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Exam 3: Assessing the Internal Environment of the Firm

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Question 41

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According to Michael Porter in his book,Competitive Advantage,a key concept used in analyzing the competitive position of a firm is creating value for

A) buyers that exceeds the costs of production (i.e. ,margin) .
B) suppliers that exceeds the costs of production (i.e. ,margin) .
C) government that exceeds the costs of production (i.e. ,margin) .
D) employees that exceeds the costs of production (i.e. ,margin) .

E) B) and C)
F) C) and D)

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Question 42

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Which of the following is a support activity?

A) inbound logistics
B) customer service
C) technology development
D) operations

E) C) and D)
F) B) and D)

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Question 43

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Harley-Davidson markets motorcycles,clothes,toys,and restaurants.It uses its strong ________,which is ________.

For a resource to provide a firm with the potential for a sustainable competitive advantage,it must have four attributes.Which of the following is not one of these attributes?

An executive states that HR must be a true partner of the business,with a deep and up-to-date understanding of business realities and objectives,and must ensure HR initiatives fully support them at all points of the value chain.This is an example of

Value-chain analysis assumes that the basic economic purpose of a firm is to create value,and it is a useful framework for analyzing the strengths and weaknesses of the firm.

Intangible resources of a firm refer to its capacity to deploy tangible resources over time and leverage those resources effectively.

From the innovation and learning perspective,survival is dependent upon managers making ________ changes to existing products and services as well as introduce entirely new products with expanded capabilities.

Regarding the value-chain concept,the most important interrelationship is between the organization and its

There are two levels of relationships among value-chain activities.Discuss the differences and provide an example of each.

If managers do not recognize from the beginning that the balanced scorecard is not a ________ and fail to commit to it long term,the organization will be disappointed.

Campbell Soup uses electronic networks to improve the efficiency of outbound logistics.This is an example of relationships among activities within the firm and with other stakeholders that are part of the company expanded value chain.

Employees will be able to obtain a proportionately high level of profits they generate (relative to the firm) if

Many firms are finding that high-tech,computerized training has dual benefits.It develops employees who are more effective and reduces costs at the same time.Employees at FedEx take computer-based job competency tests every 6 to 12 months.This is an example of a(n) ________ ________ tangible resource.

The resource-based view (RBV) of the firm combines the following two perspectives:

For an engineering services firm,________ provides inputs,the transformation process is the engineering itself,and innovative designs and practical solutions are the outputs.

The best measure of company ability to meet imminent financial obligations is known as the

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

Which of the following is not an example of organizational capabilities?

Facebook,Intuit,AB InBev,and others empower their recruiters to make offers on the spot when they interview college students,without knowing what specific position they will fill.These firms search for candidates with attributes such as being a self-starter and a problem-solver,and make quick offers to preempt the market.This is an example of which value chain support activity?