Question 1

Lamar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills so the team can function better. He has observed them working together to solve problems and he has shared the latest customer survey results with them. Lamar is conducting the ________ stage of the OD process.

Accepted Answer

A)   feedback
B)   diagnosis
C)   evaluation
D)   changing
E)   treatment, or interventionF) B) and C)
G) A) and D)

Question 2

B corporations are ones whose stocks are NOT listed on NASDAQ or as part of the Dow Jones Industrial Average.

Accepted Answer

A) True 
 B)False

Question 3

The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n)  ________ force for change.

Accepted Answer

A)   market
B)   demographic
C)   social and political
D)   political
E)   economicF) A) and B)
G) A) and C)

Question 4

This question has two parts; be sure to answer each.
First, describe the difference between proactive and reactive change, contrast how managers act in each type. Which type of change is better?
Second, imagine that you own a dog walking service, Pooches. How might you be proactive in terms of managing your business?

Accepted Answer

The two types of change are proactive an...

Question 5

________ change introduces a new practice to an organization but one that is not new to the industry.

Accepted Answer

A)   Proactive
B)   Adaptive
C)   Innovative
D)   Reactive
E)   Radically innovativeF) D) and E)
G) A) and C)

Question 6

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n)  ________ innovation.

Accepted Answer

A)   adaptive
B)   transformational
C)   personnel
D)   product
E)   processF) All of the above
G) D) and E)

Question 7

Define and describe the three types of change and provide an example of each.

Accepted Answer

Whether organizational change is adminis...

Question 8

An example of innovative change is a department store deciding to adopt a new practice used by competitors by staying open 24 hours a day and requiring employees to work flexible schedules, a change that employees are likely to see as moderately threatening.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following circumstances is less unlikely to increase the success of OD?

Accepted Answer

A)   consideration of cross-cultural differences
B)   single intervention
C)   management support
D)   goals geared to short-term results
E)   goals geared to long-term resultsF) A) and D)
G) A) and E)

Question 10

Which of the following is NOT an inside force that indicates organizational change might be needed?

Accepted Answer

A)   high turnover
B)   excessive conflict between managers and employees
C)   increased competition
D)   high levels of stress among employees
E)   job dissatisfactionF) A) and E)
G) A) and B)

Question 11

"What shall we do about the problem?" is the question that would most likely be asked during the ________ stage of OD.

Accepted Answer

A)   changing
B)   diagnosis
C)   feedback
D)   treatment or intervention
E)   evaluationF) D) and E)
G) C) and E)

Question 12

During Lewin's changing stage, managers should

Accepted Answer

A)   reduce the barriers to change.
B)   make employees dissatisfied with the present situation.
C)   reinforce the desired change.
D)   give employees new information, perspectives, and models for behavior.
E)   encourage employees to exhibit the new change.F) B) and C)
G) A) and D)

Question 13

Which of the following is NOT a self-affirmation?

Accepted Answer

A)   "I learn from my mistakes."
B)   "My work does not define me. I'm a good person."
C)   "I'm not perfect, but I stick to my values."
D)   "I know I can make a difference and I love my job."
E)   "I am right, and I can do it the way I please."F) B) and E)
G) C) and E)

Question 14

In organizational development, what type of interventions is NOT recommended for use?

Accepted Answer

A)   multiple interventions
B)   single interventions
C)   combined interventions
D)   cross-cultural interventions
E)   goal-setting interventionsF) A) and B)
G) D) and E)

Question 15

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ________ innovation.

Accepted Answer

A)   product
B)   process
C)   core
D)   transformational
E)   practicalF) A) and B)
G) B) and E)

Question 16

Lewin's change model consists of

Accepted Answer

A)   three stages: unfreezing, changing, and refreezing.
B)   three forces: employee characteristics, change agent characteristics, and change agent-employee relationships.
C)   four steps: recognize problems, gain allies, overcome resistance, and execute.
D)   three types: adaptive, innovative, and radically innovative.
E)   three steps: diagnosis, intervention, and evaluation.F) B) and E)
G) C) and D)

Question 17

Which of the following is an example of a proactive change?

Accepted Answer

A)   Mirabel's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem.
B)   Mirabel's group sends a product that is nearing its launch date back to the drawing board based on a competitor's superior new offering.
C)   Mirabel cannot get permission to hire another person until her group misses several deadlines.
D)   Mirabel is constantly "putting out fires," responding to daily crises in her group.
E)   Mirabel explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.F) A) and B)
G) C) and E)

Question 18

Fran's Crazy Salts has just been bought by Allspice. Employees are unsure of what that will mean for their jobs, as Allspice already has a competent workforce. As a result, many employees have started to call out sick and have begun to look for other jobs. Fran's Crazy Salts should use a change agent to address

Accepted Answer

A)   managing conflict.
B)   revitalizing the organization.
C)   adapting to mergers.
D)   collecting feedback.
E)   evaluating the intervention.F) A) and D)
G) D) and E)

Question 19

Salon Products recently introduced a new all-natural shampoo. Logan, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Logan should

Accepted Answer

A)   step down as director.
B)   fire and replace the team lead as an example to others.
C)   foster an innovative culture and climate that permits experimentation, risk taking, and failure.
D)   ignore the product failure.
E)   demote the team leader.F) A) and B)
G) B) and E)

Question 20

Matthias wants to change the reward system to be more team-focused and less individual-focused. He has met with managers at each level, put out an e-mail blast to all employees so no one would be expecting the employee of the month announcement, and he posted the criteria that would be evaluated by a team for the reward. He thought he had covered all of his bases, so when he received an anonymous e-mail from an upset employee about the change, he was caught off guard. What did Matthias NOT realize would be an impact of the change?

Accepted Answer

A)   how strongly the company needs the proposed change
B)   how any change he made would have an impact across the entire organization
C)   how capable the employees are of handling the change
D)   how pessimistic employees are about the change
E)   how managers deliver the message impacts employeesF) A) and E)
G) D) and E)

Exam 10: Organizational Change and Innovation: Lifelong Challenges

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ________ innovation.

Correct Answer
verified

The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ________ force for change.

Correct Answer
verified

Which of the following is NOT a self-affirmation?

Correct Answer
verified

During Lewin's changing stage, managers should

Correct Answer
verified

Correct Answer
verified

Which of the following is NOT an inside force that indicates organizational change might be needed?

Correct Answer
verified

B corporations are ones whose stocks are NOT listed on NASDAQ or as part of the Dow Jones Industrial Average.

Correct Answer
verified

Correct Answer
verified

Which of the following is an example of a proactive change?

Correct Answer
verified

Define and describe the three types of change and provide an example of each.

Correct Answer
verified
Whether organizational change is adminis...
View Answer

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ________ innovation.

Correct Answer
verified

An example of innovative change is a department store deciding to adopt a new practice used by competitors by staying open 24 hours a day and requiring employees to work flexible schedules, a change that employees are likely to see as moderately threatening.

Correct Answer
verified

Which of the following circumstances is less unlikely to increase the success of OD?

Correct Answer
verified

"What shall we do about the problem?" is the question that would most likely be asked during the ________ stage of OD.

Correct Answer
verified

________ change introduces a new practice to an organization but one that is not new to the industry.

Correct Answer
verified

Lewin's change model consists of

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The two types of change are proactive an...
View Answer

In organizational development, what type of interventions is NOT recommended for use?

Correct Answer
verified

Correct Answer
verified

Exam 10: Organizational Change and Innovation: Lifelong Challenges

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ________ innovation.

Correct AnswerverifiedShow Answer

The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ________ force for change.

Correct AnswerverifiedShow Answer

Which of the following is NOT a self-affirmation?

Correct AnswerverifiedShow Answer

During Lewin's changing stage, managers should

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is NOT an inside force that indicates organizational change might be needed?

Correct AnswerverifiedShow Answer

B corporations are ones whose stocks are NOT listed on NASDAQ or as part of the Dow Jones Industrial Average.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is an example of a proactive change?

Correct AnswerverifiedShow Answer

Define and describe the three types of change and provide an example of each.

Correct AnswerverifiedWhether organizational change is adminis...View AnswerShow Answer

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ________ innovation.

Correct AnswerverifiedShow Answer

An example of innovative change is a department store deciding to adopt a new practice used by competitors by staying open 24 hours a day and requiring employees to work flexible schedules, a change that employees are likely to see as moderately threatening.

Correct AnswerverifiedShow Answer

Which of the following circumstances is less unlikely to increase the success of OD?

Correct AnswerverifiedShow Answer

"What shall we do about the problem?" is the question that would most likely be asked during the ________ stage of OD.

Correct AnswerverifiedShow Answer

________ change introduces a new practice to an organization but one that is not new to the industry.

Correct AnswerverifiedShow Answer

Lewin's change model consists of

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe two types of change are proactive an...View AnswerShow Answer

In organizational development, what type of interventions is NOT recommended for use?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Whether organizational change is adminis...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The two types of change are proactive an...
View Answer

Correct Answer
verified

Correct Answer
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