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Shell, NEC, and Procter and Gamble have been measuring their performance according to what has been called a triple bottom line. This technique involves an assessment of financial, social,and environmental performance.

A) True
B) False

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Effective organizational design means that firms must have ________ that are consistent with their strategy.


A) designs and plans
B) organizational structures and designs
C) adopters and designs
D) adopters and plans

E) C) and D)
F) B) and D)

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The text addresses two perspectives of leadership as well as their implications. These two perspectives are


A) romantic and unromantic.
B) romantic and internal control.
C) external control and unromantic.
D) romantic and external control.

E) B) and C)
F) All of the above

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Netflix inculcates a strategic management perspective by


A) emphasizing transparency.
B) creating an environment of non-sharing.
C) obliging a top-down management style.
D) training only high potential employees.

E) A) and B)
F) A) and C)

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Decisions by boards of directors are always consistent with shareholder interests.

A) True
B) False

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Peter Senge, of MIT, recognized three types of leaders. Which of the following describes individuals who champion and guide ideas, create learning infrastructure, and establish a domain for taking action?


A) local line leaders
B) executive leaders
C) internal networkers
D) shop floor leaders

E) B) and D)
F) A) and B)

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In large organizations, conflicts can arise between functional areas. In order to resolve these conflicts, strategic objectives


A) put financial objectives above human considerations.
B) align departments toward departmental goals.
C) help resolve conflicts through their common purpose.
D) cause debate and increase conflict.

E) C) and D)
F) B) and C)

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Ms) Frederica Marchionni became CEO of Land's End in February 2015 when the company showed a 73.8 million-dollar profit. By mid-June of 2016, the company had lost 27.2 million dollars.What went wrong?


A) The new leadership did not understand the corporate culture and image.
B) The marketplace liked the new image.
C) The founder undermined the new CEO in her ability to bring about change.
D) The new goals and objectives were coherent with the company mission statement.

E) B) and C)
F) C) and D)

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Strategy formulation and implementation is a challenging ongoing process. To be effective, it should not involve


A) the CEO and the board of directors.
B) the board of directors, CEO, and CFO.
C) rivals.
D) line and staff managers.

E) None of the above
F) All of the above

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Peter Senge, of MIT, recognized three types of leaders. ________ are individuals that, although having little positional power and formal authority, generate their power through the conviction and clarity of their ideas.


A) Local line leaders
B) Executive leaders
C) Internal networkers
D) Shop floor leaders

E) All of the above
F) C) and D)

Correct Answer

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Strategies should be formulated that enhance foremost the ________ capacity of a firm.


A) innovative
B) learning
C) implementation
D) business-level

E) A) and B)
F) All of the above

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The strategic management process should be addressed only by top-level executives. Mid-level and low-level employees are best equipped to implement the strategies of the organization.

A) True
B) False

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In large organizations, the potential exists for different parts of an organization to pursue its own goals rather than the overall company goals. Proper ________ can help to resolveconflicts when they arise.


A) mission statements
B) vision statements
C) organization structure
D) objectives

E) None of the above
F) A) and C)

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Trade-off decisions between effectiveness and efficiency are important in the practice of strategic management.

A) True
B) False

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Vision statements are used to create a better understanding of the overall purpose and direction of the organization. Vision statements


A) are very specific.
B) provide specific objectives.
C) set organizational structure.
D) are massively inspiring.

E) C) and D)
F) B) and D)

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In choosing to focus on stakeholders, which of the following will not lead to success for a manager?


A) shareholders and employees
B) employees and suppliers
C) customers and the community at large
D) customers only

E) A) and B)
F) None of the above

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Strategy analysis is the study of only the big picture external environments of the firm.

A) True
B) False

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Managers should do more than focus on short-term financial performance. One concept that helps managers do this is stakeholder symbiosis. This means that


A) stakeholders are dependent on each other for their success.
B) stakeholders look out for their individual interests.
C) one can only gain at the expense of someone else.
D) all stakeholders want to maximize shareholder returns.

E) B) and C)
F) C) and D)

Correct Answer

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According to Henry Mintzberg, the final realized strategy of a firm is


A) a combination of deliberate and emergent strategies.
B) a combination of deliberate and differentiation strategies.
C) not deliberate.
D) a result of unrealized intended strategy.

E) A) and B)
F) A) and C)

Correct Answer

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Successful organizations are effective in motivating people. Employees work best when


A) they are asked to do their best.
B) work requirements are vague and unclear.
C) they are striving toward specific goals.
D) they are guided by an abstract mission statement.

E) A) and D)
F) A) and C)

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