Question 1

Productivity tends to be only a very minor factor in an organization's ability to compete.

Accepted Answer

A) True 
 B)False

Question 2

Government statistics are a good source of data about productivity trends in the service sector.

Accepted Answer

A) True 
 B)False

Question 3

Improving efficiency will guarantee a similar improvement in productivity.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following would be least important in the pursuit of a time-based strategy?

Accepted Answer

A)   cost minimization
B)   quick changeover times
C)   operational agility
D)   reduced complaint resolution times
E)   flexible technologyF) A) and C)
G) A) and D)

Question 5

A productivity increase in one operation that does not improve overall productivity of the business is not

Accepted Answer

A)   worthwhile.
B)   trivial.
C)   competence-destroying.
D)   an order winner.
E)   an order qualifier.F) A) and B)
G) A) and D)

Question 6

Standardization has the advantage of reducing variability.

Accepted Answer

A) True 
 B)False

Question 7

The ratio of good output to quantity of raw material input is called

Accepted Answer

A)   nondefective productivity.
B)   process yield.
C)   worker quality measurement.
D)   total quality productivity.
E)   quantity/quality ratio.F) B) and D)
G) B) and C)

Question 8

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

Accepted Answer

A) True 
 B)False

Question 9

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Accepted Answer

A)   order qualifiers.
B)   customization.
C)   quality.
D)   price.
E)   flexibility.F) B) and E)
G) A) and E)

Question 10

Productivity growth can be calculated by:

Accepted Answer

A)   outputs minus inputs.
B)   inputs divided by the outputs.
C)   outputs divided by the inputs.
D)   input plus output divided by two.
E)    (current productivity - previous productivity)  x 100 / (previous productivity) F) B) and C)
G) C) and D)

Question 11

Which of the following is not a key factor of competitiveness?

Accepted Answer

A)   price
B)   product differentiation
C)   flexibility
D)   after-sale service
E)   size of organizationF) B) and E)
G) A) and D)

Question 12

National productivity is determined by averaging the productivity measures of various companies or industries.

Accepted Answer

A) True 
 B)False

Question 13

A characteristic that was once an order winner may become an order qualifier.

Accepted Answer

A) True 
 B)False

Question 14

In the 1970s and early 1980s in the United States, organizations concentrated on:

Accepted Answer

A)   operations strategies.
B)   improving quality.
C)   marketing and financial strategies.
D)   revising mission statements.
E)   environmental issues.F) C) and D)
G) B) and E)

Question 15

Which of the following is not a key step toward improving productivity?

Accepted Answer

A)   developing productivity measures for all operations
B)   improving the bottleneck operations
C)   establishing reasonable goals for improvement
D)   considering incentives to reward workers
E)   converting bond debt to stock ownershipF) A) and C)
G) C) and D)

Question 16

Which of the following is not among the chief reasons organizations fail?

Accepted Answer

A)   overemphasis on short-term financial performance
B)   emphasizing labor productivity in labor-intensive environments
C)   poor internal communications
D)   not investing in capital and human resources
E)   overemphasis on product (or service)  designF) B) and C)
G) A) and E)

Question 17

An example of an operational operations management decision is inventory level management.

Accepted Answer

A) True 
 B)False

Question 18

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Accepted Answer

A) True 
 B)False

Question 19

The external elements of SWOT analysis are:

Accepted Answer

A)   strengths and weaknesses.
B)   strengths and threats.
C)   opportunities and threats.
D)   weaknesses and opportunities.
E)   strengths and opportunities.F) B) and E)
G) A) and E)

Question 20

The fundamental purpose for the existence of any organization is described by its:

Accepted Answer

A)   policies.
B)   procedures.
C)   corporate charter.
D)   mission statement.
E)   bylaws.F) A) and D)
G) A) and C)

Exam 2: Competitiveness

The ratio of good output to quantity of raw material input is called

Correct AnswerverifiedShow Answer

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

Correct AnswerverifiedShow Answer

A characteristic that was once an order winner may become an order qualifier.

Correct AnswerverifiedShow Answer

Which of the following would be least important in the pursuit of a time-based strategy?

Correct AnswerverifiedShow Answer

Government statistics are a good source of data about productivity trends in the service sector.

Correct AnswerverifiedShow Answer

Which of the following is not among the chief reasons organizations fail?

Correct AnswerverifiedShow Answer

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Correct AnswerverifiedShow Answer

In the 1970s and early 1980s in the United States, organizations concentrated on:

Correct AnswerverifiedShow Answer

Standardization has the advantage of reducing variability.

Correct AnswerverifiedShow Answer

National productivity is determined by averaging the productivity measures of various companies or industries.

Correct AnswerverifiedShow Answer

Improving efficiency will guarantee a similar improvement in productivity.

Correct AnswerverifiedShow Answer

An example of an operational operations management decision is inventory level management.

Correct AnswerverifiedShow Answer

The fundamental purpose for the existence of any organization is described by its:

Correct AnswerverifiedShow Answer

Productivity tends to be only a very minor factor in an organization's ability to compete.

Correct AnswerverifiedShow Answer

Which of the following is not a key factor of competitiveness?

Correct AnswerverifiedShow Answer

Productivity growth can be calculated by:

Correct AnswerverifiedShow Answer

The external elements of SWOT analysis are:

Correct AnswerverifiedShow Answer

Which of the following is not a key step toward improving productivity?

Correct AnswerverifiedShow Answer

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Correct AnswerverifiedShow Answer

A productivity increase in one operation that does not improve overall productivity of the business is not

Correct AnswerverifiedShow Answer

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