Question 1

In using reinforcement, a manager should

Accepted Answer

A)   clearly communicate the desired behavior.
B)   reward both desired and undesired behavior.
C)   give all employees the same rewards to ensure fairness.
D)   save rewards for weekly or monthly celebrations.
E)   avoid using punishment.F) B) and E)
G) All of the above

Question 2

Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation.

Accepted Answer

A)   rotation
B)   design
C)   development
D)   enlargement
E)   enrichmentF) All of the above
G) A) and D)

Question 3

Maslow's levels of needs, in order from lowest (most basic)  to highest level, are

Accepted Answer

A)   self-actualization, esteem, love, safety, and physiological.
B)   safety, love, esteem, self-actualization, and physiological.
C)   physiological, safety, self-actualization, esteem, and love.
D)   safety, physiological, esteem, love, and self-actualization.
E)   physiological, safety, love, esteem, and self-actualization.F) A) and E)
G) A) and D)

Question 4

Well-being is the combined impact of all of the following EXCEPT

Accepted Answer

A)   engagement.
B)   positive emotions.
C)   meaning.
D)   attitude.
E)   relationships.F) A) and B)
G) C) and D)

Question 5

Job ________ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.

Accepted Answer

A)   enlargement
B)   development
C)   simplification
D)   design
E)   enrichmentF) A) and B)
G) B) and E)

Question 6

Goal-setting theory suggests that behavior tends to be repeated if it has positive consequences and tends not to be repeated if it has negative consequences.

Accepted Answer

A) True 
 B)False

Question 7

Define the self-determination theory and explain the three innate needs that influence behavior and well-being.

Accepted Answer

The self-determination theory assumes th...

Question 8

Which of the following is a process perspective on motivation?

Accepted Answer

A)   self-determination theory
B)   job characteristics model
C)   two-factor theory
D)   goal-setting theory
E)   acquired needs theoryF) C) and E)
G) C) and D)

Question 9

According to Herzberg, which of the following is an example of a hygiene factor?

Accepted Answer

A)   responsibility
B)   advancement
C)   the work itself
D)   recognition
E)   interpersonal relationshipsF) B) and D)
G) A) and E)

Question 10

To use positive reinforcement, give praise to employees not for showing up for work on time (an expected part of any job) but for showing up early.

Accepted Answer

A) True 
 B)False

Question 11

Iman's manager, using ________, required him to give up his company car because he had missed sales goals for four consecutive quarters.

Accepted Answer

A)   punishment
B)   negative reinforcement
C)   positive reinforcement
D)   intrinsic motivation
E)   feedbackF) A) and B)
G) B) and E)

Question 12

________ is the use of desirable consequences to strengthen a particular behavior.

Accepted Answer

A)   Constructive feedback
B)   Extinction
C)   Intrinsic motivation
D)   Negative reinforcement
E)   Positive reinforcementF) A) and B)
G) B) and E)

Question 13

________ theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.

Accepted Answer

A)   Esteem
B)   Equity
C)   Hygiene
D)   Expectancy
E)   Goal-settingF) All of the above
G) A) and B)

Question 14

Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on

Accepted Answer

A)   hygiene factors.
B)   needs for achievement.
C)   esteem needs.
D)   motivating factors.
E)   growth needs.F) A) and D)
G) A) and E)

Question 15

It has been two years since any employee has received a bonus at Cloud9, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied

Accepted Answer

A)   expectancy.
B)   negative reinforcement.
C)   intrinsic motivation.
D)   extinction.
E)   punishment.F) B) and C)
G) A) and D)

Question 16

When workers perceive they are being treated fairly on the job, they are most likely to

Accepted Answer

A)   pass up promotional opportunities.
B)   support organizational change.
C)   be a whistle-blower.
D)   show improved safety practices.
E)   seek additional education.F) A) and E)
G) A) and D)

Question 17

Grant's manager just told his team about this year's contest, the winner of which will receive an all-expense paid trip to Taiwan. Grant does not like to travel to places where he can't speak the language, so he is not very enthusiastic. This reward has a high valence for Grant.

Accepted Answer

A) True 
 B)False

Question 18

Because the production division at Ricklin's Fences is $10,000 below budget due to process improvements, this year 25 percent of the savings will be returned to the division to spend as desired as a form of

Accepted Answer

A)   pay for performance.
B)   pay for knowledge.
C)   gainsharing.
D)   profit sharing.
E)   stock options.F) A) and B)
G) All of the above

Question 19

According to Herzberg's theory, if employees dislike their jobs, managers should

Accepted Answer

A)   provide opportunities for achievement.
B)   publicly recognize good performance.
C)   create opportunities for personal growth and advancement.
D)   allow employees to bring their pets to work.
E)   increase employees' responsibility and opportunity for leadership.F) A) and D)
G) D) and E)

Question 20

Ursula has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Ursula likely has a

Accepted Answer

A)   low need for affiliation.
B)   low need for power.
C)   low need for achievement.
D)   high need for achievement.
E)   high need for affiliation.F) None of the above
G) B) and D)

Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

In using reinforcement, a manager should

Correct AnswerverifiedShow Answer

Well-being is the combined impact of all of the following EXCEPT

Correct AnswerverifiedShow Answer

Colin is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Colin should first concentrate on

Correct AnswerverifiedShow Answer

According to Herzberg, which of the following is an example of a hygiene factor?

Correct AnswerverifiedShow Answer

To use positive reinforcement, give praise to employees not for showing up for work on time (an expected part of any job) but for showing up early.

Correct AnswerverifiedShow Answer

Maslow's levels of needs, in order from lowest (most basic) to highest level, are

Correct AnswerverifiedShow Answer

When workers perceive they are being treated fairly on the job, they are most likely to

Correct AnswerverifiedShow Answer

Job ________ involves division of an organization's work among its employees and applies motivational theories to jobs to increase satisfaction and performance.

Correct AnswerverifiedShow Answer

Because the production division at Ricklin's Fences is $10,000 below budget due to process improvements, this year 25 percent of the savings will be returned to the division to spend as desired as a form of

Correct AnswerverifiedShow Answer

According to Herzberg's theory, if employees dislike their jobs, managers should

Correct AnswerverifiedShow Answer

Define the self-determination theory and explain the three innate needs that influence behavior and well-being.

Correct AnswerverifiedThe self-determination theory assumes th...View AnswerShow Answer

________ is the use of desirable consequences to strengthen a particular behavior.

Correct AnswerverifiedShow Answer

Goal-setting theory suggests that behavior tends to be repeated if it has positive consequences and tends not to be repeated if it has negative consequences.

Correct AnswerverifiedShow Answer

Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation.

Correct AnswerverifiedShow Answer

________ theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.

Correct AnswerverifiedShow Answer

It has been two years since any employee has received a bonus at Cloud9, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied

Correct AnswerverifiedShow Answer

Grant's manager just told his team about this year's contest, the winner of which will receive an all-expense paid trip to Taiwan. Grant does not like to travel to places where he can't speak the language, so he is not very enthusiastic. This reward has a high valence for Grant.

Correct AnswerverifiedShow Answer

Iman's manager, using ________, required him to give up his company car because he had missed sales goals for four consecutive quarters.

Correct AnswerverifiedShow Answer

Ursula has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Ursula likely has a

Correct AnswerverifiedShow Answer

Which of the following is a process perspective on motivation?

Correct AnswerverifiedShow Answer

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The self-determination theory assumes th...
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