Question 1

When would be the best time to deliver "bad news" to your boss?

Accepted Answer

A)  when you also have good news to deliver
B)  on a day when the boss is not busy and can concentrate on how to respond to the news
C)  when you have no good news to deliver
D)  on a day when the boss is very busy and has no time to concentrate on how to respond to the newsE) B) and C)
F) A) and C)

Question 2

A spelling mistake in a message is an example of ________.

Accepted Answer

A)  an encoding error
B)  a decoding error
C)  a transmission error
D)  a receiver errorE) B) and D)
F) A) and D)

Question 3

Jargon has no place in effective communication.

Accepted Answer

A) True 
 B)False

Question 4

A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.

Accepted Answer

A)  virtual team
B)  communities of practice
C)  communities of knowledge
D)  blogosphereE) B) and C)
F) A) and D)

Question 5

When is it strongly recommended that a speaker use language that is highly simplified?

Accepted Answer

A)  when both the listener and speaker speak the same language
B)  when both the listener and speaker speak different languages
C)  when both the listener and speaker speak English
D)  when both the listener and speaker speak a language other than EnglishE) A) and B)
F) A) and C)

Question 6

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Accepted Answer

A)  social-cultural system
B)  environmental conditions
C)  volume
D)  political conditionsE) A) and B)
F) A) and C)

Question 7

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

Accepted Answer

A)  selective perception
B)  filtering
C)  emotion
D)  information overloadE) B) and C)
F) A) and D)

Question 8

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message.Which of the following must be true?

Accepted Answer

A)  The speaker used clear, simplified language.
B)  The listener used active listening.
C)  The speaker sent a clear message and the listener successfully received the message.
D)  Either the speaker sent a clear message or the listener was able to interpret an unclear message successfully despite its lack of clarity.E) A) and C)
F) B) and D)

Question 9

Selective perception involves a listener hearing what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 10

The average person can take in information at a much faster rate than is communicated through speech.

Accepted Answer

A) True 
 B)False

Question 11

There is no difference between males and females in communication style.

Accepted Answer

A) True 
 B)False

Question 12

In a short essay, explain how language can serve as a barrier to effective communication.

Accepted Answer

Words mean different things to different...

Question 13

Which of the following is NOT an advantage of email?

Accepted Answer

A)  Immediate feedback
B)  Can be printed
C)  Convenient
D)  InexpensiveE) A) and B)
F) A) and C)

Question 14

Which action best shows a speaker that you are paying close attention?

Accepted Answer

A)  avoiding interruptions of the speaker
B)  avoiding over talking
C)  direct eye contact
D)  smooth transitioning from listener to speakerE) A) and D)
F) C) and D)

Question 15

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Accepted Answer

A) True 
 B)False

Question 16

Which fact best illustrates how disruptive email can be?

Accepted Answer

A)  Almost two-thirds of executives say that they sent out more emails than ever during the past year.
B)  Thirty-seven percent of employees say that they received more emails than ever during the past year from executives.
C)  Almost half of wi-fi users claim to get antsy if they need to wait an hour before checking their email.
D)  It takes 64 seconds for a person to regain his or her train of thought following an email interruption.E) None of the above
F) B) and D)

Question 17

Which of the following best expresses the philosophy of a learning culture within an organization?

Accepted Answer

A)  Knowledge is a resource.
B)  Knowledge is a weapon.
C)  Knowledge is better than power.
D)  Learning is easy.E) None of the above
F) A) and C)

Question 18

The purpose of feedback is to determine whether a message was ________.

Accepted Answer

A)  received
B)  received and understood
C)  worth sending
D)  verbal or nonverbalE) None of the above
F) A) and B)

Question 19

In Japan, managers use formal communication to seek consensus.

Accepted Answer

A) True 
 B)False

Question 20

A channel is an actual physical product.

Accepted Answer

A) True 
 B)False

Exam 13: Managing Communication and Information

In Japan, managers use formal communication to seek consensus.

Correct AnswerverifiedShow Answer

There is no difference between males and females in communication style.

Correct AnswerverifiedShow Answer

The average person can take in information at a much faster rate than is communicated through speech.

Correct AnswerverifiedShow Answer

When is it strongly recommended that a speaker use language that is highly simplified?

Correct AnswerverifiedShow Answer

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

Correct AnswerverifiedShow Answer

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Correct AnswerverifiedShow Answer

When would be the best time to deliver "bad news" to your boss?

Correct AnswerverifiedShow Answer

Which of the following is NOT an advantage of email?

Correct AnswerverifiedShow Answer

In a short essay, explain how language can serve as a barrier to effective communication.

Correct AnswerverifiedWords mean different things to different...View AnswerShow Answer

Which of the following best expresses the philosophy of a learning culture within an organization?

Correct AnswerverifiedShow Answer

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Correct AnswerverifiedShow Answer

A spelling mistake in a message is an example of ________.

Correct AnswerverifiedShow Answer

Jargon has no place in effective communication.

Correct AnswerverifiedShow Answer

A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.

Correct AnswerverifiedShow Answer

The purpose of feedback is to determine whether a message was ________.

Correct AnswerverifiedShow Answer

Selective perception involves a listener hearing what he or she wants to hear.

Correct AnswerverifiedShow Answer

A channel is an actual physical product.

Correct AnswerverifiedShow Answer

Which action best shows a speaker that you are paying close attention?

Correct AnswerverifiedShow Answer

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message.Which of the following must be true?

Correct AnswerverifiedShow Answer

Which fact best illustrates how disruptive email can be?

Correct AnswerverifiedShow Answer

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Words mean different things to different...
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