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Which of the following is not an important parameter of judgment?


A) Task demands
B) Cognitive resources
C) Perceived relevance of information
D) Directional and nondirectional motivation
E) All of the above are important parameters of judgement.

F) C) and D)
G) D) and E)

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E

Which of the following is not a belief?


A) Starbucks coffee is very strong.
B) Tim's eyes are a unique shade of blue.
C) John's cooking is really terrific.
D) Taco Bell has a small menu.
E) All of the above are beliefs.

F) C) and D)
G) A) and B)

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Describe the three main categories of product attributes and provide an example for each.

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Search attributes are attributes that ca...

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The information integration theory, which relies on averaging, implies that less is more.

A) True
B) False

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Which of the following statements about attitudes is false?


A) An attitude is an evaluative judgment.
B) Attitudes have extremity (weak-strong) and direction (positive-negative) dimensions.
C) Attitudes influence behavior; behavior does not influence attitudes.
D) Attitudes include affective, cognitive, and behavioral components.
E) Strong attitudes usually have high evaluative-cognitive consistency.

F) B) and D)
G) A) and C)

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The systematic route and the central route are synonymous.

A) True
B) False

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A is a belief based on direct experience with a product.


A) descriptive belief
B) credence belief
C) projection belief
D) informational belief
E) inferential belief

F) B) and E)
G) B) and C)

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Belief measurement scales focus on specific attributes and specific benefits, but attitude scales are general and evaluative.

A) True
B) False

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Mark believes that the calculus class he is goiug to have to take next semester is going to be extremely difficult because all of his roommates have taken it and have told him that the class is very difficult.Mark has developed what type of belief?


A) Descriptive belief
B) Credence belief
C) Projection belief
D) Informational belief
E) Inferential belief

F) None of the above
G) A) and B)

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Sally just bought a car.Since then she has avoided going by car lots that sell other cars she had considered, and she avoids reading the car advertisements.Sally has nondirectional motivation.

A) True
B) False

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A reciprocal relationship exists between attitudes and behavior.

A) True
B) False

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Credence attributes are attributes that can be judged or rated by simply examining a product without necessarily buying it.

A) True
B) False

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Experience attributes are attributes that can be judged or rated only by using a product.

A) True
B) False

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Torn like to jog.He enjoys this type of recreation and is always interested in hearing about new products related to running.Torn has situational involvement.

A) True
B) False

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Which of the following statements about beliefs is false?


A) Beliefs are evaluative judgments or ratings about product attributes and/or benefits.
B) Beliefs can capture consumers' assessments about a specific relationship between a brand and an attribute or benefit.
C) "Mary's eyes are very blue" is an example of a belief.
D) Beliefs can entail assessments of likelihood or probability.
E) Beliefs can serve as the basis for attitudes.

F) B) and E)
G) A) and B)

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Consider the heuristic/systematic model of persuasion and fill in the blanks: "When is high and when consumers are able to think carefully about a persuasive message, consumers will follow route to persuasion."


A) opportunity; central
B) involvement; systematic
C) motivation; heuristic
D) ability; central
E) ability; systematic

F) None of the above
G) C) and D)

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Mary is grocery shopping.She sees a display for a new type of garlic-flavored cracker with free samples of the product sitting on a stand.Interested in the product, Mary samples the cracker.She likes the garlicky taste and crunch.Mary is experiencing what type of product attribute?


A) Consumption attributes
B) Search attributes
C) Credence attributes
D) Experience attributes
E) Information attributes

F) All of the above
G) B) and E)

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D

refers to the personal relevance or importance of an issue or situation.


A) An attitude
B) An inferential belief
C) Involvement
D) A credence attribute
E) A informational belief

F) A) and B)
G) A) and E)

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C

Which model suggests that attitudes are not always formed strictly from beliefs?


A) The theory of reasoned action
B) Information integration theory
C) Zanna and Rempel's model
D) The expectancy-value model
E) All of the above models suggest attitudes are always formed from beliefs.

F) B) and D)
G) A) and C)

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Two-sided messages that discuss the pros and cons of an advertised product are most effective for knowledgeable consumers.

A) True
B) False

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