Question 1

Emotions can be categorized into

Accepted Answer

A)   structured and unstructured.
B)   cognition and affect.
C)   schemas and rules.
D)   positive and negative.
E)   semi-structured and unstructured.F) C) and D)
G) All of the above

Question 2

Lethabo is the marketing manager at BlueSky Concepts, an management consulting firm. His calendar is filled with meetings with heads of the companies, interviewing new employees, giving interviews to business magazines, attending presentations and seminars in different countries, and the like. Lethabo feels that every workday he has something different to do, and he is rarely bored with his job. According to the job characteristics theory, which of the following is True about Jon's job?

Accepted Answer

A)   It has high moral significance.
B)   It has low autonomy.
C)   It has low labor equity.
D)   It has high variety.
E)   It has high identity.F) B) and C)
G) B) and E) D

Question 3

Although Ella works as a waitress in a supper club, she wants to eventually open her own restaurant that combines traditional supper club dishes with more innovative cuisine. According to job characteristics theory, Ella has a high degree of

Accepted Answer

A)   the need for power.
B)   altruism.
C)   agreeableness.
D)   growth need strength.
E)   status.F) B) and D)
G) C) and D)

Question 4

According to job characteristics theory, which of the following responsibilities can be described as part of an autonomous job?

Accepted Answer

A)   having a strict schedule
B)   using your own procedures
C)   using methods proscribed by your manager
D)   following the instruction manual word for word
E)   adhering to the way things have always been doneF) A) and D)
G) A) and E)

Question 5

Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

Accepted Answer

A) True 
 B)False

Question 6

When your job provides ________, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

Accepted Answer

A)   feedback
B)   autonomy
C)   variety
D)   significance
E)   identityF) C) and E)
G) A) and D)

Question 7

Which of the following scenarios demonstrates the core job characteristic of variety?

Accepted Answer

A)   Dmitri has to constantly perform before an audience that lets him know how he is doing.
B)   Anastasia has to spend most of her time out of the office, during which she supervises herself.
C)   Mariya has to formulate policies that affect thousands of her constituents.
D)   Ivan has to track a project all the way from conception to implementation.
E)   Maxim has to answer the phone, provides tours, write reports, and make appointments.F) A) and B)
G) All of the above E

Question 8

Employees are engaged in ________ when they shape, mold, and redefine their jobs in a proactive way.

Accepted Answer

A)   job crafting
B)   job enrichment
C)   job enlargement
D)   perception testing
E)   satisfaction remodelingF) A) and D)
G) A) and C)

Question 9

Which of the following examples of work involves the core job characteristic of identity?

Accepted Answer

A)   Min-jun took two years to write a novel, from starting the first draft to getting it published.
B)   Malik works as a jack-of-all trades, which includes carpentry, plumbing, and yard work.
C)   Harry spends most his day driving from place to place, trying to sell appliances.
D)   Joan works as a therapist rehabilitating accident victims so they can walk again.
E)   Diego requires little supervision for his office work because it involves standardized forms.F) B) and E)
G) A) and B)

Question 10

Workplace surveys suggest that satisfied employees are becoming

Accepted Answer

A)   more uncommon.
B)   more widespread.
C)   less expensive.
D)   less productive.
E)   more complacent.F) A) and D)
G) B) and C)

Question 11

________ can provide a "snapshot" of how satisfied the workforce is and, if repeated over time, reveal trends in satisfaction levels.

Accepted Answer

A)   Focus groups
B)   Structured interviews
C)   Attitude surveys
D)   Focus groups followed by interviews
E)   Unstructured interviewsF) A) and C)
G) All of the above

Question 12

You want a job that is creative and pays well, but you are also concerned with the work environment. Based on the concept of supervision satisfaction, which of the following jobs would you most likely take?

Accepted Answer

A)   The supervisor provides regular pay raises and seems unlikable.
B)   The supervisor provides little technical support and seems like a nice person.
C)   The supervisor allows several sick days and seems surly.
D)   The supervisor encourages innovative ideas and has a friendly attitude.
E)   The supervisor seems open to new ideas and has a cold personality.F) B) and E)
G) D) and E)

Question 13

Yusuf is a pediatrician who is passionate about helping children with difficult medical conditions. He also volunteers at a free clinic during the weekend. Judging from this, which of the following work value categories would be important for him?

Accepted Answer

A)   status
B)   environment
C)   pay
D)   altruism
E)   supervisionF) C) and D)
G) A) and C)

Question 14

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his or her job supplies the things that he or she values?

Accepted Answer

A)   Maslow's theory
B)   job characteristics theory
C)   value-percept theory
D)   job withdrawal theory
E)   emotional contagion theoryF) A) and B)
G) A) and E)

Question 15

Manuela, a writer of advertising copy, has been an overachiever throughout her career. She enjoys the intellectual stimulation she has at work. She feels her work allows her to use her creativity and artistic skills to their full potential. Which of the following work value categories is important to Manuela?

Accepted Answer

A)   status
B)   work itself
C)   coworkers
D)   altruism
E)   supervisionF) A) and B)
G) B) and E)

Question 16

Leo is making a presentation on the affective events theory to his management team. Which of the following examples should he use as a demonstration?

Accepted Answer

A)   Although Alikahn dealt with a difficult patron, his overall sense of well-being persisted.
B)   After received a critical email from his boss, Miras simmered with anger for the rest of the day.
C)   After Isabella talked to her friend, she continued to work intensely on her assignment.
D)   Although Eileen received a compliment from her boss, her vague unease about the project continued.
E)   Although Dylan did not contribute to the meeting, he still liked working for his employer.F) B) and D)
G) A) and D) B

Question 17

The value-percept theory utilizes three critical psychological states to measure job satisfaction.

Accepted Answer

A) True 
 B)False

Question 18

Having prestige, power over others, and fame are examples of work values related to

Accepted Answer

A)   altruism.
B)   pay.
C)   status.
D)   promotion.
E)   supervision.F) B) and C)
G) B) and D)

Question 19

Over the course of a week, various coworkers confide in you about their states of feeling. Which of the following scenarios are you most likely to characterize as a mood?

Accepted Answer

A)   After his team lost an account, Leon felt out-of-sorts at work for the entire afternoon.
B)   Although she doesn't know why, Martina felt intense anger at Maria during the meeting.
C)   For some unknown reason, Vasil felt vaguely irritable at work for days.
D)   After learning that she won a sweepstakes, Chloe felt overjoyed during a long, boring meeting.
E)   Because she worked long hours, Audrey felt giddy and found everything funny.F) C) and D)
G) A) and C)

Question 20

According to the value-percept theory, in which of the following scenarios would the employee be the most dissatisfied?

Accepted Answer

A)   Levente wants to work with people, so he took a job with a boat tour company. He didn't realize most of his hours would be spent alone doing paperwork.
B)   Laura wants to focus on scientific research. In her job for Lako Chemical, about half of her time involves research and the rest involves meetings.
C)   Sofia wants to work with numbers. As an accountant, she works with numbers for the majority of her time in the office.
D)   Lorenzo likes physical activity and taking risks. His job in a circus involves both of these elements, but he also spends time cleaning animal cages.
E)   Rokas likes helping people who are less fortunate, so he took a job as a social worker. Although he spends hours helping the poor, he dislikes his hour-long commute.F) C) and D)
G) A) and B)

Exam 4: Job Satisfaction

Emotions can be categorized into

Correct Answer
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D

Although Ella works as a waitress in a supper club, she wants to eventually open her own restaurant that combines traditional supper club dishes with more innovative cuisine. According to job characteristics theory, Ella has a high degree of

Correct Answer
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According to job characteristics theory, which of the following responsibilities can be described as part of an autonomous job?

Correct Answer
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Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

Correct Answer
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When your job provides ________, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

Correct Answer
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Which of the following scenarios demonstrates the core job characteristic of variety?

Correct Answer
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E

Employees are engaged in ________ when they shape, mold, and redefine their jobs in a proactive way.

Correct Answer
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Which of the following examples of work involves the core job characteristic of identity?

Correct Answer
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Workplace surveys suggest that satisfied employees are becoming

Correct Answer
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________ can provide a "snapshot" of how satisfied the workforce is and, if repeated over time, reveal trends in satisfaction levels.

Correct Answer
verified

You want a job that is creative and pays well, but you are also concerned with the work environment. Based on the concept of supervision satisfaction, which of the following jobs would you most likely take?

Correct Answer
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Yusuf is a pediatrician who is passionate about helping children with difficult medical conditions. He also volunteers at a free clinic during the weekend. Judging from this, which of the following work value categories would be important for him?

Correct Answer
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Which of the following theories argues that job satisfaction depends on whether an employee perceives that his or her job supplies the things that he or she values?

Correct Answer
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Correct Answer
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Leo is making a presentation on the affective events theory to his management team. Which of the following examples should he use as a demonstration?

Correct Answer
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B

The value-percept theory utilizes three critical psychological states to measure job satisfaction.

Correct Answer
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Having prestige, power over others, and fame are examples of work values related to

Correct Answer
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Over the course of a week, various coworkers confide in you about their states of feeling. Which of the following scenarios are you most likely to characterize as a mood?

Correct Answer
verified

According to the value-percept theory, in which of the following scenarios would the employee be the most dissatisfied?

Correct Answer
verified

Exam 4: Job Satisfaction

Emotions can be categorized into

Correct AnswerverifiedShow Answer

Correct AnswerverifiedD

Although Ella works as a waitress in a supper club, she wants to eventually open her own restaurant that combines traditional supper club dishes with more innovative cuisine. According to job characteristics theory, Ella has a high degree of

Correct AnswerverifiedShow Answer

According to job characteristics theory, which of the following responsibilities can be described as part of an autonomous job?

Correct AnswerverifiedShow Answer

Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

Correct AnswerverifiedShow Answer

When your job provides ________, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

Correct AnswerverifiedShow Answer

Which of the following scenarios demonstrates the core job characteristic of variety?

Correct AnswerverifiedE

Employees are engaged in ________ when they shape, mold, and redefine their jobs in a proactive way.

Correct AnswerverifiedShow Answer

Which of the following examples of work involves the core job characteristic of identity?

Correct AnswerverifiedShow Answer

Workplace surveys suggest that satisfied employees are becoming

Correct AnswerverifiedShow Answer

________ can provide a "snapshot" of how satisfied the workforce is and, if repeated over time, reveal trends in satisfaction levels.

Correct AnswerverifiedShow Answer

You want a job that is creative and pays well, but you are also concerned with the work environment. Based on the concept of supervision satisfaction, which of the following jobs would you most likely take?

Correct AnswerverifiedShow Answer

Yusuf is a pediatrician who is passionate about helping children with difficult medical conditions. He also volunteers at a free clinic during the weekend. Judging from this, which of the following work value categories would be important for him?

Correct AnswerverifiedShow Answer

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his or her job supplies the things that he or she values?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Leo is making a presentation on the affective events theory to his management team. Which of the following examples should he use as a demonstration?

Correct AnswerverifiedB

The value-percept theory utilizes three critical psychological states to measure job satisfaction.

Correct AnswerverifiedShow Answer

Having prestige, power over others, and fame are examples of work values related to

Correct AnswerverifiedShow Answer

Over the course of a week, various coworkers confide in you about their states of feeling. Which of the following scenarios are you most likely to characterize as a mood?

Correct AnswerverifiedShow Answer

According to the value-percept theory, in which of the following scenarios would the employee be the most dissatisfied?

Correct AnswerverifiedShow Answer

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D

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E

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B

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