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Exam 2: Job Performance

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Question 21

Multiple Choice

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LeAnne is exhausted after another long day of answering the phones at the law firm of Boardman, Holloway, and Shriver. She says those three names several hundred times a day, followed by "How my direct your call?" This is an example of

A) adaptive task performance.
B) routine task performance.
C) citizenship behavior.
D) job performance.
E) knowledge work.

F) D) and E)
G) A) and D)

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Question 22

Multiple Choice

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________ is the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment.

A) Citizenship behavior
B) Task performance
C) Job performance
D) Knowledge work
E) Civic virtue

F) A) and B)
G) C) and D)

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Question 23

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Remaining composed and cool when faced with difficult circumstances or a highly demanding workload or schedule, and acting as a calming and settling influence to whom others can look for guidance, are all part of ________, one of the behaviors involved in adaptability.

Minor organizational counterproductive behaviors include

Felicia is an experienced lab technician, but at the moment she is not working in the lab. She is reviewing a list of activities associated with her job and rating them in terms of their importance. Most likely, Felicia is a

This morning, several people in the marketing department were called by someone at headquarters asking about their coworker Joanna's performance on the job. The man explained that he wanted to get each person's honest assessment of her strengths and weaknesses, and he assured them that they would remain anonymous. Most likely the company is applying the ________ approach to managing employee performance.

Due to financial difficulties, the management of Briteway Sav-N-Shop, a chain of retail stores, is planning to cut some of the office staff at its headquarters. Therefore, the chief operations officer instructs Daniel, the human resources director, to develop a system for evaluating workers in terms of their performance. The objective is to divide the workforce into three groups: the top producers, who should be retained at any cost; the lost causes, who will need to be cut; and the mid-level performers, whose jobs are relatively assured-at least for now. This method is known as

When job performance evaluation time rolls around, Michael always comes out ahead of his coworkers, but his success comes at a price. He has been known to give his supervisors negative (and sometimes unTrue) information about his coworkers, and when it looks as though someone else may be about to get a better job performance evaluation, bad things tend to happen to that person, such as lost paperwork and missed meetings due to deleted calendar appointments. In terms of organizational behavior and the principles of job performance evaluations, it is clear that

Patrick's father worked in a steel mill all his life, but Patrick, despite having great respect for his dad, never considered this career path. Instead, practically from the time he could walk, he has been taking apart computers and putting them back together, and today he designs computer hardware. The story of Patrick and his father is an illustration of a trend over the past few decades, which can best be described by saying that there has been a(n)

________ occurs when an employee is assaulted or endangered in such a way that physical and psychological injuries may occur

________ base(s) an employee's evaluations on whether the employee achieves specific performance goals.

Bradley may be only an entry-level fry cook at Danny Boy's, a fast-food restaurant, but he thinks and acts far beyond his pay grade. He continually offers the manager suggestions regarding how to improve efficiency in the kitchen, and more often than not, the manager adopts his ideas. Bradley was also the one who pointed out that the way they were disposing of used cooking grease presented an environmental hazard and a possible fire hazard. His behavior exemplifies

________ occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague.

________ describes voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Routine task performance can involve employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.

Kevin works for Outrageous Burger, a nationwide fast-food chain, but his job does not involve flipping patties or making fries. Instead, he is sitting before a computer screen in the company's corporate offices, writing something. "Place the two halves of the bun on the counter," one line reads, "then add enough shredded lettuce to cover the bottom bun to a depth of not more than 0.25 inches." In all likelihood, Kevin is writing a

One of the interpersonal citizenship behaviors is

Well-known responses to normal job demands that occur in a predictable way are a part of

Agnes is an inventor whose work has made people's lives better in a number of ways. As one commentator observed, "It's not just that her work is original-wearing shoes on your head is original-but it's also useful." Agnes's work is an example of

________ is the type of citizenship behavior that benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations.