Question 1

Amalia is an operations manager at a medium-sized service firm. Amalia is recommending that her firm use the Internet to make its services more readily available to its customers. Amalia's recommendation reflects a growing trend in service-sector firms.

Accepted Answer

A) True 
 B)False

Question 2

Experts in operations management for service industry businesses stress:

Accepted Answer

A)   using records from accounting to determine what business to go after.
B)   relying on one's individual operation as opposed to developing partnerships.
C)   training employees on quality management.
D)   training employees to always adhere to only one way of doing things.E) None of the above
F) All of the above

Question 3

Currently, manufacturing accounts for only around 70% of U.S. GDP.

Accepted Answer

A) True 
 B)False

Question 4

The decreased use of enterprise resource planning (ERP) reflects the fact that firms are not interested in combining the computerized functions of all divisions and subsidiaries of a firm.

Accepted Answer

A) True 
 B)False

Question 5

The first step in the PERT method is to assign a cost to each activity.

Accepted Answer

A) True 
 B)False

Question 6

Lean manufacturing is a strategy of producing standardized products that have no frills or extra features in order to keep prices low.

Accepted Answer

A) True 
 B)False

Question 7

For service-intensive businesses, facility layout is usually designed to centralize the decision-making process.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements best describes the distinction between production management and operations management? Production management involves:

Accepted Answer

A)   activities managers perform to help create services while operations management involves the activities managers perform to produce goods.
B)   activities managers perform to obtain physical resources while operations management involves the activities managers perform to obtain the financial resources.
C)   activities managers perform to help create goods while operations management is a broader term that involves the activities involved in producing services as well as goods.
D)   activities managers perform to help create intangible products while operations management involves the activities managers perform to produce tangible products.E) None of the above
F) A) and D)

Question 9

Intermittent production processes are characterized by short production runs and frequent changes of machinery in order to produce different products like customized furniture.

Accepted Answer

A) True 
 B)False

Question 10

A key element of the statistical quality control (SQC) process is the reliance on quality control experts to inspect at the end of the production line to make sure that no defective products are shipped to final customers.

Accepted Answer

A) True 
 B)False

Question 11

ISO is a worldwide, nongovernmental federation that sets global measures of quality.

Accepted Answer

A) True 
 B)False

Question 12

The Ritz-Carlton hotel offers restaurants with the finest service, elevators that run smoothly, and a front desk that processes people quickly. Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room. __________ is responsible for implementing these customer benefits.

Accepted Answer

A)   Human resources management
B)   The management staff
C)   Operations management
D)   Production managementE) A) and B)
F) B) and C)

Question 13

Improvements in technology have significantly increased the quality of products, as well as helped reduce costs.

Accepted Answer

A) True 
 B)False

Question 14

So far, the high cost of CAD/CAM techniques has limited their use to large, expensive manufactured goods such as automobiles.

Accepted Answer

A) True 
 B)False

Question 15

As the service industries became a larger part of U.S. GDP, companies have become more concerned about measuring productivity in the service sector.

Accepted Answer

A) True 
 B)False

Question 16

Quality control is a continual process of checking to make certain that there is consistency in the quality of products being produced.

Accepted Answer

A) True 
 B)False

Question 17

Nanomanufacturing is when materials can be manipulated on a molecular or even atomic level.

Accepted Answer

A) True 
 B)False

Question 18

__________ is the operations management planning function that searches for quality material resources, finds the best suppliers, and negotiates the best price.

Accepted Answer

A)   Marketing
B)   Collective bargaining
C)   Bartering
D)   PurchasingE) A) and D)
F) B) and C)

Question 19

Recent developments in information technology will discourage companies from allowing employees to telecommute.

Accepted Answer

A) True 
 B)False

Question 20

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

Accepted Answer

A) True 
 B)False

Exam 9: Production and Operations Management

A key element of the statistical quality control (SQC) process is the reliance on quality control experts to inspect at the end of the production line to make sure that no defective products are shipped to final customers.

Correct AnswerverifiedShow Answer

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

Correct AnswerverifiedShow Answer

__________ is the operations management planning function that searches for quality material resources, finds the best suppliers, and negotiates the best price.

Correct AnswerverifiedShow Answer

For service-intensive businesses, facility layout is usually designed to centralize the decision-making process.

Correct AnswerverifiedShow Answer

Lean manufacturing is a strategy of producing standardized products that have no frills or extra features in order to keep prices low.

Correct AnswerverifiedShow Answer

ISO is a worldwide, nongovernmental federation that sets global measures of quality.

Correct AnswerverifiedShow Answer

Improvements in technology have significantly increased the quality of products, as well as helped reduce costs.

Correct AnswerverifiedShow Answer

Amalia is an operations manager at a medium-sized service firm. Amalia is recommending that her firm use the Internet to make its services more readily available to its customers. Amalia's recommendation reflects a growing trend in service-sector firms.

Correct AnswerverifiedShow Answer

Quality control is a continual process of checking to make certain that there is consistency in the quality of products being produced.

Correct AnswerverifiedShow Answer

As the service industries became a larger part of U.S. GDP, companies have become more concerned about measuring productivity in the service sector.

Correct AnswerverifiedShow Answer

The Ritz-Carlton hotel offers restaurants with the finest service, elevators that run smoothly, and a front desk that processes people quickly. Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room. __________ is responsible for implementing these customer benefits.

Correct AnswerverifiedShow Answer

Currently, manufacturing accounts for only around 70% of U.S. GDP.

Correct AnswerverifiedShow Answer

Experts in operations management for service industry businesses stress:

Correct AnswerverifiedShow Answer

The first step in the PERT method is to assign a cost to each activity.

Correct AnswerverifiedShow Answer

Intermittent production processes are characterized by short production runs and frequent changes of machinery in order to produce different products like customized furniture.

Correct AnswerverifiedShow Answer

Nanomanufacturing is when materials can be manipulated on a molecular or even atomic level.

Correct AnswerverifiedShow Answer

Which of the following statements best describes the distinction between production management and operations management? Production management involves:

Correct AnswerverifiedShow Answer

So far, the high cost of CAD/CAM techniques has limited their use to large, expensive manufactured goods such as automobiles.

Correct AnswerverifiedShow Answer

The decreased use of enterprise resource planning (ERP) reflects the fact that firms are not interested in combining the computerized functions of all divisions and subsidiaries of a firm.

Correct AnswerverifiedShow Answer

Recent developments in information technology will discourage companies from allowing employees to telecommute.

Correct AnswerverifiedShow Answer

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