Question 1

Services often don't fit simple yield measurements.

Accepted Answer

A) True 
 B)False

Question 2

With regard to operations, organization strategy should, ideally, take into account:

Accepted Answer

A)   operations' strengths and weaknesses.
B)   inventory levels.
C)   labor productivity.
D)   product mix.
E)   production processes.F) All of the above
G) C) and D)

Question 3

The key to successfully competing is understanding what customers want and then __________ satisfy those wants.

Accepted Answer

A)   training production workers to
B)   finding suppliers who can
C)   finding the best way to
D)   designing products and services that
E)   hiring enough workers toF) C) and E)
G) A) and B)

Question 4

Where a firm locates would typically not affect that firm's:

Accepted Answer

A)   costs.
B)   convenience for customers.
C)   delivery times.
D)   strategy.
E)   transportation costs.F) C) and D)
G) None of the above

Question 5

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Accepted Answer

A)   90 chairs/worker/day
B)   20 chairs/worker/day
C)   15 chairs/worker/day
D)   75 chairs/worker/day
E)   60 chairs/worker/dayF) C) and D)
G) C) and E)

Question 6

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following factors would tend to reduce productivity?

Accepted Answer

A)   improvements in workplace safety
B)   reductions in labor turnover
C)   more inexperienced workers
D)   reductions in the scrap rate
E)   less variety in the product mixF) C) and D)
G) A) and B)

Question 8

For firms competing in worldwide markets, conducting __________________ is more complex, since what works in one country or region might not work in another.

Accepted Answer

A)   productivity analysis
B)   environmental analysis
C)   strategy implementation
D)   sustainability analysis
E)   growth forecastingF) C) and E)
G) B) and C)

Question 9

Which of the following is not a factor that affects productivity?

Accepted Answer

A)   computer viruses
B)   design of the workspace
C)   use of the Internet
D)   standardizing processes
E)   product priceF) A) and B)
G) B) and E)

Question 10

Competitiveness doesn't include:

Accepted Answer

A)   productivity.
B)   effectiveness.
C)   profitability.
D)   operations strategy.
E)   operations management.F) A) and B)
G) None of the above

Question 11

Tactics support established functional strategies.

Accepted Answer

A) True 
 B)False

Question 12

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Accepted Answer

A) True 
 B)False  True

Question 13

The manager of a carpet store is trying to determine the best installation crew size. He has tried various crew sizes with the results shown below. Based on productivity, what crew size do you recommend?   Crew Size  Yards Installed 2716412983101731002412782702\begin{array} { | c | c | } \hline 	ext { Crew Size } & 	ext { Yards Installed } \\hline 2 & 716 \\hline 4 & 1298 \\hline 3 & 1017 \\hline 3 & 1002 \\hline 4 & 1278 \\hline 2 & 702 \\hline\end{array} Crew Size 243342​ Yards Installed 7161298101710021278702​​

Accepted Answer

A)   2
B)   3
C)   4 D) All of the above
E) B) and C)

Question 14

Which of these factors would be least likely to affect productivity?

Accepted Answer

A)   methods and technology
B)   workers
C)   management
D)   product mix
E)   advertisingF) C) and D)
G) B) and D)

Question 15

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

Accepted Answer

A) True 
 B)False  False

Question 16

Productivity is defined as the ratio of input to output.

Accepted Answer

A) True 
 B)False

Question 17

For an organization to grow its market share, it must:

Accepted Answer

A)   advertise using multimedia.
B)   reduce prices.
C)   exceed minimum standards of acceptability for its products or services.
D)   establish an Internet Web site.
E)   broaden its mission statement.F) A) and D)
G) C) and D)

Question 18

Which of the following is true?

Accepted Answer

A)   Corporate strategy is shaped by functional strategies.
B)   Corporate mission is shaped by corporate strategy.
C)   Functional strategies are shaped by corporate strategy.
D)   External conditions are shaped by corporate mission.
E)   Corporate mission is shaped by functional strategies.F) A) and D)
G) B) and D) C

Question 19

Productivity is defined as the ratio of output to input.

Accepted Answer

A) True 
 B)False

Question 20

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

Accepted Answer

A)   Speed to market
B)   Flexibility
C)   Customization
D)   Sustainability
E)   StandardizationF) A) and E)
G) C) and E)

Exam 2: Competitiveness

Services often don't fit simple yield measurements.

Correct Answer
verified

With regard to operations, organization strategy should, ideally, take into account:

Correct Answer
verified

The key to successfully competing is understanding what customers want and then __________ satisfy those wants.

Correct Answer
verified

Where a firm locates would typically not affect that firm's:

Correct Answer
verified

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Correct Answer
verified

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

Correct Answer
verified

Which of the following factors would tend to reduce productivity?

Correct Answer
verified

For firms competing in worldwide markets, conducting __________________ is more complex, since what works in one country or region might not work in another.

Correct Answer
verified

Which of the following is not a factor that affects productivity?

Correct Answer
verified

Competitiveness doesn't include:

Correct Answer
verified

Tactics support established functional strategies.

Correct Answer
verified

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Correct Answer
verified
True

Correct Answer
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Which of these factors would be least likely to affect productivity?

Correct Answer
verified

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

Correct Answer
verified
False

Productivity is defined as the ratio of input to output.

Correct Answer
verified

For an organization to grow its market share, it must:

Correct Answer
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Which of the following is true?

Correct Answer
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C

Productivity is defined as the ratio of output to input.

Correct Answer
verified

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

Correct Answer
verified

Exam 2: Competitiveness

Services often don't fit simple yield measurements.

Correct AnswerverifiedShow Answer

With regard to operations, organization strategy should, ideally, take into account:

Correct AnswerverifiedShow Answer

The key to successfully competing is understanding what customers want and then __________ satisfy those wants.

Correct AnswerverifiedShow Answer

Where a firm locates would typically not affect that firm's:

Correct AnswerverifiedShow Answer

In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

Correct AnswerverifiedShow Answer

Traditional strategies of business organizations have tended to emphasize cost minimization or product differentiation.

Correct AnswerverifiedShow Answer

Which of the following factors would tend to reduce productivity?

Correct AnswerverifiedShow Answer

For firms competing in worldwide markets, conducting __________________ is more complex, since what works in one country or region might not work in another.

Correct AnswerverifiedShow Answer

Which of the following is not a factor that affects productivity?

Correct AnswerverifiedShow Answer

Competitiveness doesn't include:

Correct AnswerverifiedShow Answer

Tactics support established functional strategies.

Correct AnswerverifiedShow Answer

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Correct AnswerverifiedTrue

Correct AnswerverifiedShow Answer

Which of these factors would be least likely to affect productivity?

Correct AnswerverifiedShow Answer

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

Correct AnswerverifiedFalse

Productivity is defined as the ratio of input to output.

Correct AnswerverifiedShow Answer

For an organization to grow its market share, it must:

Correct AnswerverifiedShow Answer

Which of the following is true?

Correct AnswerverifiedC

Productivity is defined as the ratio of output to input.

Correct AnswerverifiedShow Answer

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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True

Correct Answer
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Correct Answer
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Correct Answer
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False

Correct Answer
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Correct Answer
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Correct Answer
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C

Correct Answer
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Correct Answer
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