Question 1

Research shows that job satisfaction has ________ correlation with normative commitment.

Accepted Answer

A)   moderate weak
B)   moderate
C)   strong positive
D)   weak positive
E)   weak negativeF) A) and B)
G) None of the above

Question 2

Violeta has been feeling grouchy at her coworkers for weeks, but she doesn't know exactly why she has this feeling. What type of mood is she experiencing?

Accepted Answer

A)   engaged
B)   pleasant
C)   deactivated
D)   unpleasant
E)   intenseF) B) and E)
G) C) and D)

Question 3

Akari accepted a position with Innovate Electronics because she knows the company is highly regarded. Which of the following work value categories does Akari's choice relate to?

Accepted Answer

A)   supervision
B)   coworkers
C)   pay
D)   promotions
E)   statusF) B) and E)
G) A) and D)

Question 4

The ________ assesses satisfaction with pay, promotion, supervision, and coworkers, as well as satisfaction with the work itself.

Accepted Answer

A)   Employee Motivation Index
B)   Job Descriptive Index
C)   Job Satisfaction Index
D)   Employee Characteristics Index
E)   Employee Satisfaction IndexF) C) and D)
G) B) and E)

Question 5

Pratique Solutions offers jobs that require creativity and hires people who are enthusiastic and friendly. Their pay scale meets the industry norm but does not exceed it, and managers tend to stay at the same job level for a long time. In which of the following areas would Pratique Solutions score low on in a JDI survey?

Accepted Answer

A)   pay satisfaction and promotion satisfaction
B)   pay satisfaction and work itself satisfaction
C)   promotion satisfaction and coworker satisfaction
D)   work itself satisfaction and coworker satisfaction
E)   work itself satisfaction and supervisor satisfactionF) B) and E)
G) A) and B)

Question 6

Values are defined as

Accepted Answer

A)   those things that people consciously or subconsciously want to seek or attain.
B)   pleasurable emotional states resulting from the appraisal of one's job or job experiences.
C)   a set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group.
D)   processes that elicit, control, and sustain certain behaviors.
E)   the particular combination of emotional, attitudinal, and behavioral response patterns of an individual.F) A) and D)
G) A) and C)

Question 7

According to the job characteristics theory, the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is known as

Accepted Answer

A)   feedback.
B)   significance.
C)   meaningfulness of work.
D)   autonomy.
E)   identity.F) A) and B)
G) C) and E)

Question 8

Saki, Jake, and Tamar have different ideas about what makes a job satisfying. They all work for a nonprofit relief agency and travel to areas where disasters have occurred to render assistance to victims. The pay is not high, and there can be extreme health risks because contagious diseases often break out in disaster zones due to the resulting poor sanitation. Their coworkers are friendly, intelligent, and generally nice. Saki feels strongly that she wants to be able to make a difference and help people when they are in trouble. Jake worries deeply about expenses. He has a large load of student debt to pay off, and his wife is expecting their second child. Tamar tolerates teamwork but isn't thrilled by it, and she also has mild anxiety about germs. Which of the following statements is most likely True?

Accepted Answer

A)   Saki has the highest level of job satisfaction.
B)   They all have essentially equal levels of job satisfaction.
C)   None of them are likely to have high job satisfaction.
D)   Jake has the highest job satisfaction.
E)   Tamar has the lowest job satisfaction.F) A) and C)
G) All of the above

Question 9

Karabo works at United Causes International. Her job requires her to spend eight hours a day entering donor information on Excel spreadsheets. Karabo's job is characterized by

Accepted Answer

A)   high autonomy.
B)   high variety.
C)   high identity.
D)   high significance.
E)   low variety.F) C) and D)
G) A) and D)

Question 10

Service jobs are high in emotional labor.

Accepted Answer

A) True 
 B)False

Question 11

Sean is a gas station employee whose job consists of checking out customers who don't pay at the pump. Which of the following statements is True about Sean's job?

Accepted Answer

A)   It has high moral significance.
B)   It has low variety.
C)   It has low stability.
D)   It has high utilization of ability.
E)   It has high identity.F) C) and D)
G) A) and D)

Question 12

Job satisfaction has a ________ correlation with counterproductive behavior.

Accepted Answer

A)   moderate negative
B)   strong negative
C)   moderate positive
D)   weak positive
E)   strong positiveF) A) and D)
G) A) and E)

Question 13

Which of the following examples shows feedback obtained directly from the job?

Accepted Answer

A)   As a scientist, Zoran receives monthly feedback from his manager about his research.
B)   As a business executive, Ignas receives feedback from his supervisor twice a year.
C)   As a politician, Gabila constantly receives feedback from her constituents through email and phone calls.
D)   As a factory worker, Robert receives feedback from the factory owner via his floor boss at regular intervals.
E)   As a teacher, Lucinda receives feedback from the principal after each semester.F) None of the above
G) B) and D)

Question 14

The moderate to strong positive correlations between the five core job characteristics and job satisfaction indicate all employees want more variety and more autonomous and significant jobs.

Accepted Answer

A) True 
 B)False

Question 15

The results of surveys of common work values can be broken down into several general categories. Those general categories include which of the following sets of items?

Accepted Answer

A)   promotions, altruism, and status
B)   equity and equality
C)   meaningfulness of work, responsibility for outcomes, and knowledge of results
D)   identity, autonomy, and feedback
E)   joy, pride, hope, and compassionF) B) and C)
G) A) and E)

Question 16

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

Accepted Answer

A) True 
 B)False

Question 17

Saki, Jake, and Tamar have different ideas about what makes a job satisfying. They all work for a nonprofit relief agency and travel to areas where disasters have occurred to render assistance to victims. The pay is not high, and there can be extreme health risks because contagious diseases often break out in disaster zones due to the resulting poor sanitation. Their coworkers are friendly, intelligent, and generally nice. Saki feels strongly that she wants to be able to make a difference and help people when they are in trouble. Jake worries deeply about expenses. He has a large load of student debt to pay off, and his wife is expecting their second child. Tamar tolerates teamwork but isn't thrilled by it, and she also has mild anxiety about germs. Which of the following statements is most likely True?

Accepted Answer

A)   Jake most likely has the lowest job satisfaction.
B)   Saki most likely has the lowest job satisfaction.
C)   Jake most likely has the highest job satisfaction.
D)   Tamar most likely has the highest job satisfaction.
E)   Tamar most likely has the lowest job satisfaction.F) A) and D)
G) D) and E)

Question 18

According to research, of the five facets of value-percept theory, which two facets have moderately strong influences on overall job satisfaction?

Accepted Answer

A)   pay satisfaction and promotion satisfaction
B)   promotion satisfaction and coworker satisfaction
C)   supervision satisfaction and altruism
D)   coworker satisfaction and supervision satisfaction
E)   satisfaction with the work itself and promotion satisfactionF) None of the above
G) A) and B)

Question 19

When the duties and responsibilities associated with a job are expanded by the employer to provide more variety, identity, and autonomy, it is termed as

Accepted Answer

A)   vertical integration.
B)   job enrichment.
C)   onboarding.
D)   job coaching.
E)   job crafting.F) B) and D)
G) B) and C)

Question 20

The developers of the Job Descriptive Index (JDI) survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Accepted Answer

A) True 
 B)False

Exam 4: Job Satisfaction

Correct Answer
verified

When the duties and responsibilities associated with a job are expanded by the employer to provide more variety, identity, and autonomy, it is termed as

Correct Answer
verified

Job satisfaction has a ________ correlation with counterproductive behavior.

Correct Answer
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Violeta has been feeling grouchy at her coworkers for weeks, but she doesn't know exactly why she has this feeling. What type of mood is she experiencing?

Correct Answer
verified

The moderate to strong positive correlations between the five core job characteristics and job satisfaction indicate all employees want more variety and more autonomous and significant jobs.

Correct Answer
verified

Correct Answer
verified

Which of the following examples shows feedback obtained directly from the job?

Correct Answer
verified

According to research, of the five facets of value-percept theory, which two facets have moderately strong influences on overall job satisfaction?

Correct Answer
verified

According to the job characteristics theory, the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is known as

Correct Answer
verified

The ________ assesses satisfaction with pay, promotion, supervision, and coworkers, as well as satisfaction with the work itself.

Correct Answer
verified

The developers of the Job Descriptive Index (JDI) survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Correct Answer
verified

Sean is a gas station employee whose job consists of checking out customers who don't pay at the pump. Which of the following statements is True about Sean's job?

Correct Answer
verified

The results of surveys of common work values can be broken down into several general categories. Those general categories include which of the following sets of items?

Correct Answer
verified

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

Correct Answer
verified

Akari accepted a position with Innovate Electronics because she knows the company is highly regarded. Which of the following work value categories does Akari's choice relate to?

Correct Answer
verified

Karabo works at United Causes International. Her job requires her to spend eight hours a day entering donor information on Excel spreadsheets. Karabo's job is characterized by

Correct Answer
verified

Service jobs are high in emotional labor.

Correct Answer
verified

Research shows that job satisfaction has ________ correlation with normative commitment.

Correct Answer
verified

Values are defined as

Correct Answer
verified

Correct Answer
verified

Exam 4: Job Satisfaction

Correct AnswerverifiedShow Answer

When the duties and responsibilities associated with a job are expanded by the employer to provide more variety, identity, and autonomy, it is termed as

Correct AnswerverifiedShow Answer

Job satisfaction has a ________ correlation with counterproductive behavior.

Correct AnswerverifiedShow Answer

Violeta has been feeling grouchy at her coworkers for weeks, but she doesn't know exactly why she has this feeling. What type of mood is she experiencing?

Correct AnswerverifiedShow Answer

The moderate to strong positive correlations between the five core job characteristics and job satisfaction indicate all employees want more variety and more autonomous and significant jobs.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following examples shows feedback obtained directly from the job?

Correct AnswerverifiedShow Answer

According to research, of the five facets of value-percept theory, which two facets have moderately strong influences on overall job satisfaction?

Correct AnswerverifiedShow Answer

According to the job characteristics theory, the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is known as

Correct AnswerverifiedShow Answer

The ________ assesses satisfaction with pay, promotion, supervision, and coworkers, as well as satisfaction with the work itself.

Correct AnswerverifiedShow Answer

The developers of the Job Descriptive Index (JDI) survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.

Correct AnswerverifiedShow Answer

Sean is a gas station employee whose job consists of checking out customers who don't pay at the pump. Which of the following statements is True about Sean's job?

Correct AnswerverifiedShow Answer

The results of surveys of common work values can be broken down into several general categories. Those general categories include which of the following sets of items?

Correct AnswerverifiedShow Answer

Some employees do not want frequent promotions because promotions bring more responsibility and increased work hours.

Correct AnswerverifiedShow Answer

Akari accepted a position with Innovate Electronics because she knows the company is highly regarded. Which of the following work value categories does Akari's choice relate to?

Correct AnswerverifiedShow Answer

Karabo works at United Causes International. Her job requires her to spend eight hours a day entering donor information on Excel spreadsheets. Karabo's job is characterized by

Correct AnswerverifiedShow Answer

Service jobs are high in emotional labor.

Correct AnswerverifiedShow Answer

Research shows that job satisfaction has ________ correlation with normative commitment.

Correct AnswerverifiedShow Answer

Values are defined as

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

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