Question 1

The knowledge and skills that distinguish specialists from novices is referred to as

Accepted Answer

A)   learning.
B)   training.
C)   intuition.
D)   expertise.
E)   distinctiveness.F) C) and D)
G) None of the above

Question 2

Because of their tacit knowledge, experts sometimes cannot put into words why they know that a problem exists, why a solution will work, or how they accomplished a task.

Accepted Answer

A) True 
 B)False

Question 3

Beverly is the night manager at a motel near an interstate highway. In the wee hours of the morning, a tour bus breaks down and she is inundated with more than fifty unexpected guests. Rather than go into panic mode, however, she marshals the help of one other person on duty and speeds the tour group through check-in, placing them all in rooms in less than an hour's time. Though it took some effort, the whole process went relatively smoothly for Beverly because she has check in countless guests over the years. Handling the unexpected influx of guests involved a series of ________ decisions for her.

Accepted Answer

A)   rational
B)   intuitive
C)   nonintuitive
D)   programmed
E)   nonprogrammedF) A) and E)
G) A) and B)

Question 4

________ knowledge is information that is relatively easily communicated and a large part of what companies teach during training sessions.

Accepted Answer

A)   Tacit
B)   Implied
C)   Inferred
D)   Inherent
E)   ExplicitF) All of the above
G) C) and E)

Question 5

For positive reinforcement to be successful, employees needs to see a direct link between their behavior and the desired outcome.

Accepted Answer

A) True 
 B)False

Question 6

People in organizations have the ability to learn through the observation of others, according to

Accepted Answer

A)   bounded rationality.
B)   selective perception.
C)   social learning theory.
D)   behavior modeling training.
E)   the rational decision-making model.F) None of the above
G) All of the above

Question 7

The first step in the behavioral modeling process involves ________ processes.

Accepted Answer

A)   heuristic
B)   retention
C)   production
D)   attentional
E)   reinforcementF) None of the above
G) D) and E)

Question 8

________ is the idea that we learn by observing the link between our voluntary behavior and the consequences that follow it.

Accepted Answer

A)   Learning orientation
B)   Selective perception
C)   Operant conditioning
D)   Social identity theory
E)   Contingencies of reinforcementF) C) and D)
G) B) and E)

Question 9

Kate's firm does marketing research studies for film production companies, and this week they showed carefully selected test audiences a soon-to-be released blockbuster called Love, Explosions, and Laughter. Afterward they presented participants with a series of questions, including one that asked them to rate their favorite movie of all time. Production company executives were thrilled to see that viewers rated Love, Explosions, and Laughter higher than such classics as Citizen Kane and The Wizard of Oz, but most likely the reason for this was a decision-making bias known as

Accepted Answer

A)   representativeness.
B)   anchoring.
C)   framing.
D)   recency.
E)   contrast.F) B) and C)
G) All of the above

Question 10

Renee has just told her subordinates that the company is about to invest in them by making a systematic effort to facilitate the acquisition of job-related knowledge and behavior. She is referring to

Accepted Answer

A)   satisficing.
B)   heuristics.
C)   expertise.
D)   learning.
E)   training.F) C) and D)
G) None of the above

Question 11

Groups of employees, or ________, work together and learn from one another by collaborating over an extended period of time.

Accepted Answer

A)   organic models of community
B)   organic models of attribution
C)   communities of shared aims
D)   organic models of practice
E)   communities of practiceF) B) and D)
G) A) and E)

Question 12

One of Val's biggest challenges as the leader of a sales team is getting team members to fill out and file their paperwork properly at the end of the day. He has tried in a number of ways to get them to comply, but nothing seems to work. He does know that no one likes to lead the daily sales meeting, which is a task that revolves among the team members on a regular basis, and that gives him an idea. The best way to achieve the result he desires is to announce that employees who

Accepted Answer

A)   are last to file their paperwork each day will be required to lead the sales meeting the following day, and if their paperwork is filled out incorrectly, they will have to lead the meeting the day after that, as well.
B)   comply with guidelines for filing their paperwork every day for a month will be exempted from leading the sales meeting at some point in the near future.
C)   file their paperwork correctly and on time five days in a row will be exempted from leading the sales meeting the next time their turn comes around.
D)   turn in their paperwork as directed every day for a two-week period will be exempted from leading the sales meeting for the next two months.
E)   fail to file their paperwork correctly and on time five days in a row will be required to lead the sales meeting two times in a row.F) A) and E)
G) All of the above

Question 13

Organizations use four specific consequences to modify employee behavior. These are known as

Accepted Answer

A)   climates for transfer.
B)   communities of practice.
C)   schedules of reinforcement.
D)   behavior modeling training.
E)   contingencies of reinforcement.F) A) and E)
G) A) and D)

Question 14

When decision makers select the first acceptable alternative considered, the result is

Accepted Answer

A)   extinction.
B)   satisficing.
C)   stereotyping.
D)   optimization.
E)   neutralization.F) A) and E)
G) B) and D)

Question 15

When behaviors are reinforced at random points in time, ________ is being used.

Accepted Answer

A)   a fixed ratio schedule
B)   a fixed interval schedule
C)   a variable ratio schedule
D)   continuous reinforcement
E)   a variable interval scheduleF) B) and E)
G) B) and D)

Question 16

________ is the last step of behavioral modeling.

Accepted Answer

A)   Review
B)   Reinforcement
C)   Retention
D)   Production
E)   Attentional processF) A) and B)
G) A) and C)

Question 17

Organizations impart certain types of knowledge to employees through formal training, whereas some forms of information cannot be communicated through such training. Identify and compare the two types of knowledge these represent.

Accepted Answer

Explicit knowledge is relatively easily ...

Question 18

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision is known as

Accepted Answer

A)   intuition.
B)   satisficing.
C)   bounded rationality.
D)   social identity theory.
E)   the rational decision-making model.F) A) and E)
G) All of the above

Question 19

Decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken are known as ________ decisions.

Accepted Answer

A)   rational
B)   intuitive
C)   nonintuitive
D)   programmed
E)   nonprogrammedF) A) and B)
G) A) and E)

Question 20

Juliet has just completed a twelve-week training course and now is back at work. Her boss should expect that she will be

Accepted Answer

A)   considerably better at her job and much more committed to staying with the firm than she was twelve weeks earlier.
B)   somewhat better at her job and slightly more emotionally attached to the company than she was before she began her training course.
C)   so convinced, as a result of her training, that she knows more than she actually does that she will lose her emotional attachment to the company.
D)   slightly better as a worker but, due to gratitude for the opportunity to further her education, considerably more committed to her employer than she was before.
E)   largely unchanged, aside from a bit more knowledge with regard to her job, as compared with virtually no increase or decrease in her emotional attachment to the firm.F) B) and D)
G) B) and C)

Exam 8: Learning and Decision Making

________ knowledge is information that is relatively easily communicated and a large part of what companies teach during training sessions.

Correct Answer
verified

Because of their tacit knowledge, experts sometimes cannot put into words why they know that a problem exists, why a solution will work, or how they accomplished a task.

Correct Answer
verified

When behaviors are reinforced at random points in time, ________ is being used.

Correct Answer
verified

Renee has just told her subordinates that the company is about to invest in them by making a systematic effort to facilitate the acquisition of job-related knowledge and behavior. She is referring to

Correct Answer
verified

________ is the idea that we learn by observing the link between our voluntary behavior and the consequences that follow it.

Correct Answer
verified

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision is known as

Correct Answer
verified

________ is the last step of behavioral modeling.

Correct Answer
verified

The knowledge and skills that distinguish specialists from novices is referred to as

Correct Answer
verified

Correct Answer
verified

Groups of employees, or ________, work together and learn from one another by collaborating over an extended period of time.

Correct Answer
verified

For positive reinforcement to be successful, employees needs to see a direct link between their behavior and the desired outcome.

Correct Answer
verified

Decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken are known as ________ decisions.

Correct Answer
verified

Juliet has just completed a twelve-week training course and now is back at work. Her boss should expect that she will be

Correct Answer
verified

Correct Answer
verified

People in organizations have the ability to learn through the observation of others, according to

Correct Answer
verified

Correct Answer
verified

When decision makers select the first acceptable alternative considered, the result is

Correct Answer
verified

Organizations impart certain types of knowledge to employees through formal training, whereas some forms of information cannot be communicated through such training. Identify and compare the two types of knowledge these represent.

Correct Answer
verified
Explicit knowledge is relatively easily ...
View Answer

Organizations use four specific consequences to modify employee behavior. These are known as

Correct Answer
verified

The first step in the behavioral modeling process involves ________ processes.

Correct Answer
verified

Exam 8: Learning and Decision Making

________ knowledge is information that is relatively easily communicated and a large part of what companies teach during training sessions.

Correct AnswerverifiedShow Answer

Because of their tacit knowledge, experts sometimes cannot put into words why they know that a problem exists, why a solution will work, or how they accomplished a task.

Correct AnswerverifiedShow Answer

When behaviors are reinforced at random points in time, ________ is being used.

Correct AnswerverifiedShow Answer

Renee has just told her subordinates that the company is about to invest in them by making a systematic effort to facilitate the acquisition of job-related knowledge and behavior. She is referring to

Correct AnswerverifiedShow Answer

________ is the idea that we learn by observing the link between our voluntary behavior and the consequences that follow it.

Correct AnswerverifiedShow Answer

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision is known as

Correct AnswerverifiedShow Answer

________ is the last step of behavioral modeling.

Correct AnswerverifiedShow Answer

The knowledge and skills that distinguish specialists from novices is referred to as

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Groups of employees, or ________, work together and learn from one another by collaborating over an extended period of time.

Correct AnswerverifiedShow Answer

For positive reinforcement to be successful, employees needs to see a direct link between their behavior and the desired outcome.

Correct AnswerverifiedShow Answer

Decisions that become somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken are known as ________ decisions.

Correct AnswerverifiedShow Answer

Juliet has just completed a twelve-week training course and now is back at work. Her boss should expect that she will be

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

People in organizations have the ability to learn through the observation of others, according to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When decision makers select the first acceptable alternative considered, the result is

Correct AnswerverifiedShow Answer

Organizations impart certain types of knowledge to employees through formal training, whereas some forms of information cannot be communicated through such training. Identify and compare the two types of knowledge these represent.

Correct AnswerverifiedExplicit knowledge is relatively easily ...View AnswerShow Answer

Organizations use four specific consequences to modify employee behavior. These are known as

Correct AnswerverifiedShow Answer

The first step in the behavioral modeling process involves ________ processes.

Correct AnswerverifiedShow Answer

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Explicit knowledge is relatively easily ...
View Answer

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