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Which of the following is not a guideline an organization can use to promote the challenging of the status quo?


A) establishing a culture of dissent
B) forcefully creating a sense of urgency
C) fostering a culture that encourages risk taking
D) creating a results-based reward system

E) A) and D)
F) B) and C)

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Explain how the five barriers to change that leaders often encounter can prevent a leader from transforming an organization.

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Organizations at all levels are prone to...

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Choose the best answer: Leaders play a key role in developing and sustaining organization


A) the status quo.
B) culture.
C) reporting relationships.
D) rules and regulations.

E) C) and D)
F) A) and B)

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In the compliance-based approach to ethics management, the objective is to


A) conform with externally imposed standards.
B) prevent criminal misconduct.
C) enable responsible conduct.
D) reduce discretion, training, controls, audits, and penalties.

E) A) and B)
F) A) and C)

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Former CEO of Check Point Software Technologies, Deborah Triant, says that debating is easy, listening with an open mind is not. She says that the worst thing a leader can do in the decision-making process is to voice an opinion before anyone else can. This is an example of a ________ skill.


A) design
B) organization
C) social
D) motivated

E) B) and C)
F) A) and D)

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Leaders who are ________ show a passion for the work itself, such as seeking out creative challenges, a love of learning, and taking pride in a job well done.


A) self-aware
B) self-regulators
C) socially skilled
D) motivated

E) All of the above
F) None of the above

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The senior executive team at AES, a 14 billion USD energy company, agreed to take pay cuts because several employees of the firm lied to the EPA about water quality at an AES owned water treatment plant in Oklahoma. This is an example of


A) employees passing the responsibility to management.
B) leadership shirking responsibility.
C) leadership as role models.
D) a regulatory solution.

E) A) and B)
F) A) and C)

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Less than 18 percent of voluntary customer contributions in a recent year went to renewable energy development in the Duke Power of Indiana program called GoGreen Power. This is an exampleof


A) a benefit of an ethical organization.
B) eco-friendly program development.
C) greenwashing.
D) a successful ethical marketing campaign.

E) B) and C)
F) C) and D)

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Functional benchmarking


A) is not very useful for organizations with a divisional organizational structure.
B) is used to determine best practices regardless of industry.
C) restricts the search for best practices to competitors.
D) is useful when researching industry-specific standards.

E) B) and C)
F) A) and B)

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A strategic vision provides many benefits. Which of the following is not one of those benefits?


A) a clear future direction
B) a framework for their organization mission and goals
C) enhanced employee communication and commitment
D) the ability to influence the environment of the firm

E) A) and D)
F) A) and C)

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CEOs who are ________ tend to have a wide circle of acquaintances as well as a knack for finding common ground and building rapport.


A) self-aware
B) self-regulators
C) motivated
D) socially skilled

E) B) and D)
F) C) and D)

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Explain why the leadership activities of (1) setting a direction, (2) designing the organization, and (3) nurturing a culture dedicated to excellence and ethical behavior are independent.

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Leaders are change agents whose success ...

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Which of the following does not explain why organizations are prone to inertia and slow to change?


A) personal time constraints
B) political barriers
C) vested interests in the status quo
D) entry barriers

E) A) and D)
F) A) and C)

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Fisk Johnson is the fifth generation CEO of the family firm, SC Johnson. The combination of the ________, its ________, and its story-driven culture reinforce the willingness of the firm to lead the market in environmental awareness.


A) ownership structure of the firm, strong leader
B) listing of fragrances, financial awareness
C) ownership structure of the firm, employee union
D) employee participation, weak leadership

E) A) and B)
F) A) and C)

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Which of the following is not an aspect of culture that effective learning organization firms need to develop as they redistribute information, knowledge and rewards?


A) encourage employees to offer ideas, ask questions, and express concerns
B) encourage widespread sharing of information from various sources
C) utilize technology that fosters tighter controls
D) encourage collaborative decision-making and the sharing of best practices

E) None of the above
F) All of the above

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Creating an ethical framework and developing organizational capabilities to make it operational is the responsibility of


A) employees.
B) shareholders.
C) the law.
D) leadership.

E) B) and D)
F) B) and C)

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What are the five key elements of a learning organization and why are they important?

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To enhance the long-term viability of or...

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The tendency of many individuals to invest further in decisions providing positive performance feedback is referred to as escalation.

A) True
B) False

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Leaders as good role models must walk the talk. This means they must be ________ in their words and actions.


A) effective
B) reliable
C) consistent
D) trust-worthy

E) A) and B)
F) C) and D)

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In integrity-based ethics programs, organizational ethics is seen as the responsibility of the employees.

A) True
B) False

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