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Which of the following is not one of the five basic components of supply chain management?


A) Plan
B) Source
C) Analyze
D) Deliver

E) None of the above
F) B) and D)

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Inbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

A) True
B) False

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Enterprise application integration (EAI)middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

A) True
B) False

Correct Answer

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Which of the below metrics represents an unfilled customer order for a product that is out of stock?


A) Back order
B) Inventory cycle time
C) Customer order cycle time
D) Inventory turnover

E) B) and C)
F) B) and D)

Correct Answer

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Which of the following describes an ERP system?


A) ERP systems provide a foundation for collaboration between departments
B) ERP systems enable people in different business areas to communicate
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance
D) All of the above

E) None of the above
F) A) and C)

Correct Answer

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The goal of ERP is to integrate all of the organizational systems into one fully functioning, high-performance system that is capable of meeting all business needs and user requirements. Of course, this goal is incredibly difficult to achieve because businesses and technologies experience rapid change, and ERP must support mobility, cloud, SaaS, and tiered architectures

A) True
B) False

Correct Answer

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Uplift modeling gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

A) True
B) False

Correct Answer

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What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?


A) Contact center
B) Customer segmentation
C) Call scripting system
D) Uplift modeling

E) B) and C)
F) C) and D)

Correct Answer

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What is the bullwhip effect?


A) The ability to view all areas up and down the supply chain in real time.
B) Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.
C) Ensures supply chain cohesion by automating the different activities of the supply chain.
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

E) A) and B)
F) A) and C)

Correct Answer

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What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?


A) Campaign management system
B) Cross-selling
C) Up-selling
D) List generator

E) A) and B)
F) A) and C)

Correct Answer

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What is RFID?


A) A process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model.
B) Uses electronic tags and labels to identify objects wirelessly over short distances.
C) Unmanned aircraft that can fly autonomously, or without a human.
D) Focus on creating artificial intelligence devices that can move and react to sensory input.

E) C) and D)
F) B) and D)

Correct Answer

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Which of the following questions can logistics help a company answer?


A) What is the quickest way to deliver products to our customers?
B) What is the optimal way to place items in the warehouse for picking and packing?
C) What is the optimal path to an item in the warehouse?
D) All of the above

E) None of the above
F) B) and D)

Correct Answer

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What is a back order?


A) An unfilled customer order for a product that is out of stock.
B) The time it takes to manufacture a product and deliver it to the retailer.
C) The agreed upon time between the purchase of a product and the delivery of the product.
D) The frequency of inventory replacement.

E) B) and D)
F) C) and D)

Correct Answer

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Drones support materials management.

A) True
B) False

Correct Answer

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3D printing supports procurement.

A) True
B) False

Correct Answer

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What is McDonald's performing when it asks its customers if they would like to super-size their meals?


A) Campaign management
B) Cross-selling
C) Up-selling
D) Down-selling

E) B) and D)
F) None of the above

Correct Answer

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Which of the below represents the bullwhip effect?


A) Organizations know about employee events triggered downstream in the supply chain
B) Customers receive distorted product demand information regarding sales information
C) Distorted product-demand information ripples from one partner to the next throughout the supply chain
D) The ability to view all areas up and down the supply chain

E) A) and D)
F) All of the above

Correct Answer

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Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?


A) CRM
B) SCM
C) ERP
D) All of the above

E) A) and D)
F) B) and C)

Correct Answer

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What is a forward integration?


A) The integration of data from multiple sources, which provides a unified view of all data.
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes.
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes
D) The integration of a company's existing management information systems.

E) A) and B)
F) C) and D)

Correct Answer

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Robotics supports procurement.

A) True
B) False

Correct Answer

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