Question 1

Human capital and social capital are vital for superior firm performance.If a firm has strong human capital,the firm may exploit this by building social capital.This can be accomplished by

Accepted Answer

A)  requiring workers to work independently of each other.
B)  decreasing the interaction of departments within the firm.
C)  encouraging the sharing of ideas between employees in the firm.
D)  structuring the firm with rigid departmental and employee divisions.E) B) and C)
F) None of the above

Question 2

Top executives can use email effectively for all of the following except

Accepted Answer

A)  updates on company strategy.
B)  executive perspectives on key issues.
C)  overview of the executive work for the month.
D)  updates on corporate intelligence.E) A) and C)
F) All of the above

Question 3

Which of the following is not a characteristic of e-teams?

Accepted Answer

A)  E-team members either work in geographically separated workplaces or may work in the same space but at different times.
B)  E-teams may have members working in different spaces and time zones.
C)  Most of the interactions among members of e-teams occur through electronic communication channels.
D)  E-teams generally perform simple tasks.E) C) and D)
F) A) and B)

Question 4

In order to take advantage of investment in human capital,a firm should

Accepted Answer

A)  rotate workers through functions in the company as quickly as possible.
B)  keep employees in the same position forever.
C)  refrain from training individual employees.
D)  establish practices that will enhance employee retention.E) A) and B)
F) B) and C)

Question 5

The least effective way to retain human capital is to

Accepted Answer

A)  encourage employee identification with organizational mission and goals.
B)  provide employees with a challenging and stimulating work environment.
C)  require employees to sign agreements that prevent them from working for competitors in the future.
D)  provide employees with financial and nonfinancial rewards and incentives.E) A) and B)
F) A) and C)

Question 6

Advantages of effective social networks for career success include all the following except

Accepted Answer

A)  access to private information.
B)  greater redundancy in knowledge sources.
C)  access to diverse skill sets.
D)  greater power.E) A) and D)
F) None of the above

Question 7

Another example of social relationships causing human capital mobility is the ________ of talent from an organization to form ________.

Accepted Answer

A)  stability;bail-outs
B)  emigration;bail-outs
C)  relocation;new business units
D)  emigration;start-up venturesE) B) and C)
F) A) and D)

Question 8

Creativity and problem-solving ability are considered to be part of ________ capital.

Accepted Answer

A)  physical
B)  social
C)  human
D)  emotionalE) A) and D)
F) B) and C)

Question 9

Today,the loyalty of a knowledge worker to his or her employing firm has ________ compared to his or her loyalty to his or her profession and colleagues.

Accepted Answer

A)  increased
B)  remained the same
C)  decreased
D)  no correlation whenE) A) and C)
F) C) and D)

Question 10

Intangible assets derived mostly from human capital are on the rise,according to the advisory firm Ocean Tomo.A study of the Standard and Poors' 500 index from 1975 to 2015 demonstrated a 17 percent increase in market value of intangible assets over this time period.Companies such as Stryker get 70 percent of its value from intangibles.Intangible assets are

Accepted Answer

A)  equipment.
B)  land.
C)  money.
D)  non-physical.E) A) and B)
F) A) and C)

Question 11

Technology can also enable much more sophisticated forms of communication in addition to knowledge sharing.

Accepted Answer

A) True 
 B)False

Question 12

The environmental sustainability strategy of a firm might be used to retain high-performing employees because recent college graduates

Accepted Answer

A)  seek to make a social or environmental difference in the world.
B)  want a job in a company that is committed to corporate profit.
C)  feel that profitability is not important.
D)  are loyal to firms that are concerned with employee education.E) All of the above
F) A) and C)

Question 13

The ________,________,and ________ talent is a necessary but not sufficient condition for creating competitive advantages.

Accepted Answer

A)  attraction;laissez-faire;retention of
B)  observance;laissez-faire;regard for
C)  attraction;development;retention of
D)  observance;development;hands-off approach toE) C) and D)
F) B) and D)

Question 14

When a firm develops a knowledge asset,such as a process,pays for it and reuses it over and over at a very low cost,this adds ________ for the firm.

Accepted Answer

A)  tacit knowledge
B)  little value
C)  a competitive advantage
D)  a recoverable lossE) None of the above
F) B) and C)

Question 15

In an effort to capture key employees from competitors,firms may attract the symbolic leader of a group within a competing firm and hope others will follow.This has been termed

Accepted Answer

A)  the Columbus effect.
B)  the Pied Piper effect.
C)  knowledge integration.
D)  strategically competitive hiring.E) A) and B)
F) A) and C)

Question 16

One of the important limitations of social capital is that it can lead to ________ whereby people do not question shared beliefs.

Accepted Answer

A)  skunkworks
B)  think tanks
C)  isolation
D)  groupthinkE) C) and D)
F) B) and D)

Question 17

Intellectual property rights are easier to define and protect than property rights for physical assets (e.g. ,plant and equipment).

Accepted Answer

A) True 
 B)False

Question 18

Changes in our economy have forced firms to be ________ concerned with protecting their knowledge workers,social capital,and intellectual capital.

Accepted Answer

A)  less
B)  more
C)  potentially
D)  notE) A) and D)
F) C) and D)

Question 19

A hiring agent offers a scientist approximately the same salary,facilities,equipment,and shared laboratory with 10 highly skilled and enthusiastic scientists.Part of the job is to collaborate with these peers and jointly develop promising drug compounds.This structure will create greater firm loyalty than one in which the hiring agent offers only monetary compensation.

Accepted Answer

A) True 
 B)False

Question 20

The effective management of diversity can enhance the social responsibility goals of an organization.Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following

Accepted Answer

A)  resource acquisition
B)  marketing
C)  organizational flexibility
D)  problem creationE) A) and D)
F) C) and D)

Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Changes in our economy have forced firms to be ________ concerned with protecting their knowledge workers,social capital,and intellectual capital.

Correct Answer
verified

The ,,and talent is a necessary but not sufficient condition for creating competitive advantages.

Correct Answer
verified

Intellectual property rights are easier to define and protect than property rights for physical assets (e.g. ,plant and equipment).

Correct Answer
verified

The environmental sustainability strategy of a firm might be used to retain high-performing employees because recent college graduates

Correct Answer
verified

The effective management of diversity can enhance the social responsibility goals of an organization.Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following

Correct Answer
verified

The least effective way to retain human capital is to

Correct Answer
verified

When a firm develops a knowledge asset,such as a process,pays for it and reuses it over and over at a very low cost,this adds ________ for the firm.

Correct Answer
verified

Human capital and social capital are vital for superior firm performance.If a firm has strong human capital,the firm may exploit this by building social capital.This can be accomplished by

Correct Answer
verified

Correct Answer
verified

Creativity and problem-solving ability are considered to be part of ________ capital.

Correct Answer
verified

Today,the loyalty of a knowledge worker to his or her employing firm has ________ compared to his or her loyalty to his or her profession and colleagues.

Correct Answer
verified

Advantages of effective social networks for career success include all the following except

Correct Answer
verified

Technology can also enable much more sophisticated forms of communication in addition to knowledge sharing.

Correct Answer
verified

Which of the following is not a characteristic of e-teams?

Correct Answer
verified

Another example of social relationships causing human capital mobility is the of talent from an organization to form .

Correct Answer
verified

In order to take advantage of investment in human capital,a firm should

Correct Answer
verified

In an effort to capture key employees from competitors,firms may attract the symbolic leader of a group within a competing firm and hope others will follow.This has been termed

Correct Answer
verified

One of the important limitations of social capital is that it can lead to ________ whereby people do not question shared beliefs.

Correct Answer
verified

Top executives can use email effectively for all of the following except

Correct Answer
verified

Correct Answer
verified

Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Changes in our economy have forced firms to be ________ concerned with protecting their knowledge workers,social capital,and intellectual capital.

Correct AnswerverifiedShow Answer

The ________,________,and ________ talent is a necessary but not sufficient condition for creating competitive advantages.

Correct AnswerverifiedShow Answer

Intellectual property rights are easier to define and protect than property rights for physical assets (e.g. ,plant and equipment).

Correct AnswerverifiedShow Answer

The environmental sustainability strategy of a firm might be used to retain high-performing employees because recent college graduates

Correct AnswerverifiedShow Answer

The effective management of diversity can enhance the social responsibility goals of an organization.Other areas where sound management of diverse workforces can improve the effectiveness of an organization and its competitive advantages include all but one of the following

Correct AnswerverifiedShow Answer

The least effective way to retain human capital is to

Correct AnswerverifiedShow Answer

When a firm develops a knowledge asset,such as a process,pays for it and reuses it over and over at a very low cost,this adds ________ for the firm.

Correct AnswerverifiedShow Answer

Human capital and social capital are vital for superior firm performance.If a firm has strong human capital,the firm may exploit this by building social capital.This can be accomplished by

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Creativity and problem-solving ability are considered to be part of ________ capital.

Correct AnswerverifiedShow Answer

Today,the loyalty of a knowledge worker to his or her employing firm has ________ compared to his or her loyalty to his or her profession and colleagues.

Correct AnswerverifiedShow Answer

Advantages of effective social networks for career success include all the following except

Correct AnswerverifiedShow Answer

Technology can also enable much more sophisticated forms of communication in addition to knowledge sharing.

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of e-teams?

Correct AnswerverifiedShow Answer

Another example of social relationships causing human capital mobility is the ________ of talent from an organization to form ________.

Correct AnswerverifiedShow Answer

In order to take advantage of investment in human capital,a firm should

Correct AnswerverifiedShow Answer

In an effort to capture key employees from competitors,firms may attract the symbolic leader of a group within a competing firm and hope others will follow.This has been termed

Correct AnswerverifiedShow Answer

One of the important limitations of social capital is that it can lead to ________ whereby people do not question shared beliefs.

Correct AnswerverifiedShow Answer

Top executives can use email effectively for all of the following except

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
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The ,,and talent is a necessary but not sufficient condition for creating competitive advantages.

Correct Answer
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Another example of social relationships causing human capital mobility is the of talent from an organization to form .

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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