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Which of the following is an example of nonstore retailing?


A) hypermarkets
B) supercenters
C) shopping centers
D) telemarketing
E) general merchandise stores

F) None of the above
G) A) and C)

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Intangibles,such as a sense of belonging,excitement,style,or warmth,are considered to be ________ of a store's image.


A) functional qualities
B) sociological qualities
C) psychological attributes
D) antecedent attributes
E) personality elements

F) C) and E)
G) C) and D)

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Off-price retailing refers to the


A) differences between the final selling price and the retailer's cost.
B) sale of brand name merchandise at lower than regular prices.
C) sale of merchandise at maintained markups.
D) amount added by the manufacturer to achieve the desired suggested retail price.
E) reduction in retail price usually expressed as the gross margin.

F) A) and B)
G) A) and C)

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Stores that carry a broad product line,with limited depth,are referred to as


A) limited-line stores.
B) general merchandise stores.
C) scrambled merchandise stores.
D) hypermarkets.
E) intertype outlets.

F) A) and D)
G) A) and E)

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The marketing metrics related to a retailer's finances include all of the following except which?


A) the markdown percentage
B) inventory carrying costs
C) the return on sales
D) the gross margin
E) the sales per employee

F) B) and C)
G) B) and D)

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________ exists if multiple retail channels become complementary throughout the many touch points with consumers.


A) Multiretail marketing
B) Shopper marketing
C) Omnichannel retailing
D) Retail positioning
E) The wheel of retailing

F) B) and C)
G) A) and E)

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An IKEA mail order catalog is an example of ________ retailing.


A) intrusive
B) intertype
C) scrambled
D) nonstore
E) hypermarket

F) B) and D)
G) A) and C)

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Wholesalers that own the merchandise they sell but do not physically handle,stock,or deliver it are referred to as


A) cash and carry wholesalers.
B) rack jobbers.
C) truck jobbers.
D) manufacturer's representatives.
E) drop shippers.

F) C) and E)
G) A) and D)

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A common financial indicator of how effectively retail space is used to generate revenue can be calculated by determining


A) net sales.
B) markdown percentage.
C) market share.
D) sales per square foot.
E) transactions per customer.

F) A) and C)
G) A) and D)

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When Paulette first saw the dress in the store window,she knew two things.She had to own the dress,and she could not afford it at its current price.Disappointed,she left.Two weeks later,she passed by the store again and saw that the price of the dress had been reduced to one that she could afford.Specifically,the store had reduced the price by 30 percent to "move" it.Paulette was able to purchase the dress because of a(n)


A)  negative markup.
B)  markup elimination.
C)  markdown.
D)  liquidity reduction.
E)  increase in net margin.

F) A) and E)
G) B) and C)

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The four utilities offered to consumers through retailing are


A) convenience,performance,possession,and form.
B) time,place,possession,and form.
C) product,price,place,and promotion.
D) people,productivity,process,and physical environment.
E) convenience,consistency,competition,and choice.

F) D) and E)
G) A) and E)

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Ford dealerships represent which type of franchise?


A) business-format franchise
B) manufacturing franchise
C) general service franchise
D) product-distribution franchise
E) business franchise venture

F) A) and C)
G) D) and E)

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A store chain is looking for a wholesaler to furnish its health and beauty display shelves,perform all channel functions,and sell to it on consignment.Which of the following would be the wisest wholesaler choice for its requirements?


A) a rack jobber
B) a truck jobber
C) a cash and carry wholesaler
D) a desk jobber
E) a drop shipper

F) B) and C)
G) None of the above

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Explain the global impact of retailing.

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Retailing is important to the United Sta...

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Name the four utilities offered by retailers and identify a retailer that provides that utility.

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The four utilities retailing offers are ...

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Consumers benefit in dealing with retail corporate chains because


A) corporate chains have more experience than other forms of retailers.
B) they can own stock in the same company where they shop since corporate chain stock must be publicly traded.
C) they can establish a credit history more easily than with other forms of retailers.
D) there are multiple outlets with similar merchandise and consistent management policies.
E) they have less stress in making decisions since merchandise is arranged and displayed by professional designers.

F) All of the above
G) A) and E)

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Wholesalers that take title to merchandise but sell only to buyers that call on them,pay for and move/take away the merchandise themselves are referred to as


A) rack jobbers.
B) truck jobbers.
C) transport vendors.
D) cash and carry wholesalers.
E) drop shippers.

F) C) and E)
G) A) and B)

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The term bricks and clicks refers to ________ and ________,respectively.


A) catalogs;websites
B) search engines;websites
C) traditional retailers;online retailers
D) buildings;shoppers
E) computer novice buyers;computer savvy buyers

F) B) and C)
G) A) and E)

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Figure 16-8 Figure 16-8    -Which of the following retailers would best fit in quadrant C shown in the retail positioning matrix,Figure 16-8 above? A) Kmart B) Dillard's department store C) 7-Eleven convenience store D) Payless ShoeSource E) Lamborghini automobile dealer -Which of the following retailers would best fit in quadrant C shown in the retail positioning matrix,Figure 16-8 above?


A) Kmart
B) Dillard's department store
C) 7-Eleven convenience store
D) Payless ShoeSource
E) Lamborghini automobile dealer

F) A) and C)
G) None of the above

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A maintained markup is


A) the difference between the final selling price and the retailer's cost.
B) the initial selling price minus the amount paid by the retailer.
C) the amount the manufacturer adds to achieve the desired suggested retail price.
D) the net margin.
E) the highest price listed for the product.

F) A) and B)
G) A) and C)

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