Question 1

According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors?

Accepted Answer

A)   importance, control, and rewards
B)   control, bias, and personality
C)   personality, decision making, and judgment
D)   decision making, situation, and bias
E)   situation, self-awareness, and controlF) B) and C)
G) All of the above

Question 2

________ is at the center of the diversity wheel.

Accepted Answer

A)   Philosophy
B)   Philanthropy
C)   Perception
D)   Personality
E)   PsychologyF) A) and D)
G) A) and B)

Question 3

________ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.

Accepted Answer

A)   The halo effect
B)   Fundamental attribution bias
C)   Self-serving bias
D)   Selective perception
E)   StereotypingF) All of the above
G) B) and C)

Question 4

This question contains two parts; be sure to answer both.
First, list three work-related attitudes to which managers need to be alert.
Next, imagine that you manage the customer-service department at a large chain retail store, such as Lowes. What policies or procedures might you use to keep employees' attitudes positive in each of the three areas?

Accepted Answer

Managers need to be alert to work-related attitudes having to do with (1) employee engagement, an individual's involvement, satisfaction, and enthusiasm for work; (2) job satisfaction, the extent to which you feel positive or negative about various aspects of your work; and (3) organizational commitment, reflecting the extent to which an employee identifies with an organization and is committed to its goals.
If you manage a Lowes store, you might keep employees' engagement high by providing them with ongoing training in terms of new tools and products. By doing so, you show workers that they are an important part of the store, and you give them the tools to act as effective salespeople, as well as goodwill ambassadors for the store.
In terms of job satisfaction, ongoing discussions with staff to identify and solve problems that affect employees' job satisfaction will be helpful. For example, workers may complain about having to deal with high-maintenance customers or stressful situations; perhaps a solution is to offer training on how to deal with difficult customers, or to gather a group of workers in the break room to discuss best practices for dealing with difficult people.
To increase organizational commitment (or to keep it high), it is important for you to show workers how they fit into the larger Lowes culture, and that the home office appreciates their continued contributions.
If you live in a highly populated area with many Lowes stores, you might consider hosting a picnic and inviting employees from all the local stores, or perhaps starting a softball team, volleyball team, or bowling league with employees from different stores.

Question 5

Managers, Sophie and Bill, know that their employees will show higher levels of commitment to the company if they are able to increase ________. This will make the top executive happy because overall the employees will elicit higher performance and there will be lower employee turnover.

Accepted Answer

A)   leadership
B)   job satisfaction
C)   employee engagement
D)   perception
E)   organizational behaviorF) None of the above
G) A) and E)

Question 6

Using the three components of attitude, give an example statement for the following situation: You have a much heavier workload than the other three people in your department who have your same job title. You work until 7 p.m. every night, while your three coworkers leave promptly at 5 o'clock.

Accepted Answer

An attitude is defined as a learned pred...

Question 7

On the first day of class, your teacher walked in and told everyone to look to the left and to the right at the people sitting next to them, because at the end of the semester only one of them would still be in the class with a passing grade. The teacher stated a

Accepted Answer

A)   self-serving bias.
B)   fundamental attribution bias.
C)   self-fulfilling prophecy.
D)   race/ethnicity stereotype.
E)   recency effect.F) None of the above
G) C) and E)

Question 8

Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should

Accepted Answer

A)   assign Maggie to a highly structured job requiring greater compliance.
B)   place Maggie in a job requiring high initiative and low compliance.
C)   give Maggie a job with little social contact with coworkers and customers.
D)   direct Maggie toward a job with more autonomy.
E)   provide incentives such as merit pay or sales commissions.F) A) and B)
G) A) and C)

Question 9

________ is the extent to which people feel secure and unworried.

Accepted Answer

A)   Self-esteem
B)   Openness to experience
C)   Self-efficacy
D)   Locus of control
E)   Emotional stabilityF) A) and E)
G) A) and B)

Question 10

Which of the following dimensions is NOT an example of an external or secondary dimension on the diversity wheel?

Accepted Answer

A)   religion
B)   income
C)   geographic location
D)   seniority
E)   personal habitsF) C) and E)
G) B) and E) D

Question 11

________ are abstract ideals that guide one's thinking and behavior across all situations.

Accepted Answer

A)   Ethics
B)   Cultures
C)   Perceptions
D)   Attitudes
E)   ValuesF) A) and D)
G) A) and E)

Question 12

________ is the debilitating lack of faith in your ability to control your environment.

Accepted Answer

A)   Learned helplessness
B)   Self-efficacy
C)   Self-esteem
D)   Locus of control
E)   Emotional stabilityF) D) and E)
G) All of the above A

Question 13

At a recent sales meeting, Kyle blamed his poor sales numbers on bad luck, unclear sales targets, and unfair sales territories. Kyle is engaged in self-serving bias.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a career readiness competency desired by employers?

Accepted Answer

A)   emotional stability
B)   emotional intelligence
C)   high self-esteem
D)   external locus of control
E)   generalized self-efficacyF) B) and E)
G) A) and D)

Question 15

If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should

Accepted Answer

A)   provide frequent reminders about improving weaknesses.
B)   avoid delegating work to this employee.
C)   redesign the work so that it is routine and structured.
D)   reinforce the employee's positive attributes and skills.
E)   avoid giving feedback.F) A) and B)
G) C) and D)

Question 16

The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.

Accepted Answer

A)   affective
B)   decisional
C)   cognitive
D)   behavioral or intentional
E)   factualF) B) and E)
G) B) and C)

Question 17

Which of the following is NOT one of the main ways to reduce cognitive dissonance?

Accepted Answer

A)   Change your attitude.
B)   Complete an emotional intelligence assessment.
C)   Change your behavior.
D)   Find consonant elements that outweigh the dissonant ones.
E)   Belittle the importance of the inconsistent behavior.F) A) and B)
G) A) and C)

Question 18

Which of the following includes self-efficacy, self-esteem, locus of control, and emotional stability?

Accepted Answer

A)   personality tests
B)   organizational behaviors
C)   core self-evaluations
D)   managerial attitudes
E)   personality dimensionsF) D) and E)
G) C) and D)

Question 19

To reduce unhealthy stressors in organizations, which of the following would NOT produce favorable results?

Accepted Answer

A)   provide employee assistance programs
B)   recommend a holistic wellness approach
C)   make jobs interesting
D)   provide close, authoritative supervision
E)   make career counseling availableF) C) and D)
G) A) and C)

Question 20

This question has two parts; be sure to answer both.
First, name and describe at least four ways managers can reduce stressors that lead to employee burnout.
Next, describe how you might use these techniques to cope with the following situation: You are the CEO of Gray Enterprises, a highly successful advertising firm located in Boston. Your agency represents major clients worth tens of millions of dollars each year. Because the stakes are so high, account executives and creative directors work 70 to 80 hours a week, and they are stressed out most of the time. You want to do something to help your workers remain productive and focused while helping to prevent burnout.

Accepted Answer

Managers can:
1. Roll out employee assis...

Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors?

Correct Answer
verified

________ is at the center of the diversity wheel.

Correct Answer
verified

________ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.

Correct Answer
verified

Managers, Sophie and Bill, know that their employees will show higher levels of commitment to the company if they are able to increase ________. This will make the top executive happy because overall the employees will elicit higher performance and there will be lower employee turnover.

Correct Answer
verified

Using the three components of attitude, give an example statement for the following situation: You have a much heavier workload than the other three people in your department who have your same job title. You work until 7 p.m. every night, while your three coworkers leave promptly at 5 o'clock.

Correct Answer
verified
An attitude is defined as a learned pred...
View Answer

On the first day of class, your teacher walked in and told everyone to look to the left and to the right at the people sitting next to them, because at the end of the semester only one of them would still be in the class with a passing grade. The teacher stated a

Correct Answer
verified

Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should

Correct Answer
verified

________ is the extent to which people feel secure and unworried.

Correct Answer
verified

Which of the following dimensions is NOT an example of an external or secondary dimension on the diversity wheel?

Correct Answer
verified
D

________ are abstract ideals that guide one's thinking and behavior across all situations.

Correct Answer
verified

________ is the debilitating lack of faith in your ability to control your environment.

Correct Answer
verified
A

At a recent sales meeting, Kyle blamed his poor sales numbers on bad luck, unclear sales targets, and unfair sales territories. Kyle is engaged in self-serving bias.

Correct Answer
verified

Which of the following is a career readiness competency desired by employers?

Correct Answer
verified

If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should

Correct Answer
verified

The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.

Correct Answer
verified

Which of the following is NOT one of the main ways to reduce cognitive dissonance?

Correct Answer
verified

Which of the following includes self-efficacy, self-esteem, locus of control, and emotional stability?

Correct Answer
verified

To reduce unhealthy stressors in organizations, which of the following would NOT produce favorable results?

Correct Answer
verified

Correct Answer
verified
Managers can:
1. Roll out employee assis...
View Answer

Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors?

Correct AnswerverifiedShow Answer

________ is at the center of the diversity wheel.

Correct AnswerverifiedShow Answer

________ is the tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in.

Correct AnswerverifiedShow Answer

Managers, Sophie and Bill, know that their employees will show higher levels of commitment to the company if they are able to increase ________. This will make the top executive happy because overall the employees will elicit higher performance and there will be lower employee turnover.

Correct AnswerverifiedShow Answer

Using the three components of attitude, give an example statement for the following situation: You have a much heavier workload than the other three people in your department who have your same job title. You work until 7 p.m. every night, while your three coworkers leave promptly at 5 o'clock.

Correct AnswerverifiedAn attitude is defined as a learned pred...View AnswerShow Answer

On the first day of class, your teacher walked in and told everyone to look to the left and to the right at the people sitting next to them, because at the end of the semester only one of them would still be in the class with a passing grade. The teacher stated a

Correct AnswerverifiedShow Answer

Maggie's manager notices that she exhibits an external locus of control when she speaks about her work. Her manager should

Correct AnswerverifiedShow Answer

________ is the extent to which people feel secure and unworried.

Correct AnswerverifiedShow Answer

Which of the following dimensions is NOT an example of an external or secondary dimension on the diversity wheel?

Correct AnswerverifiedD

________ are abstract ideals that guide one's thinking and behavior across all situations.

Correct AnswerverifiedShow Answer

________ is the debilitating lack of faith in your ability to control your environment.

Correct AnswerverifiedA

At a recent sales meeting, Kyle blamed his poor sales numbers on bad luck, unclear sales targets, and unfair sales territories. Kyle is engaged in self-serving bias.

Correct AnswerverifiedShow Answer

Which of the following is a career readiness competency desired by employers?

Correct AnswerverifiedShow Answer

If a manager knows one of her employees has low self-esteem and wishes to enhance it, she should

Correct AnswerverifiedShow Answer

The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.

Correct AnswerverifiedShow Answer

Which of the following is NOT one of the main ways to reduce cognitive dissonance?

Correct AnswerverifiedShow Answer

Which of the following includes self-efficacy, self-esteem, locus of control, and emotional stability?

Correct AnswerverifiedShow Answer

To reduce unhealthy stressors in organizations, which of the following would NOT produce favorable results?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedManagers can:1. Roll out employee assis...View AnswerShow Answer

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An attitude is defined as a learned pred...
View Answer

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D

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A

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Managers can:
1. Roll out employee assis...
View Answer