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Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

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Question 1

Multiple Choice

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The Cisco Integrated Workforce Experience (IWE) platform makes recommendations based on all the following except

A) what you are doing.
B) the role you are in.
C) the choices of people like you.
D) competitor choices.

E) A) and B)
F) A) and C)

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Question 2

Multiple Choice

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Social capital is a source of strength to many firms.Firms leverage their social capital in an effort to create competitive advantages.The social capital of a firm is based on the

A) individual abilities of employees.
B) relationships among the employees of the firm.
C) allocation of the financial resources of the firm.
D) knowledge of an individual.

E) None of the above
F) B) and D)

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Question 3

Multiple Choice

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IP is characterized by ________ development costs and very ________ marginal costs.

A recent study by Deloitte and the Billie Jean King Leadership Initiative shows that Millennials,in general,see the concepts of diversity and inclusion as very different.What are the implications for a company in terms of culture and innovation?

Access Health,a call-in medical center,uses technology to capture and share knowledge.When someone calls the center,a registered nurse uses the company clinical decision architecture to assess the caller symptoms,rule out possible conditions,and recommend a home remedy,doctor visit,or trip to the emergency room.This is an example of using

Dynamic capabilities include all of the following except

There are multiple challenges associated with making effective e-teams.Which of the following is not a challenge?

Intellectual property rights are the tangible property owned by a firm.

Unlike ________ assets,intellectual property can be stolen by simply broadcasting it.

Mary Stinson was required to take over a project after the entire team left the company.She was able to reconstruct what the team had accomplished through reading emails exchanged by the members of the team.This is an example of

One of the most important elements in a good employee is his or her attitude.Firms should follow the adage: hire for attitude,train for skill.

In general,teams suffer process loss because of ________ cohesion,________ trust among members,a lack of appropriate norms or standard operating procedures,or a lack of shared understanding among team members about their tasks.

Developing social capital is risky for an organization because social capital is specific to individuals and remains with the employee,if he or she leaves the organization.

The potential for ________ tends to be more prevalent in e-teams than in traditional teams because the geographic dispersion of members increases the complexity of establishing effective interaction and exchanges.

Technology can be used to leverage human capital and knowledge within organizations as well as with ________ and ________ beyond their boundaries.

Managing a knowledge intensive workforce is very challenging.The best way for a firm to manage its workforce is to

Two software engineers working together on a computer code share their ________ knowledge to create new knowledge.

Firms must compete for top talent.In attracting and selecting employees,firms must strive to select the best fit for both the employee and the firm.In an attempt to reduce wasted time and effort in interviewing too many candidates while assuring a good candidate pool,a firm should

According to a recent Gallup study,companies with the most engaged workers outperformed those with the least engaged workers on profitability,productivity,and lower turnover.Which of the following processes is not likely to be an important factor in assuring this result?

Which of the following is an IP-heavy industry?