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Exam 2: Job Performance

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Question 51

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Organizational citizenship behaviors benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it.

A) True
B) False

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Question 52

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Define task performance and explain its dimensions. Give examples.

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Student examples will vary but should de...

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Question 53

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Under management by objectives (MBO) , employees meet with their manager in order to

Employees' performance of routine task behaviors is becoming increasingly important as globalization, technological, advances, and knowledge-based work increase the pace of change in the workplace.

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Among the jobs that represent the bulk of the growth in the service industries is that of

Tamora has had a rough year. Thanks to a quick temper, she got into an altercation that landed her in jail, and she subsequently lost her job on an auto-parts assembly line. Now she is out of jail and trying to make a new start. The factory will take her back, but only as an unskilled laborer with a chance to work her way back to her old job. On the other hand, an Internet retailer needs customer service personnel, and in spite of her record with the law, they are willing to consider Tamora's application because she scored high on a battery of tests. Given the fact that both jobs offer about the same level of pay and benefits, the best option for Tamora is to

Interpersonal citizenship behavior is most important when people work in large groups.

Discuss the use of social networking for performance management.

A week ago, Manny wrecked a company car when another driver pulled out in front of him, and once he threw away about a hundred dollars' worth of perfectly good office supplies while clearing out an old storage cabinet. Yet his supervisors have not held either action against him. Why is this most likely the case?

Sometimes the best task performers engage in counterproductive behavior.

As the manager of the local Express Package Services, a retail shipping facility, DeAnna is evaluating the employees who work at the counter. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, and so forth. DeAnna is evaluating each of these employees in terms of their

Amanda and her team are about to begin performing a job analysis for the position of structural engineer at their firm. The very first thing they should do is

The MBO approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.

Gloria, Angelica, and Roberto all work for Dr. Elena at Brite & Beautiful Dentistry. One day, Gloria was in the small parking lot behind the office and noticed a sizeable pool of water near the building, even though it had not rained recently. She and the others began to monitor the situation, and soon determined that they had a leak somewhere in the drainage pipes, so Roberto called a plumber. The plumber came out the next day, and though he agreed with their assessment that they had a leaky pipe, he could not find the exact spot where the water was leaking. Given that the pipes lay under concrete, digging them out would involve a great deal of time and expense-not to mention noise and dust. Then Angelica had an idea: since Dr. Elena, like many dentists, kept a small amount of radioactive material on hand for making dental implants, they could release an extremely small portion through each of the sinks, toilets, and other drains in succession, then use a Geiger counter, which measures radioactivity, to locate the leak. Her coworkers scoffed, but Dr. Elena said it would be possible to release an amount of material too small to be harmful, but large enough to register on the Geiger counter. The plumber said it sounded like a good idea to him, and thanks to Angelica, within a little more than an hour's time, he had located the leak and was able to fix it with a minimum of trouble. In arriving at this solution, Angelica demonstrated one of the behaviors involved in adaptability, namely

Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as

Donnell is a computer programmer whose job performance rating notes the fact that he often goes out to the parking lot and sits in his car during lunch hour. He is otherwise sociable and never late coming back from lunch; therefore, this is not an appropriate item to include on his job performance rating because it

Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.

The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as

Minor interpersonal counterproductive behaviors include