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Exam 12: Teams: Processes and Communication

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Question 71

Multiple Choice

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Richard's team has been assigned the task of organizing an exhibition for companies selling home appliances. Richard ensured that each member of the team had an opportunity to observe other members perform their roles. This type of cross-training is termed

A) groupthink.
B) boundary spanning.
C) positional modeling.
D) team process training.
E) transportable competency.

F) A) and E)
G) B) and C)

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Question 72

Multiple Choice

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Which of the following refers to the degree to which members of the team make useful recommendations to the leader?

A) social loafing
B) staff validity
C) hierarchical sensitivity
D) groupthink
E) decision informity

F) None of the above
G) A) and B)

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Question 73

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The shallowest level of cross-training involves positional modeling.

If you say that the information richness of a communication process is high, it means that the

The nominal group technique involves utilizing a combination of individual and team settings to generate ideas and solutions and arrive at a good idea.

In a boundary-spanning process, the marketing team member who meets with an engineer to seek information about new materials is engaging in

The product design team at cell phone maker Sapling, Inc., has had a fantastic string of successes over the past four years. The first phone it released helped Sapling dominate the marketplace with its line of powerful and highly photo-capable devices. Lately, however, the team's manager, Serena, notices that the team seems content to rest on its laurels and bask in past glories. The team spends a good deal of time in meetings tracking the sales of last year's model and speculating about how big everyone's bonus will be. In the team's early days, the ergonomics specialist, Fritz, and the audio designer, Astrid, would argue over the ideal placement of the headphone jack and built-in speakers, but now they have built a strong bond and constantly agree with the other's proposals. With respect to group cohesion, which of the following approaches should Serena adopt to restore the team's capacity for innovation?

The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) ________ activity of the boundary-spanning process.

Training that provides students or employees with the knowledge, skills, and abilities necessary to be a high performing team member are considered ________ because they can be used in many different situations rather than in just one or two specific situations.

Explain how information richness influences the communication process.

What synchronizes team members' activities in a way that makes them mesh effectively and seamlessly?

Define teamwork process. Describe the three teamwork processes, giving an example of each.

Which type of network structure in communication has the lowest degree of centralization?

Define boundary spanning, and describe the types of activities involved in this taskwork process. Provide an example of each activity.

Rachel, Emily, and Dravos are new product development specialists at the athletic footwear company Sole Success. All three have been part of the same team for over a year, and as a team they have had tremendous success, with three of their shoe designs among the current season's best sellers. There is a healthy sense of competition among them, but they take credit as a group for their successes rather than focus on individual achievement. A team such as this is said to have

Teamwork processes have a ________ effect on team commitment.

Organizations no longer use brainstorming because of the problems associated with it.