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Blake is determined to finish a building project for Mr. Hicks before the deadline. Blake is certain that if he successfully performs this building project, Mr. Hicks will hire him as a permanent builder for his expanding condominium business. Blake's belief demonstrates


A) instrumentality.
B) self-efficacy.
C) complexity.
D) expectancy.
E) valence.

F) C) and D)
G) A) and B)

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Which of these refers to the learning plans and problem-solving approaches used to achieve successful performance?


A) expectancies
B) emotional cues
C) vicarious experiences
D) valences
E) task strategies

F) B) and E)
G) A) and D)

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Jerri and Janelle work at Logistics of Love, a nonprofit designer of homeless shelters. Last month, Janelle, newly hired on a temporary designing assignment, was asked by her supervisor to oversee the company's social media presence. Being new to using social media in a professional context, Janelle is considering her efficacy. She talks to Jerri and other individuals who have been creating professional social media content for several years. Jerri takes pride in her work-related social media posts and always approaches company-based social media with total enthusiasm. Jerri tells Janelle that she believes exerting a high level of effort will result in a successful performance in representing the company on social media. Which of the following best describes Jerri's belief about exerting a high level of effort?


A) equity
B) valence
C) expectancy
D) instrumentality
E) emotional cues

F) C) and D)
G) C) and E)

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Loralie feels guilty. She spends much of her day goofing around and never gets caught, but if Lillianne, who works at the next desk, replies to her or says anything, the boss seems to magically show up, and Lillianne gets reprimanded for wasting time. Which of the following would be the most productive way for Loralie to get rid of her guilt?


A) purposely get caught goofing off the next time the boss is near
B) file harassment charges against the boss on Lillianne's behalf
C) ignore Lillianne and pretend she does not work next to her
D) stop goofing off and remain as focused as Lillianne
E) teach Lillianne to goof off without getting caught

F) C) and E)
G) B) and C)

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Maitlyn has discovered that almost all of her co-workers are just there to collect a paycheck, and few of them feel as though they are motivated intrinsically. Maitlyn feels she should bring this to the attention of upper management so they can make some changes. Define psychological empowerment, and using Maitlyn's situation, identify the four concepts that can make work tasks intrinsically motivating, and explain each concept.

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Student answers will vary but should dem...

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Flint has been assigned the task of reconfiguring all the digital projectors in his office building. He knows Ellie had to do this two years ago, and he remembers that she was crying in frustration and almost resigned because of complications and a lack of cooperation that hindered her ability to do the job properly. This is an example of Flint taking ________ into account.


A) emotional cues
B) instrumentality
C) verbal persuasion
D) vicarious experiences
E) past accomplishments

F) A) and D)
G) B) and E)

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Rocco has been asked to set some effective goals for the workers in his sales department. Rocco wants to get the best performance out of his team that he can, because he is being evaluated on how well they do. How should Rocco go about determining the goals for his team?


A) allow the team to have autonomy and ownership by letting them set their own goals
B) set the goals beyond what people can actually do, so they go above and beyond in trying
C) keep the goals very broad and general, allowing them to evolve as market conditions fluctuate
D) make the goals very specific, stating exactly how many sales he wants and when he wants them
E) show his faith in the team by asking them to do their very best, because that's all he can ask of them

F) A) and D)
G) C) and E)

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Ernest has a high paying, low-stress job as a buyer at a warehouse facility. Most people are envious of Ernest, but he is not happy. Ernest would rather work in a park or forest where he could help the environment and preserve nature, because that is more important to him than his high salary. Ernest's longing to work with nature is a ________ need.


A) control
B) self-regard
C) relatedness
D) responsibility
E) self-actualization

F) A) and C)
G) B) and E)

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Noticing her reduced performance at work, Sabrina enrolled herself for training sessions offered by the company and saw her productivity improve. This helped restore her balance of comparison ratios. Prior to enrolling in the training session, Sabrina was most likely experiencing


A) overreward inequity.
B) self-efficacy.
C) cognitive distortion.
D) expectancy.
E) underreward inequity.

F) B) and E)
G) A) and C)

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Identify and explain the mathematical formula for expectancy theory. Construct an example from your own life to illustrate this theory.

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Student answers and examples will vary b...

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Extrinsic theory acknowledges that motivation depends not only on a person's beliefs and circumstances, but also on what happens to other people.

A) True
B) False

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Effective job performance is most often a function of


A) motivation and emotions.
B) emotions and ability.
C) ability and expectations.
D) motivation and ability.
E) expectations and emotions.

F) A) and E)
G) A) and C)

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________ is the cognitive groupings or clusters of outcomes that are viewed as having critical psychological or physiological consequences.


A) Instrumentality
B) Valence
C) Equity
D) Expectancy
E) Needs

F) All of the above
G) B) and C)

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Freddie needs to set goals for his team of real estate agents. Freddie wants the goals to improve task performance for his team. Use Freddie's situation to identify and explain the factors that alter the effects of goal setting on task performance.

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Which of the following is an example of what equity theory refers to as an external comparison?


A) Ashley is guilty because she found out she will be beating out her best friend, Morgan, for a promotion.
B) Bailey is angry because she finds out that dental hygienists in other offices earn more than she does.
C) Emmi thinks the other two receptionists in her office get longer lunches than she does.
D) Syd often calls other dentists to ask where to get supplies for the best price.
E) Marci feels like she is probably the least skilled player in the city orchestra.

F) C) and D)
G) A) and E)

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The ________ is the person who seems to provide an intuitive frame of reference for judging equity.


A) equity resolver
B) comparison other
C) cognitive distortion creator
D) goals monitor
E) outcome evaluator

F) C) and E)
G) A) and B)

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Loren wants to implement a new compensation plan in his growing pre-fabricated housing business. He has been using profit-sharing, but he did not see the productivity gains he was hoping for. Identify and explain individual-, unit-, and organization-focused compensation plan elements, and explain which method might be a good choice for Loren to use.

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Libby is a mid-level supervisor in a university administrative office. Some of the employees feel the office lacks True equity. Libby has to do employee evaluations soon. What action should Libby take to reduce the feelings of inequity associated with her office?


A) give every employee exactly the same evaluation score
B) make employee evaluate their peers anonymously through a random drawing
C) give employees honest evaluation scores based on their performance, good or bad
D) avoid giving any really low evaluation scores to employees who have complained
E) avoid giving any really high evaluation scores to employees who are seen as favorites

F) B) and E)
G) None of the above

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Task complexity can show


A) a way that successful performance will result in some outcome.
B) a kind of self-confidence or a task-specific version of self-esteem.
C) the degree to which a person accepts a goal and is determined to try to reach it.
D) learning plans and problem-solving approaches used to achieve successful performance.
E) how complex the information and actions involved in a task are and how much the task changes.

F) A) and D)
G) A) and C)

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________ is the energy rooted in the belief that work tasks contribute to some larger purpose.


A) Self-efficacy
B) Goal commitment
C) Goal setting
D) Vicarious experience
E) Psychological empowerment

F) B) and C)
G) A) and D)

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