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An organization can build an obligation-based sense of commitment by becoming a charitable organization. Explain.

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Charitable efforts have several potentia...

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________ merely exert the minimum level of effort needed to keep their jobs.


A) Apathetics
B) Citizens
C) Dogs
D) Stars
E) Lone wolves

F) All of the above
G) A) and E)

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Thurston's friend Bao is thinking of applying for a job at Thurston's company. Thurston tells Bao it's a great place to work, but secretly Thurston dislikes his boss and is hoping he will retire soon. Thurston is demonstrating


A) apathy.
B) neglect.
C) loyalty.
D) passivity.
E) withdrawal.

F) None of the above
G) A) and C)

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Which model of withdrawal argues that the various withdrawal behaviors are positively correlated-for example, the tendency to daydream or socialize leads to the tendency to come in late or take long breaks, which leads to the tendency to be absent or quit?


A) independent forms
B) compensatory forms
C) progression
D) normative
E) nominal

F) A) and E)
G) C) and D)

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Normative commitment from employees can result from all of these except


A) the personal work principles of employees.
B) organizational socialization.
C) the creation of a feeling that the employee is in the organization's debt.
D) an increase in the organization's charitable activities.
E) implementation of a matrix structure in the organization.

F) A) and E)
G) C) and D)

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________ is an intentional desire on the part of employees to appear like they are working, even when they are not performing work tasks.


A) Looking busy
B) Moonlighting
C) Daydreaming
D) Socializing
E) Cyberloafing

F) A) and B)
G) B) and D)

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Psychological contracts reflect employees' beliefs about what they owe the organization and what the organization owes them.

A) True
B) False

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Describe the different forms of physical withdrawal.

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Physical withdrawal consists of actions ...

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Describe the four types of employees using the combination of two variables: organizational commitment and task performance.

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The four types of employees that can be ...

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Employees falling under the category of "lone wolves" tend to respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.

A) True
B) False

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Perry was recently hired to join the marketing team at Axon International. He will be starting at the company in two weeks. Perry has the reputation of being an expert in ad campaigns and catching the attention of the target audience. However, he also has the reputation of not getting along with anyone. He does not care much about where or for whom he works and is primarily motivated to achieve goals for himself and beat his own records. Perry can be described as a(n)


A) star.
B) lone wolf.
C) citizen.
D) apathetic.
E) dog.

F) A) and B)
G) B) and D)

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Employees in the category of apathetics demonstrate passive, destructive behavior. They exert the minimum level of effort required to keep their jobs.

A) True
B) False

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Which of the following terms refers to a passive, destructive response in which interest and effort in the job decline?


A) exit
B) loyalty
C) voice
D) ignorance
E) neglect

F) A) and D)
G) D) and E)

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________ commitment is defined as a desire to remain a member of an organization because of an awareness of the costs associated with leaving it.


A) Continuance
B) Affective
C) Associative
D) Normative
E) Situational

F) B) and D)
G) B) and E)

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Chloe loves her job, admires her boss, and believes in the goals and vision of the company she works for. She cannot imagine looking for or finding a better job. Chloe most likely is demonstrating


A) a high level of organizational commitment.
B) a normative level of organizational commitment.
C) high job performance.
D) low job performance.
E) withdrawal behaviors.

F) B) and D)
G) A) and D)

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Survivor syndrome refers to the anger, depression, fear, distrust, and guilt of the employees who remain after an organization downsizes.

A) True
B) False

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Sanjita is rather quiet at her workplace. Her only friend at work, Marisol, quit the company a month ago. The ________ model suggests that Sanjita is more likely to quit her job because Marisol is no longer working in the same organization.


A) social identity
B) continuance
C) progression
D) embedded
E) social influence

F) B) and D)
G) C) and D)

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________ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company.


A) Stars
B) Citizens
C) Dogs
D) Apathetics
E) Lone wolves

F) C) and E)
G) A) and C)

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The ________ model suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave.


A) social influence
B) affective
C) continuance
D) decay
E) social identity

F) B) and E)
G) A) and B)

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Maddie has been working as the creative head at Juno Designs for the past 25 years. Although she likes her job, she has begun to feel like she is in a creative slump and has been considering leaving to start her own company. Maddie will be eligible for retirement in five years. After discussing it with her husband, she decides that leaving now would be a mistake. After she retires, she will reconsider the idea of starting her own company. This is an example of ________ commitment.


A) continuance
B) affective
C) ethical
D) normative
E) associative

F) C) and E)
G) None of the above

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