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Exam 5: Stress

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Question 1

Multiple Choice

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________ are stressful demands that are perceived as hindering progress toward personal accomplishments or goal attainment.

A) Role stressors
B) Time pressures
C) Psychological stressors
D) Hindrance stressors
E) Work complexities

F) A) and B)
G) None of the above

Correct Answer

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Question 2

Multiple Choice

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________ refers to the nature of the obligations that a person has toward others.

A) Job capability
B) Time pressure
C) Work complexity
D) Role conflict
E) Work responsibility

F) A) and D)
G) A) and E)

Correct Answer

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E

Question 3

True/False

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Work-family conflict is an example of work hindrance stressor.

Challenge stressors have a weak positive relationship with job performance.

Akono is an associate with Wealth Management Partners in Texas. Among various other work commitments, Akono has to compile the annual financial statement for Broadband Express, an important client. It is a job with heavy workload and a short turnaround deadline. Anaya, Akono's colleague, observed this stressful situation and volunteered to assist Akono in meeting the deadline. The support received by Akono can be best described as ________ support.

George is a stockbroker in a leading brokerage firm. Recently, he has been assigned several additional tasks. He begins to consume alcohol to cope with the increasing workload. George also becomes demanding and overly critical of his coworkers and his family. In this example, George is exhibiting ________ strain.

Hindrance stressors have a ________ effect on job performance.

Challenge stressors have a moderate negative relationship with organizational commitment.

Which of the following is a nonwork hindrance stressor?

________ occurs as people evaluate the significance and the meaning of the stressors they are confronting.

Alisha and Carolina work at the Flash-Frozen Vegetables factory. The company is short-staffed, and the employees are finding it difficult to meet the daily production requirements. Both Alisha and Carolina are facing time pressures in their respective departments. Alisha decides to work longer hours to meet the deadline, whereas Carolina tries to distance herself from her problems at work by thinking about the positive things in her life. Which of these coping strategies is Carolina utilizing?

The process by which managers evaluate the nature of the jobs in their organization to determine if high stress levels are an issue is known as a(n)

Distinguish between a stressor and a strain, and give one example of each.

The particular demands that cause people to experience stress are called strains.

Which if the following is an example of instrumental support?

Mohammed, who managed an IT department at the corporate headquarters of the retail clothing chain Real Cheap Shirts, noticed one of his best technicians, Mia, was often coming in late, and when she was on time, she was distracted and harried. She occasionally ran diagnostic tests on the wrong systems or lost focus when presenting her weekly recap reports to the team. Mohammed asked if something was going on, and Mia admitted that her grandfather, whom she lived with, was showing signs of dementia, and she was trying her best to care for him alone, but it was hard to do that and commit 100 percent to her work duties. Mohammed proposed to alter Mia's work requirements such that she could work whatever hours she wanted to, including some telecommuting from home, as long as she completed her assigned tasks by the end of each week. Mia smiled when she heard this and was grateful that her boss was so understanding. In allowing Mia to have altered work hours, Mohammed was utilizing

Attempts to reduce stressors in the workplace are most beneficial when focused on ________ stressors.

Indira manages a team of people in the accounting department at Financial Partners, LLP. The company has been in buyout talks with a large competitor for the past few months. As the merger deal nears completion, Indira started noticing a change in her team's conduct. One of the collection agents, Malcolm, is taking longer lunches and often returns reeking of alcohol. She observed Akobo, the accounts receivable supervisor, uncharacteristically lashing out at vendors on the phone. Her own assistant, Marjorie, started nervously tapping her feet and pulling at her hair during meetings. Indira is worried about her team and their well-being. According to the protocols of assessment, which of the following actions will help Indira best understanding her team's issues?

Exercise programs are particularly successful because they reduce the types of stressors that employees encounter.

Which of the following situations demonstrates the connection between hindrance stressors and organizational commitment?