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Figure 2-1 Figure 2-1    -In Figure 2-1 above,Box A represents the ________ that oversees the three levels of strategy in an organization. A) functional level B) board of directors C) corporate level D) CEO E) strategic business unit level -In Figure 2-1 above,Box A represents the ________ that oversees the three levels of strategy in an organization.


A) functional level
B) board of directors
C) corporate level
D) CEO
E) strategic business unit level

F) B) and D)
G) B) and C)

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Teach for America is an example of


A) an entrepreneurial business firm.
B) a subchapter S corporation.
C) a nonprofit organization.
D) a public value agency.
E) a 501(c) (3) for-profit organization.

F) C) and D)
G) A) and B)

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Lands' End is primarily known as a catalog clothing retailer.This means that traditional department stores,mass merchandisers,specialty shops,and other catalog retailers are considered to be Lands' End's


A) consideration set.
B) industry.
C) competitors.
D) target market.
E) stakeholders.

F) A) and E)
G) A) and B)

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Explain the steps in the evaluation phase of the strategic marketing process.

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The evaluation phase of the st...

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Steep markdowns at a retail store for end-of-year sales are likely to help with which goal,rather than a profit one?


A) Social responsibility
B) Sales
C) Market share
D) Customer satisfaction
E) Survival

F) A) and D)
G) C) and D)

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Toyota had some difficulty recovering from a recall crisis several years ago when it was forced to recall about 6 million vehicles due to a variety of problems,most notably one with the accelerator pedal.To "polish" its brand,it implemented stricter ________ goals to improve the safety and reliability of its vehicles.


A) profit
B) sales revenue
C) customer satisfaction
D) quality
E) employee welfare

F) A) and B)
G) B) and C)

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Market segmentation is a part of what step in the strategic marketing process?


A) Situation analysis
B) Market-product focus and goal setting
C) Marketing program
D) Implementation
E) Evaluation

F) D) and E)
G) None of the above

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The organizational ________ answers the question,"What will we do?"


A) foundation
B) direction
C) culture
D) strategy
E) mission

F) A) and B)
G) A) and C)

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Market share is the ratio of sales revenue of the firm to the total sales revenue of all ________,including the firm itself.


A) firms in the industry
B) firms in the competitive set
C) firms in the WTO
D) product groupings
E) domestic firms in a country

F) C) and D)
G) B) and E)

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Product development refers to the marketing strategy of


A) increasing sales of current products in current markets.
B) selling current products to new markets.
C) selling new products to new markets.
D) selling new products to current markets.
E) selling the same brands in both current and new markets.

F) A) and E)
G) D) and E)

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Figure 2-3a Figure 2-3a    -According to Figure 2-3a above,which of the following is the largest Website Traffic Source? A) YouTube B) Direct traffic C) Google D) Facebook E) Twitter -According to Figure 2-3a above,which of the following is the largest Website Traffic Source?


A) YouTube
B) Direct traffic
C) Google
D) Facebook
E) Twitter

F) C) and D)
G) B) and D)

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Identify and describe the three phases of the strategic marketing process.

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The three phases of the strategic market...

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The Boston Consulting Group uses ________ to quantify performance measures and growth targets to analyze its clients' strategic business units (SBUs) or offerings as though they were a collection of separate investments.


A) Target marketing
B) Synergy analysis
C) Market-product grids
D) Business portfolio analysis
E) Diversification analysis

F) B) and E)
G) A) and E)

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If Ben & Jerry's starts selling its super premium ice cream in Brazil for the first time,it will be using a ________ strategy.


A) product development
B) market development
C) diversification
D) market saturation
E) market penetration

F) D) and E)
G) B) and C)

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Which two marketing strategies would be used if a firm were not willing to find new markets?


A) Product development and market penetration
B) Product development and diversification
C) Market development and product development
D) Market development and market penetration
E) Market development and diversification

F) A) and C)
G) None of the above

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The Boston Consulting Group uses business portfolio analysis to quantify performance measures and growth targets to analyze its clients' strategic business units (SBUs) or offerings


A) as if each were a separate investment.
B) to establish their worth to society at large.
C) to determine which would be suited for a SWOT analysis.
D) to determine which units are candidates for diversification analysis.
E) to determine which units can be divided into smaller,tactical business units.

F) B) and D)
G) All of the above

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Specialized functions such as marketing and finance are generally referred to as


A) cross-functional teams.
B) managerial groups.
C) divisions.
D) departments.
E) strategic business units.

F) B) and D)
G) A) and D)

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People in the finance and the human resources departments traditionally operate at what organizational level?


A) corporate level
B) top management level
C) strategic business unit level
D) functional level
E) stakeholder level

F) C) and E)
G) A) and D)

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Most firms seek to maximize their long-run ________,achieving as high a financial return on their investments as possible.


A) quality
B) market share
C) employee welfare
D) social responsibility
E) profits

F) B) and C)
G) A) and E)

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Large organizations are extremely complex,and usually consist of ________ organizational levels whose strategies are linked to marketing.


A) two
B) three
C) five
D) six
E) seven or more

F) A) and C)
G) B) and E)

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