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The distribution intensity associated with products such as Dell personal computers is referred to as


A) intensive distribution.
B) selective distribution.
C) extensive distribution.
D) exclusive distribution.
E) concentrated distribution.

F) B) and D)
G) A) and B)

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Ford uses a(n) ________,whereby the company licenses dealers in North America to sell Ford automobiles subject to various sales and service conditions.


A) service-sponsored producer franchise system
B) service-sponsored retail franchise system
C) manufacturer-sponsored wholesale franchise system
D) manufacturer-sponsored retail franchise system
E) administered vertical marketing system

F) B) and C)
G) C) and D)

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The three steps used in choosing a supply chain are (1) understand the customer,(2) understand the supply chain,and (3)


A) understand the environment.
B) harmonize the supply chain with the marketing strategy.
C) understand the marketing mix.
D) understand the logistics.
E) understand the company's goals.

F) A) and D)
G) D) and E)

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Channels are typically designed to satisfy one or more of four consumer buying requirements.When a meal-delivery service allows its members to use the Internet to select menus and notify the company if they want to suspend deliveries for a week,the service is appealing to which buyer requirement?


A) information
B) convenience
C) variety
D) pre- or post-sale services
E) adaptability

F) A) and B)
G) A) and C)

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Franchising refers to


A) a contractual agreement between multiple retailers sharing the same business mission to operate with a consistent business model to not only achieve enhanced buying power but also increase customer loyalty.
B) a contractual arrangement between a parent company and an individual or firm that allows the latter to operate a certain type of business under an established name and according to specific rules.
C) purchasing the name,branding,and raw materials from one organization and transferring it to another.
D) a practice whereby one firm's marketing channel is used to sell another firm's product.
E) selling an idea to a larger company and letting it do all the manufacturing,distribution,and marketing.

F) A) and B)
G) A) and C)

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There are three degrees of distribution density,one of which is intensive distribution.What would best be considered the opposite of this degree of distribution density?


A) exhaustive distribution
B) thorough distribution
C) selective distribution
D) concentrated distribution
E) exclusive distribution

F) A) and C)
G) A) and E)

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A(n) ________ exists when producers and ultimate consumers deal one-on-one with each other.


A) strategic channel alliance
B) direct channel
C) horizontal marketing exchange
D) indirect channel
E) dual distribution channel

F) A) and C)
G) C) and D)

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A(n) ________ is common in the soft drink industry where the manufacturer sells its concentrate to wholesalers,that carbonate it and market the finished product to retailers.


A) service-sponsored franchise system
B) service-sponsored retail franchise system
C) manufacturer-sponsored wholesale franchise system
D) manufacturer-sponsored retail franchise system
E) administered vertical marketing system

F) All of the above
G) A) and D)

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While Maytag appliances have the leading brand name,its sales are third in the industry.One of the things the company has done to spur sales is to create a website where potential customers can find the answers to the questions they ask during the appliance purchase process.Although Maytag considered using a ________ strategy by directing customers to Maytag appliance stores it owns,the firm decided against it and simply chose to provide the names and addresses of all the retailers (Sears,Home Depot,etc. ) that carry Maytag appliances.


A) horizontal channel
B) strategic channel alliance
C) dual distribution
D) cross-docking
E) disintermediation

F) D) and E)
G) C) and D)

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Which of the following best describes the goal for a firm's inventory and transportation costs?


A) Focus more on minimizing required inventory costs.
B) Focus more on minimizing required transportation costs.
C) Minimize the sum of inventory and transportation costs.
D) Maximize the difference between required inventory and transportation costs.
E) Set a level of transportation costs and minimize the required inventory costs.

F) D) and E)
G) A) and E)

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An industrial distributor is


A) an intermediary that performs a variety of marketing channel functions involving selling,stocking,delivering a full product assortment,and financing.
B) an intermediary that maintains its own sales force and performs all channel functions.
C) an intermediary that deals exclusively with the selling,stocking,and delivery of raw materials used by manufacturers in the production of its products.
D) an intermediary that deals with a single product line within a single industry.
E) an intermediary that performs functions involving selling,stocking,and delivery of industrial goods but is unable to provide financing due to the normally large expenditures.

F) A) and B)
G) A) and C)

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Which buyer requirement would be most important in choosing a channel for a financial service for a novice investor who is interested in setting up a retirement account?


A) information
B) context
C) variety
D) pre- and postsale services
E) adaptation

F) B) and D)
G) C) and E)

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The most indirect channel for consumer products incorporates agents,wholesalers,and retailers and is most commonly used when there


A) are only a few large manufacturers but many small retailers.
B) are low-cost,low unit volume goods.
C) is too large an inventory to be carried by wholesalers.
D) are many small manufacturers and many small retailers.
E) are many manufacturers with a limited inventory competing for a small group of retailers.

F) C) and D)
G) A) and E)

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What is a channel captain? What is its function and how does it accomplish this?

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Because channels consist of independent ...

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Cross-docking refers to


A) the practice of organizing the cost-effective flow of raw materials,in-process inventory,finished goods,and related information from point of origin to point of consumption to satisfy customer requirements.
B) the practice of storing finished goods in the same trucks from which they will be dispensed and sold to consumers.
C) using large cargo containers that will be loaded onto trucks and then barges or ships that sail from port to port and then unloaded back onto trucks for final transport and delivery.
D) a practice that involves unloading products from suppliers,sorting products for individual stores,and quickly reloading products onto trucks for a particular store.
E) the practice of transporting retail goods from a centralized warehouse to the loading docks of regionally located satellite warehouses.

F) B) and C)
G) C) and D)

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Two sources of horizontal conflict are common,including when


A) a manufacturer increases its distribution coverage in a geographical area.
B) disagreements arise over how profit margins are distributed among channel members.
C) manufacturers believe wholesalers or retailers are not giving their products adequate attention.
D) a channel member bypasses another member and sells or buys products direct.
E) dual distribution causes conflict when similar types of retailers carry different brands.

F) B) and E)
G) All of the above

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The two types of channel conflict are


A) wholesaler and retailer.
B) horizontal and vertical.
C) transactional and promotional.
D) external and internal.
E) producer and consumer.

F) A) and B)
G) A) and C)

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Any intermediary between a manufacturer and end-user markets can be called a


A) retailer.
B) middleman.
C) wholesaler.
D) broker.
E) distributor.

F) C) and E)
G) A) and B)

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Professionally managed and centrally coordinated marketing channels designed to achieve channel economies and maximum marketing impact are referred to as


A) integrated marketing systems.
B) horizontal marketing systems.
C) vertical marketing systems.
D) functional marketing systems.
E) cooperative marketing systems.

F) B) and C)
G) C) and D)

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What specific decision areas are associated with the flow of goods and together make up total logistics cost?

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Total logistics cost includes expenses a...

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