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Exam 3: Assessing the Internal Environment of the Firm

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Question 1

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Value-chain analysis assumes that the basic economic purpose of a firm is to create value, and it is a useful framework for analyzing the strengths and weaknesses of the firm.

A) True
B) False

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Question 2

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Path dependency has no impact on the inimitability of resources.

A) True
B) False

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Question 3

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Apple combines and packages proven technology in new and innovative ways. This is an example of its use of

All of the following are examples of socially complex organizational phenomena except

In using crowdsourcing as a means to integrate the customer into the value chain, there are some perils to consider. Which of the following is not related to crowdsourcing perils?

The internal measures should reflect business processes that have ________ impact on customer satisfaction. These include factors that affect cycle time, quality, employee skills, andproductivity.

Some leading-edge companies are applying the prosumer concept. Here, firms team up with their suppliers and alliance partners to satisfy their customer needs.

The root of the 3M innovation process is complex, hard to understand, and difficult to imitate.This is a competitive advantage based on

Explain this statement: A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction, internal processes,andthe innovation and improvement activities of the organization.

In the resource-based view of the firm, examples of tangible resources include

In assessing its primary activities, an airline would examine

The culture of a firm also may be a resource that provides competitive advantage. Which of these companies might be a good example of this intangible resource?

XYZ printing is building a dominant position as the low-cost leader in the 3D printer market. Three resources the firm can draw on to build a sustainable advantage are(1) an efficientsupply chains and manufacturing system, (2) internal control systems to minimize cost, and (3) competencies in the R&D of electronic products. This set of competencies will make it harder for later movers to imitate. This is an example of using ________ conditions to build protection in the 3D printing market.

The value-chain concept assumes that both primary and support activities can produce value for customers.

________ are typically embedded in unique routines and practices that have evolved and accumulated over time such as effective work teams.

Products and services that are difficult to imitate help firms sustain their profitability.

In a telephone operating company, negotiating and maintaining ongoing relations with regulatory bodies can be among the most important activities for competitive advantage. What type of value-chain support activity is this?

Comparing your firm with all other firms in your industry assesses ________ performance.

Which of the following is not a tangible resource?

Accounting is a sort of transformation process that converts daily records of individual transactions into monthly financial reports. The ________ are the inputs, accounting is the operation that adds value, and ________ are the outputs.