Question 1

Three basic purpose of communication are to feel,sense,and influence.

Accepted Answer

A) True 
 B)False

Question 2

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

Accepted Answer

A) True 
 B)False

Question 3

In confronting the international problems caused by lack of language training,the MOST useful advice for North Americans is to

Accepted Answer

A)  be glad that English is used so widely for business transactions and not be overly concerned with the need for knowing other languages.
B)  try to acquire second language skills if possible, or at least learn a few words in the language of your audience.
C)  expect business representatives of other countries to know English.
D)  always travel with an interpreter.E) B) and D)
F) None of the above B

Question 4

In a distributed leadership team environment,the role of the leader is BEST described as

Accepted Answer

A)  the leader remaining in the position until the team is dissolved.
B)  any member of the team becoming the leader at various times.
C)  a non-existent role.
D)  the leader being dictatorial when needed.E) B) and D)
F) A) and D)

Question 5

List six barriers to intercultural communication and provide an example of each barrier.

Accepted Answer

Six barriers to intercultural communicat...

Question 6

A benefit of videoconferencing is that it restores the nonverbal elements of interpersonal communication that are lost over the telephone.

Accepted Answer

A) True 
 B)False  True

Question 7

Which of the following are NOT barriers to intercultural communication?

Accepted Answer

A)  Ethnocentrism, stereotypes, and translation limitations
B)  Chronemics, proxemics, and kinesics
C)  Synergy, decentralized decision making, and cross functional teams
D)  All of the above are barriersE) B) and C)
F) None of the above

Question 8

A limitation of language translation is that some words do not have an equivalent meaning in another language.

Accepted Answer

A) True 
 B)False

Question 9

In successful teams,leadership is likely to be shared,which requires more direct and effective communication within the organization.

Accepted Answer

A) True 
 B)False

Question 10

The passage of recent federal legislation has assured that privacy will not be threatened by technology advancements.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT an advantage of email?

Accepted Answer

A)  Avoid playing "telephone tag."
B)  Reduce expenses related to sending messages to multiple recipients.
C)  Achieve quick message delivery.
D)  Replace the need for personal conversation.E) B) and D)
F) None of the above

Question 12

Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software.

Accepted Answer

A)  graphics
B)  presentation
C)  collaborative
D)  desktop publishingE) B) and C)
F) C) and D) C

Question 13

The single most important aspect of successful teamwork is

Accepted Answer

A)  shared leadership.
B)  diversity of group members.
C)  effective communication.
D)  problem solving and consensus.E) None of the above
F) All of the above

Question 14

Upward communication from lower organizational levels to management involves risk since it is generally feedback to downward communication.

Accepted Answer

A) True 
 B)False

Question 15

If the sender uses words the receiver does not understand,the receiver will have difficulty encoding the message.

Accepted Answer

A) True 
 B)False

Question 16

A supervisor notices than an employee has been late to work for three days this week.What is the BEST way for the supervisor do to foster open communication?

Accepted Answer

A)  Call the employee to ask him or her about the lateness.
B)  Write the employee a disciplinary memorandum about the lateness.
C)  Meet with the employee face-to-face to discuss the lateness.
D)  Send the employee an email message about his or her lateness.E) A) and B)
F) A) and C)

Question 17

Differences in education level,experience,and culture or distractions such as noise,uncomfortable room temperature,and interruptions are examples of

Accepted Answer

A)  feedback.
B)  interference.
C)  interception.
D)  decoding.E) B) and D)
F) C) and D)

Question 18

Which of the following is FALSE concerning the diverse workplace?

Accepted Answer

A)  The increased number of women in the workplace has decreased the incidence of sexual harassment charges.
B)  Age diversity can lead to misunderstandings due to various differences in perceptions, values, and communication styles of the generations.
C)  People from different backgrounds invariably bring different values, attitudes, and perceptions to the workplace.
D)  Several generations will be required for us to learn to deal effectively with an ethnically diverse workforce.E) A) and C)
F) A) and B)

Question 19

Data integrity refers to which of the following advantages of databases?

Accepted Answer

A)  The ability to organize large amounts of data
B)  The assurance that data will be accurate and complete
C)  The assurance that the data are secure because access to a database is controlled through several built-in data security features
D)  The assurance that data can be transmitted quickly and efficiently over long distancesE) A) and B)
F) B) and D)

Question 20

Organizations that have shifted towards team structure typically believe that the team process will result in

Accepted Answer

A)  rewards based on team performance alone.
B)  rewards based on individual effort and team performance.
C)  increased mediocrity.
D)  reduction in personal effort.E) B) and D)
F) A) and D)

Exam 1: Establishing a Framework for Business Communication

Three basic purpose of communication are to feel,sense,and influence.

Correct AnswerverifiedShow Answer

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

Correct AnswerverifiedShow Answer

In confronting the international problems caused by lack of language training,the MOST useful advice for North Americans is to

Correct AnswerverifiedB

In a distributed leadership team environment,the role of the leader is BEST described as

Correct AnswerverifiedShow Answer

List six barriers to intercultural communication and provide an example of each barrier.

Correct AnswerverifiedSix barriers to intercultural communicat...View AnswerShow Answer

A benefit of videoconferencing is that it restores the nonverbal elements of interpersonal communication that are lost over the telephone.

Correct AnswerverifiedTrue

Which of the following are NOT barriers to intercultural communication?

Correct AnswerverifiedShow Answer

A limitation of language translation is that some words do not have an equivalent meaning in another language.

Correct AnswerverifiedShow Answer

In successful teams,leadership is likely to be shared,which requires more direct and effective communication within the organization.

Correct AnswerverifiedShow Answer

The passage of recent federal legislation has assured that privacy will not be threatened by technology advancements.

Correct AnswerverifiedShow Answer

Which of the following is NOT an advantage of email?

Correct AnswerverifiedShow Answer

Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software.

Correct AnswerverifiedC

The single most important aspect of successful teamwork is

Correct AnswerverifiedShow Answer

Upward communication from lower organizational levels to management involves risk since it is generally feedback to downward communication.

Correct AnswerverifiedShow Answer

If the sender uses words the receiver does not understand,the receiver will have difficulty encoding the message.

Correct AnswerverifiedShow Answer

A supervisor notices than an employee has been late to work for three days this week.What is the BEST way for the supervisor do to foster open communication?

Correct AnswerverifiedShow Answer

Differences in education level,experience,and culture or distractions such as noise,uncomfortable room temperature,and interruptions are examples of

Correct AnswerverifiedShow Answer

Which of the following is FALSE concerning the diverse workplace?

Correct AnswerverifiedShow Answer

Data integrity refers to which of the following advantages of databases?

Correct AnswerverifiedShow Answer

Organizations that have shifted towards team structure typically believe that the team process will result in

Correct AnswerverifiedShow Answer

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B

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Six barriers to intercultural communicat...
View Answer

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True

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C

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