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Choosing not to fire a sales representative who is underperforming knowing that person is experiencing family problems is a form of knowledge.

A) True
B) False

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Describe Porter's Five Forces Model and explain each of the five forces.

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Porter's Five Forces Model analyzes the ...

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What are the three primary areas of analytics?


A) Descriptive analytics, predictive analytics, and prescriptive analytics.
B) Descriptive analytics, primary analytics, response analytics.
C) Descriptive analytics, future analytics, past analytics.
D) Technique analytics, future analytics, past analytics.

E) A) and B)
F) A) and C)

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What is a world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention?


A) Internet of Things
B) Predictive Analytics
C) Machine to Machine
D) Flat World

E) A) and C)
F) C) and D)

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What is a SWOT analysis?


A) Evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies.
B) Analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry.
C) Views a firm as a series of business processes, each of which adds value to the product or service.
D) Generic business strategies that are neither organization nor industry specific and can be applied to any business, product, or service.

E) B) and D)
F) None of the above

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Cars, groceries, and clothing are all examples of goods.

A) True
B) False

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Who is responsible for ensuring the speed, accuracy, availability, and reliability of the management information systems?


A) Chief Knowledge Officer (CKO) .
B) Chief Privacy Officer (CPO) .
C) Chief Technology Officer (CTO) .
D) Chief Information Officer (CIO) .

E) A) and B)
F) B) and C)

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The business decisions made by the marketing department include transactional data, purchasing data, payroll data and tax data.

A) True
B) False

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If you were thinking about a washing machine as a system which of the following represents the inputs?


A) The dirty clothes, water, and detergent.
B) The clean clothes.
C) The wash and rinse cycle.
D) The light indicating that the washer is off balance and has stopped.

E) B) and C)
F) None of the above

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Porter has identified three generic business strategies including focused, broad cost leadership, and switching strategy.

A) True
B) False

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Which group of stakeholder's primary interests include professional associations, ethical recycling, and increasing employment?


A) Employees
B) Shareholders/Investors
C) Community
D) Customers

E) A) and B)
F) None of the above

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What helps harness the wealth of knowledge in the organization?


A) Knowledge assets.
B) Knowledge facilitators.
C) Predictive analytics.
D) Business analytics.

E) All of the above
F) B) and D)

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The chief data office (CDO)is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology.

A) True
B) False

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Which strategy below helps an organization choose its business focus?


A) SWOT Analysis
B) The Five Forces Model
C) Value Chain Analysis
D) Three Generic Strategies

E) A) and B)
F) A) and C)

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What are the two main categories in a value chain analysis?


A) Primary value activities & secondary value activities.
B) Primary value activities & support value activities.
C) Primary value activities & strengthening value activities.
D) None of the above.

E) A) and B)
F) A) and C)

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Which of the following is a tool a manager can use to analyze competitive intelligence and identify competitive advantages?


A) The three generic strategies.
B) The threat of substitute buyer power.
C) Differentiated costs.
D) Supplier loyalty.

E) All of the above
F) B) and C)

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When evaluating the value chain, which of the following is included in the support value activities?


A) Inbound activities.
B) Marketing and sales.
C) Firm infrastructure.
D) Finance and sales.

E) None of the above
F) B) and C)

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Which department records, measures, and reports monetary transactions?


A) Sales.
B) Operations Management.
C) Accounting.
D) Finance.

E) A) and B)
F) All of the above

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What evaluates industry attractiveness?


A) SWOT Analysis
B) The Five Forces Model
C) Value Chain Analysis
D) Three Generic Strategies

E) A) and B)
F) A) and C)

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According to Porter companies that wish to dominate broad markets should operate using a ________ strategy.


A) Cost leadership with a low cost
B) Differentiation with a low cost
C) Cost leadership with a high cost
D) All of the above

E) A) and D)
F) A) and B)

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