Question 1

Social capital has downsides.Which of the following is a downside?

Accepted Answer

A)  High social capital may breed groupthink.
B)  Socialization processes are inexpensive.
C)  Individuals may be more willing to collaborate on joint projects.
D)  Management commitment is easy to obtain.E) A) and D)
F) C) and D)

Question 2

When an organization tries to improve cycle times in a manufacturing process,it finds far more value in problem solving shaped by the diverse experiences,perspectives,and learning of a tightly knit team than in a training manual alone.SAP uses these ________ flows to gain competitive advantage.

Accepted Answer

A)  knowledge stocks
B)  knowledge assessments
C)  knowledge
D)  tacitE) All of the above
F) C) and D)

Question 3

An advantage of effective social networks that might help in career success is

Accepted Answer

A)  public information from personal contacts.
B)  private information from personal contacts.
C)  trustworthy public information.
D)  untrustworthy private information.E) A) and B)
F) None of the above

Question 4

Training and development at all levels of the organization are necessary if employees are to remain current throughout the duration of their employment.Which of the following activities would also be necessary?

Accepted Answer

A)  monitoring and tracking employee development
B)  monitoring only key managers
C)  tracking only key managers
D)  sharing employee tracking information only with key managersE) None of the above
F) A) and C)

Question 5

According to the text,intellectual capital is the difference between the market value and the book value of a firm.Intellectual capital can be increased by

Accepted Answer

A)  increasing retention of below average workers.
B)  attracting and retaining knowledgeable workers.
C)  decreasing labor costs.
D)  increasing the turnover of employees.E) B) and D)
F) B) and C)

Question 6

In the knowledge economy,if a large portion of company value is in intellectual and human assets,the difference between the market value and book value of the company should ________ a company with mostly physical and financial assets.

Accepted Answer

A)  be equal to
B)  not be correlated with
C)  be smaller than
D)  be larger thanE) C) and D)
F) None of the above

Question 7

The dangers of email include all of the following except

Accepted Answer

A)  spreading of rumors.
B)  almost costless.
C)  uncontrollable distribution.
D)  personal time waster.E) B) and D)
F) A) and B)

Question 8

Once a knowledge asset (e.g. ,a software code)is developed and paid for,it can be used many times at very low cost as long as it does not have to be substantially modified each time.

Accepted Answer

A) True 
 B)False

Question 9

Data analytics add new information that helps predict who will leave and who will make the best employee according to Deloitte,the HR consulting company.A key advantage of the new analytics techniques over traditional approaches is that they are ________ rather than ________.

Accepted Answer

A)  reactive;predictive
B)  predictive;objective
C)  objective;reactive
D)  predictive;reactiveE) A) and B)
F) All of the above

Question 10

Structural holes,according to Ron Burt of the University of Chicago,are the ________ gap between two groups and are common in organizations.

Accepted Answer

A)  economic
B)  social
C)  interpersonal
D)  relationalE) B) and C)
F) A) and C)

Question 11

Tacit knowledge

Accepted Answer

A)  is the same as explicit knowledge.
B)  can be accessed only with the consent of the employees.
C)  is found mostly at the lower levels of the organization.
D)  can be codified but not reproduced.E) A) and D)
F) A) and B)

Question 12

The creation of knowledge assets is typically characterized by

Accepted Answer

A)  high upfront costs and subsequent high variable costs.
B)  high fixed costs and high variable costs.
C)  high upfront costs and low variable costs.
D)  low upfront costs and high variable costs.E) A) and C)
F) All of the above

Question 13

Boomerang employees,according to a study published in Personnel Psychology,are statistically more likely to leave a firm if they experienced a negative life event or if they

Accepted Answer

A)  received a better alternate job offer.
B)  did not feel appreciated in their current job.
C)  were inadequately trained for their current position.
D)  had friends at the alternate company offering the job.E) A) and B)
F) B) and C)

Question 14

If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be ________ to add value to the firm and they also will be ________ to leave the organization because of the loyalties and social ties that they develop over time.

Accepted Answer

A)  more likely;more likely
B)  less likely;more likely
C)  less likely;less likely
D)  more likely;less likelyE) B) and C)
F) A) and D)

Question 15

Developing human capital is essential to maintaining a competitive advantage in the current knowledge economy.Efforts and initiatives to develop human capital should be directed

Accepted Answer

A)  at top managers.
B)  at human resource departments.
C)  throughout the firm at all levels.
D)  at the employees themselves.E) All of the above
F) B) and C)

Question 16

Sharing knowledge and information throughout the organization can be a means of

Accepted Answer

A)  conserving products and services.
B)  continuing with outdated products.
C)  conserving resources.
D)  overusing email.E) B) and D)
F) A) and B)

Question 17

Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

Accepted Answer

A) True 
 B)False

Question 18

In a 360-degree evaluation and feedback system,which of these does not rate the skills and performance of an individual?

Accepted Answer

A)  superiors
B)  family
C)  direct reports
D)  colleaguesE) A) and C)
F) None of the above

Question 19

Knowledge workers often exhibit ________ loyalties to their colleagues and their profession relative to their employing organization.

Accepted Answer

A)  fewer
B)  less favorable
C)  no
D)  greaterE) B) and C)
F) A) and D)

Question 20

The power of a manager,traditionally,was embedded in the hierarchy of the firm.As organizational structures flatten,this power is repositioned in the ________ of the network.These people are not necessarily at the top of the hierarchy or even experts in their fields.

Accepted Answer

A)  clients
B)  brokers
C)  employees
D)  suppliersE) All of the above
F) C) and D)

Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Tacit knowledge

Correct AnswerverifiedShow Answer

Data analytics add new information that helps predict who will leave and who will make the best employee according to Deloitte,the HR consulting company.A key advantage of the new analytics techniques over traditional approaches is that they are ________ rather than ________.

Correct AnswerverifiedShow Answer

Developing human capital is essential to maintaining a competitive advantage in the current knowledge economy.Efforts and initiatives to develop human capital should be directed

Correct AnswerverifiedShow Answer

Training and development at all levels of the organization are necessary if employees are to remain current throughout the duration of their employment.Which of the following activities would also be necessary?

Correct AnswerverifiedShow Answer

In a 360-degree evaluation and feedback system,which of these does not rate the skills and performance of an individual?

Correct AnswerverifiedShow Answer

Knowledge workers often exhibit ________ loyalties to their colleagues and their profession relative to their employing organization.

Correct AnswerverifiedShow Answer

When an organization tries to improve cycle times in a manufacturing process,it finds far more value in problem solving shaped by the diverse experiences,perspectives,and learning of a tightly knit team than in a training manual alone.SAP uses these ________ flows to gain competitive advantage.

Correct AnswerverifiedShow Answer

According to the text,intellectual capital is the difference between the market value and the book value of a firm.Intellectual capital can be increased by

Correct AnswerverifiedShow Answer

The power of a manager,traditionally,was embedded in the hierarchy of the firm.As organizational structures flatten,this power is repositioned in the ________ of the network.These people are not necessarily at the top of the hierarchy or even experts in their fields.

Correct AnswerverifiedShow Answer

Social capital has downsides.Which of the following is a downside?

Correct AnswerverifiedShow Answer

Once a knowledge asset (e.g. ,a software code)is developed and paid for,it can be used many times at very low cost as long as it does not have to be substantially modified each time.

Correct AnswerverifiedShow Answer

Boomerang employees,according to a study published in Personnel Psychology,are statistically more likely to leave a firm if they experienced a negative life event or if they

Correct AnswerverifiedShow Answer

The dangers of email include all of the following except

Correct AnswerverifiedShow Answer

An advantage of effective social networks that might help in career success is

Correct AnswerverifiedShow Answer

The creation of knowledge assets is typically characterized by

Correct AnswerverifiedShow Answer

Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

Correct AnswerverifiedShow Answer

If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be ________ to add value to the firm and they also will be ________ to leave the organization because of the loyalties and social ties that they develop over time.

Correct AnswerverifiedShow Answer

Sharing knowledge and information throughout the organization can be a means of

Correct AnswerverifiedShow Answer

In the knowledge economy,if a large portion of company value is in intellectual and human assets,the difference between the market value and book value of the company should ________ a company with mostly physical and financial assets.

Correct AnswerverifiedShow Answer

Structural holes,according to Ron Burt of the University of Chicago,are the ________ gap between two groups and are common in organizations.

Correct AnswerverifiedShow Answer

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Data analytics add new information that helps predict who will leave and who will make the best employee according to Deloitte,the HR consulting company.A key advantage of the new analytics techniques over traditional approaches is that they are rather than .

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If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be to add value to the firm and they also will be to leave the organization because of the loyalties and social ties that they develop over time.

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