Question 1

What is a computer-simulated environment that can be a simulation of the real world or an imaginary world?

Accepted Answer

A)   Virtual reality
B)   Augmented reality
C)   Virtual workforce
D)   All of these choices are correct.E) All of the above
F) A) and B)

Question 2

Which of the following is considered an unstructured decision or strategic decision?

Accepted Answer

A)   Reordering inventory
B)   Deciding to enter a new market
C)   Creating the employee weekly staffing schedule
D)   Creating the employee weekly production scheduleE) None of the above
F) A) and D)

Question 3

What is the basic business system that serves the operational level and assists in making structured decisions?

Accepted Answer

A)   OLTP
B)   OLAP
C)   TPS
D)   DSSE) A) and B)
F) None of the above

Question 4

Which of the following is a potential feature of a digital dashboard?

Accepted Answer

A)   A hot list of KPIs refreshed every 15 minutes
B)   A running line graph of planned versus actual production for the past 24 hours
C)   A graph of stock market prices
D)   All of these choices are correct.E) A) and C)
F) C) and D)

Question 5

Which of the following represents the three different levels of a company pyramid from the top to the bottom?

Accepted Answer

A)   Managerial - Strategic - Operational
B)   Strategic - Managerial - Operational
C)   Operational - Managerial - Strategic
D)   Strategic - Operational - ManagerialE) B) and C)
F) All of the above

Question 6

Managers who must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?

Accepted Answer

A)   Managers need to analyze large amounts of information.
B)   Managers must make decisions quickly.
C)   Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
D)   All of these choices are correct.E) A) and B)
F) A) and C)

Question 7

What tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs?

Accepted Answer

A)   Granularity
B)   Visualization
C)   Digital Dashboard
D)   All of these choices are correct.E) A) and B)
F) None of the above

Question 8

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Accepted Answer

A)   What-if analysis, sensitivity analysis, goal-seeking analysis, optimization analysis.
B)   Workflow analysis, sensitivity analysis, growth analysis, organizational analysis.
C)   What-if analysis, structured analysis, goal-seeking analysis, optimization analysis.
D)   What-if analysis, sensitivity analysis, growth analysis, organizational analysis.E) None of the above
F) A) and C)

Question 9

A neural network is a category of efficiency metrics that attempts to measure the way the human brain works.

Accepted Answer

A) True 
 B)False

Question 10

What is a common tool that is used to support visualizations and tracks KPIs and CSFs by compiling information from multiple sources?

Accepted Answer

A)   Models
B)   Digital dashboards
C)   Neural networks
D)   Verified graphsE) A) and C)
F) A) and B)

Question 11

Which of the following business ideas is not using AI?

Accepted Answer

A)   Best Buy implements a software system that will determine how many customers are needed to increase gross profits to $5 million.
B)   McDonald's unveiling a robot that cleans and tidies the restaurant, while also asking guests if it can take their trays to the trash.
C)   Starbucks creates a system that works like a hand and lifts and moves the mixing pots for the coffees to and from the coffee machines to the counters.
D)   Golf courses create an automated golf cart that can offer swing suggestions, club suggestions, and even navigate the course for the driver.E) All of the above
F) A) and D)

Question 12

Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Accepted Answer

A) True 
 B)False

Question 13

Managers use transactional information when making structured decisions at the operational level.

Accepted Answer

A) True 
 B)False

Question 14

When evaluating the six-step decision-making process, what occurs during the problem identification step?

Accepted Answer

A)   The process will begin again if the decisions made were incorrect.
B)   Definition of the problem as clearly and precisely as possible.
C)   Details of every solution possible including ideas that seem far fetched.
D)   The solution that best solves the problem is selected.E) All of the above
F) A) and D)

Question 15

A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

Accepted Answer

A)   Managers need to analyze large amounts of information.
B)   Managers must make decisions quickly.
C)   Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
D)   All of these choices are correct.E) C) and D)
F) A) and D)

Question 16

A pivot rotates data to display alternative presentations of the data.

Accepted Answer

A) True 
 B)False

Question 17

At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 18

What refers to a set of instructions that completes a task?

Accepted Answer

A)   Algorithm.
B)   Machine learning.
C)   Weak AI.
D)   Strong AI.E) A) and D)
F) A) and C)

Question 19

Review the following key terms. Which one defines an operational decision that involves situations where established processes offer potential solutions?

Accepted Answer

A)   Optimization analysis decision
B)   Artificial intelligence decision
C)   Structured decision
D)   Unstructured decisionE) None of the above
F) B) and D)

Question 20

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Accepted Answer

A)   Intelligent system
B)   Artificial intelligence
C)   Neural network
D)   Intelligent agentE) A) and B)
F) B) and C)

Exam 9: Enabling the Organizationdecision Making

What tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs?

Correct AnswerverifiedShow Answer

Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Correct AnswerverifiedShow Answer

At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

Correct AnswerverifiedShow Answer

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Correct AnswerverifiedShow Answer

What refers to a set of instructions that completes a task?

Correct AnswerverifiedShow Answer

What is the basic business system that serves the operational level and assists in making structured decisions?

Correct AnswerverifiedShow Answer

Managers who must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?

Correct AnswerverifiedShow Answer

Managers use transactional information when making structured decisions at the operational level.

Correct AnswerverifiedShow Answer

A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

Correct AnswerverifiedShow Answer

What is a computer-simulated environment that can be a simulation of the real world or an imaginary world?

Correct AnswerverifiedShow Answer

Which of the following represent the four main DSS analysis techniques outlined in the chapter?

Correct AnswerverifiedShow Answer

Which of the following is a potential feature of a digital dashboard?

Correct AnswerverifiedShow Answer

A pivot rotates data to display alternative presentations of the data.

Correct AnswerverifiedShow Answer

When evaluating the six-step decision-making process, what occurs during the problem identification step?

Correct AnswerverifiedShow Answer

Which of the following business ideas is not using AI?

Correct AnswerverifiedShow Answer

Which of the following represents the three different levels of a company pyramid from the top to the bottom?

Correct AnswerverifiedShow Answer

What is a common tool that is used to support visualizations and tracks KPIs and CSFs by compiling information from multiple sources?

Correct AnswerverifiedShow Answer

A neural network is a category of efficiency metrics that attempts to measure the way the human brain works.

Correct AnswerverifiedShow Answer

Review the following key terms. Which one defines an operational decision that involves situations where established processes offer potential solutions?

Correct AnswerverifiedShow Answer

Which of the following is considered an unstructured decision or strategic decision?

Correct AnswerverifiedShow Answer

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