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In the interview with Admiral William H.McRaven, he suggests that several duties, responsibilities and organizational relationships are similar between his military career activity andhisrole as chancellor. He says that he is a servant leader. Which of the following lessons is not one from his military career?


A) Change cannot be made without understanding the organizational environment.
B) A leader must establish relationships early by reaching out to stakeholders within and external to the organization.
C) Communication and collaboration need to be reinforced by the organizational culture.
D) Actions must be moral, legal, ethical, and judgmental.

E) A) and B)
F) C) and D)

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According to the external control view of leadership, which of the following factors would not be considered an external factor that might positively or negatively affect a firm's success?


A) economic downturns
B) governmental legislation
C) outbreak of war
D) company employee morale

E) C) and D)
F) B) and D)

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Two types of strategic control that firms must exercise for good strategy implementation are


A) informational and confrontational.
B) confrontational and behavioral.
C) behavioral and financial.
D) informational and behavioral.

E) None of the above
F) A) and C)

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Internal networks generate their power through the ________ of their ideas.


A) validity and correctness
B) conviction and clarity
C) validation and recognition
D) approval and awareness

E) A) and D)
F) A) and C)

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Richard Branson of the Virgin Group believes that the ________ of a person should not dictate the level of influence their ideas should be accorded.


A) age
B) seniority
C) position
D) education

E) A) and B)
F) A) and C)

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Firms must be aware of goals other than short-term profit maximization. One area of concern should be social responsibility, which is the


A) expectation that business will strive to improve the overall welfare of society.
B) idea that organizations are solely responsible to local citizens.
C) fact that court costs could impact the financial bottom line.
D) idea that businesses are responsible for maintaining a healthy social climate for their employees.

E) A) and B)
F) B) and D)

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Nortel, like other firms, suffered from a drop in overall industry demand for telecommunications equipment during 2000 and 2001. According to the text, this would be an example of the "romantic" perspective of leadership.

A) True
B) False

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Corporate-level strategy looks at how to manage the ________ of its businesses to create synergies.


A) portfolio
B) stock prices
C) competitors
D) market pricing

E) B) and C)
F) A) and B)

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Community stakeholders are concerned primarily with


A) product warranties.
B) corporate citizenship behavior.
C) capital appreciation.
D) repayment of principal.

E) B) and D)
F) None of the above

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According to Henry Mintzberg, a management scholar, most firms do not realize their original intended strategy.

A) True
B) False

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For strategic management to be effective in achieving organizational goals,


A) people throughout the organization must work in isolation.
B) top managers only take an integrative, strategic perspective.
C) leaders alone are responsible for the organizational outcome.
D) people throughout the organization must strive toward overall goals.

E) B) and C)
F) All of the above

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According to a CEO survey by Accenture, ________ are not mutually exclusive corporate goals.


A) quality and profitability
B) sustainability and profitability
C) ROI and quality
D) availability and ROI

E) A) and D)
F) None of the above

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According to the text, the strategic management process entails three ongoing processes. They are


A) analyses, actions, and synthesis.
B) analyses, decisions, and actions.
C) analyses, evaluation, and critique.
D) analyses, synthesis, and decisions.

E) A) and B)
F) A) and C)

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Ambidextrous behaviors in individuals illustrate how a dual capacity for ________ can be woven into the fabric of an organization at the individual level.


A) alignment and adaptability
B) alignment and transparency
C) alignment and internal linkages
D) alignment and efficiency

E) A) and C)
F) B) and C)

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Stakeholders are


A) a new way to describe stockholders.
B) individuals, groups, and organizations who have a stake in the success of the organization.
C) creditors who hold a lien on the assets of the organization.
D) attorneys and their clients who sue the organization.

E) A) and C)
F) All of the above

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Local line leaders have ________ responsibility.


A) local
B) executive
C) profit-and-loss
D) no

E) B) and C)
F) C) and D)

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The hierarchy of organizational goals is in the following order (least specific to most specific) :


A) vision statements, strategic objectives, mission statements.
B) mission statements, strategic objectives, vision statements.
C) vision statements, mission statements, strategic objectives.
D) mission statements, vision statements, strategic objectives.

E) None of the above
F) All of the above

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In contrast to the vision of an organization, its mission should


A) be shorter in length.
B) encompass both the purpose of the company as well as the basis of competition.
C) encompass all the major rules and regulations of the corporate work force.
D) be less detailed.

E) B) and C)
F) C) and D)

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Executive leaders champion and guide ideas by


A) reinforcing ideas that did not work.
B) creating a learning infrastructure.
C) validating their formal authority.
D) increasing their personal power.

E) A) and C)
F) B) and C)

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Although such visions cannot be accurately measured by a specific indicator of how well they are being achieved, they do provide a fundamental statement of the ________ of an organization.


A) values, aspirations, and goals
B) expected returns and limitations
C) outstanding debt
D) credibility

E) A) and B)
F) A) and C)

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