Question 1

Information technology (IT)can also play a key role in enhancing the value that a company can provide its customers and,in turn,increasing its own revenues and profits.IT is an activity within the support activities of general administration.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are examples of socially complex organizational phenomena except

Accepted Answer

A)  the culture of a firm.
B)  complex physical technology.
C)  interpersonal relations among managers of a firm.
D)  leadership and trust.E) A) and C)
F) B) and C)

Question 3

Managers must commit to a ________ use of the balanced scorecard if they expect sustained performance.

Accepted Answer

A)  short-term
B)  long-term
C)  interim
D)  rapidE) A) and C)
F) A) and B)

Question 4

Comparing your firm with all other firms in your industry assesses ________ performance.

Accepted Answer

A)  excessive
B)  consistent
C)  relative
D)  non-comparableE) A) and B)
F) A) and C)

Question 5

Financial resources such as cash and cash equivalents are intangible resources.

Accepted Answer

A) True 
 B)False

Question 6

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a tangible resource?

Accepted Answer

A)  technical and scientific skills
B)  trade secrets,patents,copyrights
C)  state-of-the art machinery
D)  company borrowing capacityE) A) and D)
F) A) and C)

Question 8

Intangible resources are typically embedded in ________ routines and practices that have evolved and accumulated over time.

Accepted Answer

A)  common
B)  standard
C)  unique
D)  obviousE) All of the above
F) A) and B)

Question 9

The internal measures should reflect business processes that have ________ impact on customer satisfaction.These include factors that affect cycle time,quality,employee skills,and productivity.

Accepted Answer

A)  the least
B)  variable
C)  the most
D)  potentialE) A) and B)
F) B) and D)

Question 10

A crash R&D program by one firm cannot replicate a successful technology developed by another firm,when research findings cumulate.This is an example of

Accepted Answer

A)  social complexity.
B)  physical uniqueness.
C)  path dependency.
D)  causal ambiguity.E) B) and D)
F) All of the above

Question 11

Groupon offers online coupons for bargains at local shops and restaurants.Which of the following is a reason that rivals are limiting its growth?

Accepted Answer

A)  Its core capability is not easily imitated.
B)  Its core capability is easily imitated.
C)  Not many firms possess the same capability.
D)  There are few equivalent capabilities.E) B) and C)
F) None of the above

Question 12

The culture of a firm also may be a resource that provides competitive advantage.Which of these companies might be a good example of this intangible resource?

Accepted Answer

A)  Google
B)  Kmart
C)  Wells Fargo
D)  WalmartE) A) and D)
F) None of the above

Question 13

________ are typically embedded in unique routines and practices that have evolved and accumulated over time such as effective work teams.

Accepted Answer

A)  Tangible resources
B)  Intangible resources
C)  Reputational resources
D)  Organizational capabilitiesE) All of the above
F) None of the above

Question 14

Discuss the four criteria that the resources of a firm must possess to maintain a sustainable advantage.Give an example of one of these criteria.

Accepted Answer

For a resource to provide a firm with th...

Question 15

Products and services that are difficult to imitate help firms sustain their profitability.

Accepted Answer

A) True 
 B)False

Question 16

Mercedes-Benz aggressively pushed for product placement in Hollywood movies.This is an example of which value chain primary or support activity?

Accepted Answer

A)  support activity: general administration
B)  primary activity: service
C)  support activity: procurement
D)  primary activity: marketing and salesE) A) and B)
F) B) and D)

Question 17

In the resource-based view of the firm,examples of tangible resources include

Accepted Answer

A)  financial resources,human resources,and firm competencies.
B)  financial resources,physical resources,and technological resources.
C)  financial resources,physical resources,and the capacity to combine intangible resources.
D)  outstanding customer service,innovativeness of products,and reputation.E) B) and D)
F) C) and D)

Question 18

An important implication of the balanced scorecard approach is that

Accepted Answer

A)  managers need to recognize that satisfaction of stockholder demands is their primary job.
B)  the emphasis on customer satisfaction and financial goals are only a means to that end.
C)  managers should not look at their job as primarily balancing stakeholder demands.
D)  gains in financial performance must come at a cost of employee satisfaction.E) All of the above
F) B) and D)

Question 19

Raymond Ozzie,the software designer who was critical in the development of Lotus Notes,was able to dictate the terms under which IBM acquired Lotus.This illustrates that he had ________ bargaining power based on the ________ cost required by the firm to replace him.

Accepted Answer

A)  low;low
B)  low;high
C)  high;low
D)  high;highE) A) and B)
F) A) and C)

Question 20

Advertising is a ________ activity.Supply of replacement parts is a ________ activity.

Accepted Answer

A)  support;primary
B)  primary;primary
C)  primary;support
D)  support;secondaryE) None of the above
F) B) and D)

Exam 3: Assessing the Internal Environment of the Firm

________ are typically embedded in unique routines and practices that have evolved and accumulated over time such as effective work teams.

Correct AnswerverifiedShow Answer

Intangible resources are typically embedded in ________ routines and practices that have evolved and accumulated over time.

Correct AnswerverifiedShow Answer

A crash R&D program by one firm cannot replicate a successful technology developed by another firm,when research findings cumulate.This is an example of

Correct AnswerverifiedShow Answer

In the resource-based view of the firm,examples of tangible resources include

Correct AnswerverifiedShow Answer

Products and services that are difficult to imitate help firms sustain their profitability.

Correct AnswerverifiedShow Answer

An important implication of the balanced scorecard approach is that

Correct AnswerverifiedShow Answer

Groupon offers online coupons for bargains at local shops and restaurants.Which of the following is a reason that rivals are limiting its growth?

Correct AnswerverifiedShow Answer

Mercedes-Benz aggressively pushed for product placement in Hollywood movies.This is an example of which value chain primary or support activity?

Correct AnswerverifiedShow Answer

Advertising is a ________ activity.Supply of replacement parts is a ________ activity.

Correct AnswerverifiedShow Answer

Comparing your firm with all other firms in your industry assesses ________ performance.

Correct AnswerverifiedShow Answer

Which of the following is not a tangible resource?

Correct AnswerverifiedShow Answer

All of the following are examples of socially complex organizational phenomena except

Correct AnswerverifiedShow Answer

Managers must commit to a ________ use of the balanced scorecard if they expect sustained performance.

Correct AnswerverifiedShow Answer

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

Correct AnswerverifiedShow Answer

Discuss the four criteria that the resources of a firm must possess to maintain a sustainable advantage.Give an example of one of these criteria.

Correct AnswerverifiedFor a resource to provide a firm with th...View AnswerShow Answer

Financial resources such as cash and cash equivalents are intangible resources.

Correct AnswerverifiedShow Answer

The internal measures should reflect business processes that have ________ impact on customer satisfaction.These include factors that affect cycle time,quality,employee skills,and productivity.

Correct AnswerverifiedShow Answer

Information technology (IT)can also play a key role in enhancing the value that a company can provide its customers and,in turn,increasing its own revenues and profits.IT is an activity within the support activities of general administration.

Correct AnswerverifiedShow Answer

The culture of a firm also may be a resource that provides competitive advantage.Which of these companies might be a good example of this intangible resource?

Correct AnswerverifiedShow Answer

Raymond Ozzie,the software designer who was critical in the development of Lotus Notes,was able to dictate the terms under which IBM acquired Lotus.This illustrates that he had ________ bargaining power based on the ________ cost required by the firm to replace him.

Correct AnswerverifiedShow Answer

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Advertising is a activity.Supply of replacement parts is a activity.

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For a resource to provide a firm with th...
View Answer

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Raymond Ozzie,the software designer who was critical in the development of Lotus Notes,was able to dictate the terms under which IBM acquired Lotus.This illustrates that he had bargaining power based on the cost required by the firm to replace him.

Correct Answer
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