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What categories of products are classified as business support products? Give an example of each category.

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Business support products include instal...

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Test marketing involves offering a product for sale


A) to a random sample of people in the top 10 U.S.cities.
B) in as broad a geographic region as possible.
C) to consumers that are representative of the target market.
D) on a limited basis in a defined area.
E) only on certain days of the week and hours of the day.

F) A) and D)
G) A) and B)

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A good has tangible attributes that a consumer's ________ can perceive.


A) cognitive intelligence
B) vision
C) knowledge of past experiences
D) five senses
E) emotional intelligence

F) A) and B)
G) A) and C)

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At the time of its introduction,which of the following products was the best example of a continuous innovation?


A) The first Apple iPhone
B) Atari,the first video game system
C) Sunsilk Silky Straight shampoo and conditioner with tip-targeting technology
D) Dragon Naturally Speaking voice-recognition software
E) Naturalpoint Trakir,which replaces the computer mouse by tracking head movements

F) B) and C)
G) B) and E)

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There are seven stages of the new-product development process.Following the new-product strategy development stage is the second step,known as


A) idea generation.
B) screening and evaluation.
C) screening and analysis.
D) new-product strategy development.
E) product assessment.

F) A) and E)
G) B) and D)

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Figure 10-1 Figure 10-1    -According to Figure 10-1 above,column A would represent which type of product? A) shopping products B) convenience products C) specialty products D) prestige products E) unsought products -According to Figure 10-1 above,column A would represent which type of product?


A) shopping products
B) convenience products
C) specialty products
D) prestige products
E) unsought products

F) C) and D)
G) A) and D)

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Variations of a product (shape,configuration) within a product class are referred to as the


A) product form.
B) product item.
C) product line.
D) product class.
E) product mix.

F) C) and D)
G) B) and E)

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A product can be classified as new from all of the following perspectives except which?


A) the organization's
B) existing offerings
C) legal
D) the firm's competitors
E) the consumer's

F) A) and B)
G) A) and D)

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Figure 10-1 Figure 10-1    -According to Figure 10-1 above,column D would represent which type of product? A) shopping products B) convenience products C) specialty products D) prestige products E) unsought products -According to Figure 10-1 above,column D would represent which type of product?


A) shopping products
B) convenience products
C) specialty products
D) prestige products
E) unsought products

F) B) and E)
G) A) and B)

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Among business products,support products that include tools and office equipment are referred to as


A) installations.
B) supplies.
C) raw materials.
D) accessory equipment.
E) components.

F) A) and B)
G) B) and C)

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What is idea generation in the new-product development process? From where do forward-thinking marketers get their ideas?

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Idea generation is the second stage of t...

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Nicole owns a small organic spice company called RaisaSpice and was looking for a new product to add to her company's line.A friend suggested combining spices from India with tea.In the ________ stage of the new-product development process,the spice and tea mixtures were distributed to grocery stores in Portland and Seattle to see if they sold well.


A) idea generation
B) screening and evaluation
C) business analysis
D) market testing
E) commercialization

F) None of the above
G) B) and D)

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Which of the following is the best example of a nondurable good?


A) napkins
B) water heater
C) insurance
D) iPod
E) laser surgery

F) A) and C)
G) None of the above

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Identify and describe each stage in the new-product development process in the correct order.

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There are seven stages in the new-produc...

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Goods can be divided into ________ goods and ________ goods.


A) functional;aesthetic
B) required;desired
C) tactile;conceptual
D) durable;nondurable
E) product;service

F) B) and C)
G) A) and E)

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How can a firm use a test market in its new-product development process?

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Test marketing involves offering actual ...

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Feature bloat is


A) an exaggeration of a product's performance capabilities.
B) the overcharging in price for a minor product enhancement.
C) the requirement of having consumers learn new behaviors with a continuous innovation.
D) an excessive number of product functions that overwhelms consumers with unnecessary complexity.
E) the increase in package size when adding more content or making a product larger (the mega phenomenon) .

F) B) and C)
G) A) and D)

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A new-product or service protocol is


A) the standardized procedures a firm follows for the inception,design,manufacturing,promotion,and distribution of a new product.
B) a formalized statement of intent regarding what will be sold,to whom it will be sold,and by whom it will be sold.
C) maintaining compliance with all licensing,manufacturing,and distribution standards established by the U.S.Federal Trade Commission (FTC) .
D) a statement that identifies a well-defined target market,specific customers' needs,wants,and preferences,and what the product or service will be and do to satisfy consumers.
E) the raw unwritten ideas to produce a single commercially successful new product.

F) D) and E)
G) A) and E)

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Figure 10-2 Figure 10-2    -An important way of defining new products is in terms of their effects on consumption.This approach classifies new products according to A) the price. B) the extent of media promotion. C) the degree of potential product cannibalization. D) the presence of feature bloat. E) the degree of learning required by the consumer. -An important way of defining new products is in terms of their effects on consumption.This approach classifies new products according to


A) the price.
B) the extent of media promotion.
C) the degree of potential product cannibalization.
D) the presence of feature bloat.
E) the degree of learning required by the consumer.

F) All of the above
G) A) and B)

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Which of the following statements about product lines is most accurate?


A) An advantage of a narrow product line is the ability to have a greater gap between price points.
B) Product lines refer to consumer products;product mixes refer to industrial products.
C) An advantage of broad product lines is increased likelihood of access to large retail chain distribution.
D) A benefit of having a narrow product line is that it enables both consumers and retailers to simplify their buying decisions.
E) A broad product line reduces R&D costs.

F) A) and B)
G) A) and E)

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