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What are the five steps in a social audit?

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A social audit consists of the following...

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If a representative of a hotel group offered an existing customer a free night in a hotel property,and when the customer checked into the hotel,the concierge asks the guest to attend a presentation about the hotel group's time share opportunities,this business practice would probably fall into which of the following categories?


A) ethical but illegal
B) ethical and legal
C) unethical and illegal
D) unethical but legal
E) In today's media age,this practice has become universal;any bias is implied and need not be directly stated under the caveat emptor doctrine.

F) B) and D)
G) None of the above

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The effort to meet today's (global) economic,environmental,and social needs without compromising the opportunity for future generations to meet theirs is referred to as


A) sustainable marketing.
B) recycle marketing.
C) cause marketing.
D) environmental marketing.
E) recycling.

F) D) and E)
G) None of the above

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One of Toyota's top goals has been to develop advanced vehicle technologies to complement existing ones.The G21 vision arose out of this goal,which eventually led to the production of which of the following vehicles?


A) Lexus 450 all-electric car
B) Toyota Tundra gas-electric hybrid truck
C) Scion iQ micro-subcompact compressed natural gas car
D) Toyota Prius gas-electric hybrid car
E) Toyota Camry hydrogen fuel cell hybrid car

F) B) and D)
G) A) and B)

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Why did 3M phase out the production of a chemical used as an ingredient in its Scotchgard fabric protector?


A) New advances in fabric manufacturing,such as dirt-repellant fibers,made the need for the product obsolete.
B) The product accidentally violated the patent rights of a competitor.
C) Traces of the potentially harmful chemical were found in humans,so the product was voluntarily halted.
D) New governmental legislation banned the production of one of the product's key component chemicals.
E) The company developed a new product that didn't contain this chemical and was less costly to produce,resulting in a significantly higher profit margin.

F) A) and C)
G) B) and C)

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A global undertaking to further environmental quality and green marketing efforts is the


A) ISO 14000 initiative.
B) Kyoto Protocol.
C) Green World (GW) initiative.
D) World Wildlife Federation Conference.
E) Madrid Protocol initiative.

F) A) and E)
G) A) and B)

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The 3M company stopped production of a chemical it had made for more than 40 years when tests showed the chemical could be accumulated in human tissue,even though the products in which it was used had no known harmful health or environmental effect.The voluntary action by 3M is an example of


A) individualism.
B) utilitarianism.
C) existentialism.
D) moral idealism.
E) socialism.

F) B) and D)
G) C) and D)

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According to the personal moral philosophy of ________,if the benefits exceed the costs,the behavior is ethical.


A) hedonism
B) utilitarianism
C) existentialism
D) moral idealism
E) socialism

F) C) and D)
G) A) and E)

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Eighty percent of consumers say they will switch to a brand or retailer that supports a good cause if the price and quality of brands or retailers are equal.In short,cause marketing may be a valued ________ for brands and companies,all other things being equal.


A) sales approach
B) societal marketing trend
C) public relations exercise
D) transactional marketing practice
E) point of difference

F) A) and B)
G) A) and D)

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FedEx and UPS are converting their delivery trucks with standard diesel engines to more fuel-efficient and cleaner hybrid-electric vehicles,which can cut fuel costs by half and lower fuel emissions by 90 percent.This is an example of


A) demarketing.
B) triple-top line marketing.
C) preemptive compliance.
D) green marketing.
E) cause marketing.

F) A) and B)
G) A) and E)

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Describe each of the three factors included in the framework for understanding ethical behavior that influence one's personal moral philosophy and ethical behavior.

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The three major factors affecting busine...

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