Question 1

The development of courses of action and contingency plans and then adapting those plans in light of changes that occur in the team's environment refer to

Accepted Answer

A)   goal progress.
B)   helping behavior.
C)   taskwork protocols.
D)   systems monitoring.
E)   strategy formulation.F) A) and C)
G) D) and E)

Question 2

Which three specific factors have been found to account for a team's ability to make effective decisions?

Accepted Answer

A)   groupthink, social loafing, and process rotation
B)   decision informity, staff validity, and hierarchical sensitivity
C)   transactive memory, transformative memory, and decision memory
D)   individual effort, team effort, and boundary spanning effort
E)   decision redundancy, social facilitation, and transactive memoryF) C) and D)
G) A) and B)

Question 3

Which of the following is True about competency in conflict resolution?

Accepted Answer

A)   It coordinates and synchronizes activities among team members.
B)   It helps establish specific and difficult goals for the team.
C)   It understands communication networks.
D)   It can identify situations requiring participative problem solving.
E)   It can distinguish between desirable and undesirable conflict.F) D) and E)
G) All of the above

Question 4

Team process training helps a team function and perform more effectively as an intact unit.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following are teamwork processes?

Accepted Answer

A)   nominal technique, social loafing, and staff validity
B)   decision informity, staff validity, and hierarchical sensitivity
C)   transactive memory, transformative memory, and social loafing
D)   ambassador, task coordinator, and scout
E)   transition, action, and interpersonalF) B) and E)
G) A) and E) E

Question 6

________ activities involve communications that are intended to smooth the performance of work with people or groups in other functional areas.

Accepted Answer

A)   Groupthink
B)   Scout
C)   Social loafing
D)   Ambassador
E)   Task coordinatorF) A) and E)
G) A) and D)

Question 7

Potency has a strong positive impact on team performance.

Accepted Answer

A) True 
 B)False

Question 8

Brainstorming results in production blocking because members

Accepted Answer

A)   have to wait their turn to express their ideas.
B)   do not work as hard thinking up ideas as they would if they had to turn in individual ideas.
C)   are hesitant to express ideas that are not well thought-out.
D)   are reluctant to pool good ideas with other ideas that are bad.
E)   have the tendency to social loaf due to lack of accountability.F) B) and C)
G) C) and D)

Question 9

Tran needs to increase his team's creativity. He calls them in to a meeting and tells them to shout out as many ideas as they can think of for a new project. No one is to analyze or criticize any ideas while this exercise is going on. Tran is using the brainstorming technique.

Accepted Answer

A) True 
 B)False  True

Question 10

A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of motivator and confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. Sid's role of monitoring the team's progress contributes to which of the following teamwork processes?

Accepted Answer

A)   brainstorming processes
B)   action processes
C)   transactive memory processes
D)   transition processes
E)   interpersonal processesF) A) and B)
G) A) and C)

Question 11

Which of the following examples best exemplifies the concept of process gain?

Accepted Answer

A)   Ginny, Spenser, and Tobias frequently propose valuable ideas about improving employee morale to their boss, the human resources supervisor.
B)   Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers.
C)   Jaime and Wallace collaborate on devising new ways to reduce absenteeism by tossing around as many ideas as they can without criticizing or impeding each other's thought processes.
D)   The accounting supervisor Clementine relies on the advice of one of her account managers, Celeste, more than others because of Celeste's track record with providing valuable insights.
E)   Horatio, a warehouse manager divides his workers into groups of five and assigns each group a leader to oversee the group's progress and submit a weekly report detailing any problems.F) A) and B)
G) C) and D)

Question 12

Define information richness and provide an example of a situation high in information richness and one low in information richness.

Accepted Answer

Student answers and examples will vary but should demonstrate understanding of information richness. A sample answer follows.
A factor that influences the communication process is information richness, which is the amount and depth of information that gets transmitted in a message. Messages that are transmitted through face-to-face channels have the highest level of information richness because senders convey meaning both verbally through language and nonverbally through body language, facial expressions, and tone of voice. Face-to-face communication also achieves high information richness because it provides the opportunity for senders and receivers to receive feedback, which allows them to verify and ensure their messages are received and interpreted correctly. At the opposite end of the information richness spectrum are computer-generated reports that consist largely of numbers. Although these types of reports may include a lot of information, they are limited to information that is quantifiable, and there is an absence of additional cues that could provide context and meaning to the numbers.
A situation high in information richness is a departmental meeting where team members interact with each other face-to-face and can interact in real time by asking questions and requesting clarification when messages are unclear. A situation low in information richness is a warehouse manager reading an inventory report. The report offers information about the number of items in inventory, but does not necessarily convey any information about where those items are stored or how well organized the items are. A visit to the warehouse to observe these factors would increase the level of information richness vis-a-vis the report alone.

Question 13

________ activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.

Accepted Answer

A)   Systems monitoring
B)   Task coordinator
C)   Ambassador
D)   Scout
E)   GroupthinkF) C) and D)
G) A) and C)

Question 14

A small outdoor athletic footwear company, Choose-to-Reuse Shoes, prides itself on its "green" image. Twice a year, the company puts out a call to its customers, telling them that if they send in a used pair of shoes in workable condition, they will receive a coupon good for 50 percent off a new pair. The company then repackages the shoes and ships them to three different international charities. This year Jenna, the VP of marketing, has been asked to take charge of the project. If she were to use the principles of network structure, which approach would Jenna take to maximize the efficiency of the charitable effort?

Accepted Answer

A)   set up a competition between departments to see who can collect the most shoes
B)   ask the department heads to oversee their employees' contributions to the overall effort
C)   make employees responsible for collecting, packaging, and shipping their own charity packages
D)   outsource the work to a logistics company that will handle the collection and distribution at another location
E)   name one employee to coordinate the effort and have the group channel all its communications through that personF) C) and D)
G) B) and D)

Question 15

The marketing team of A.T. International was asked to develop the marketing strategy for the European market. Members of the team were provided with all the information required to make good recommendations to the leader but failed to deliver due to their lack of insight and poor judgment. This indicates that the marketing team had low

Accepted Answer

A)   decision informity.
B)   groupthink.
C)   staff validity.
D)   production blocking.
E)   social loafing.F) A) and D)
G) B) and C)

Question 16

Motivating and confidence building, conflict management, and affect management are types of ________ processes.

Accepted Answer

A)   strategic
B)   behavioral
C)   interpersonal
D)   communication
E)   transformationalF) A) and B)
G) A) and C)

Question 17

A psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive the same grade for the group project, but they will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are members of one such group. Drew and Donna worked very hard on the group project. Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for it. Instead, they focused their efforts on their individual projects. Ben and Julia's behavior is an example of

Accepted Answer

A)   groupthink.
B)   staff validity.
C)   self-serving bias.
D)   social loafing.
E)   attribution error.F) A) and B)
G) A) and E)

Question 18

Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself refer to

Accepted Answer

A)   groupthink.
B)   network structure.
C)   transition processes.
D)   teamwork processes.
E)   interpersonal communication.F) B) and E)
G) B) and D)

Question 19

Daryl, the warehouse manager for Everything Paper, Inc., tells Hailey and Roberta that three pallets of paper need to be taken to the warehouse. Hailey and Roberta move the three pallets from the loading dock onto the warehouse floor. Afterwards, Roberta tells Hailey, "That was fast. Time for a break!" But Hailey says, "Not so fast. We need to move the boxes of paper from the pallets to the shelves." Roberta responds, "Daryl just said to move them to the warehouse. He didn't say where in the warehouse to put them." Hailey cautions, "Yeah, but every other time he's asked us to take pallets to the warehouse, we've put the boxes on the shelves." Roberta says, "If he'd wanted us to do that he should have told us so." Roberta and Hailey's confusion is a result of Daryl's

Accepted Answer

A)   high information richness.
B)   low emotional intelligence.
C)   high emotional intelligence.
D)   low communication competence.
E)   high communication competence.F) All of the above
G) B) and E)

Question 20

Which of the following levels of cross-training involves team members observing how other members perform their roles?

Accepted Answer

A)   action learning
B)   team integration
C)   role competency
D)   behavior modeling
E)   positional modelingF) A) and C)
G) B) and D)

Exam 12: Teams: Processes and Communication

The development of courses of action and contingency plans and then adapting those plans in light of changes that occur in the team's environment refer to

Correct Answer
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Which three specific factors have been found to account for a team's ability to make effective decisions?

Correct Answer
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Which of the following is True about competency in conflict resolution?

Correct Answer
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Team process training helps a team function and perform more effectively as an intact unit.

Correct Answer
verified

Which of the following are teamwork processes?

Correct Answer
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E

________ activities involve communications that are intended to smooth the performance of work with people or groups in other functional areas.

Correct Answer
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Potency has a strong positive impact on team performance.

Correct Answer
verified

Brainstorming results in production blocking because members

Correct Answer
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Tran needs to increase his team's creativity. He calls them in to a meeting and tells them to shout out as many ideas as they can think of for a new project. No one is to analyze or criticize any ideas while this exercise is going on. Tran is using the brainstorming technique.

Correct Answer
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True

Correct Answer
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Which of the following examples best exemplifies the concept of process gain?

Correct Answer
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Define information richness and provide an example of a situation high in information richness and one low in information richness.

________ activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.

Correct Answer
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Correct Answer
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Motivating and confidence building, conflict management, and affect management are types of ________ processes.

Correct Answer
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Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself refer to

Correct Answer
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Which of the following levels of cross-training involves team members observing how other members perform their roles?

Correct Answer
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Exam 12: Teams: Processes and Communication

The development of courses of action and contingency plans and then adapting those plans in light of changes that occur in the team's environment refer to

Correct AnswerverifiedShow Answer

Which three specific factors have been found to account for a team's ability to make effective decisions?

Correct AnswerverifiedShow Answer

Which of the following is True about competency in conflict resolution?

Correct AnswerverifiedShow Answer

Team process training helps a team function and perform more effectively as an intact unit.

Correct AnswerverifiedShow Answer

Which of the following are teamwork processes?

Correct AnswerverifiedE

________ activities involve communications that are intended to smooth the performance of work with people or groups in other functional areas.

Correct AnswerverifiedShow Answer

Potency has a strong positive impact on team performance.

Correct AnswerverifiedShow Answer

Brainstorming results in production blocking because members

Correct AnswerverifiedShow Answer

Tran needs to increase his team's creativity. He calls them in to a meeting and tells them to shout out as many ideas as they can think of for a new project. No one is to analyze or criticize any ideas while this exercise is going on. Tran is using the brainstorming technique.

Correct AnswerverifiedTrue

Correct AnswerverifiedShow Answer

Which of the following examples best exemplifies the concept of process gain?

Correct AnswerverifiedShow Answer

Define information richness and provide an example of a situation high in information richness and one low in information richness.

________ activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Motivating and confidence building, conflict management, and affect management are types of ________ processes.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself refer to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following levels of cross-training involves team members observing how other members perform their roles?

Correct AnswerverifiedShow Answer

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E

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True

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