Question 1

The chief executive officer of Chrysler provides his organization with leadership and overall guidance, and he is generally responsible for interpreting the organization's mission. He would be most properly classified as a(n)  ____ manager.

Accepted Answer

A)   administrative
B)   human resources
C)   operations
D)   marketing
E)   financialF) C) and D)
G) A) and B)

Question 2

When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process is an example of

Accepted Answer

A)   Keening's leadership style.
B)   trying to reach consensus.
C)   identifying the problem.
D)   generating alternatives.
E)   selecting an alternative.F) A) and E)
G) A) and D)

Question 3

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using

Accepted Answer

A)   SWOT analysis.
B)   long-term strategy.
C)   partnering strategy.
D)   benchmarking.
E)   goal establishment..F) A) and E)
G) B) and E)

Question 4

Goals are established for only one year at a time.

Accepted Answer

A) True 
 B)False

Question 5

Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of

Accepted Answer

A)   management.
B)   planning.
C)   organizing.
D)   directing.
E)   leading.F) B) and E)
G) C) and D)

Question 6

The process of establishing an organization's major goals and objectives and allocating the resources to achieve them is called tactical planning.

Accepted Answer

A) True 
 B)False

Question 7

Top managers rely a great deal on technical skills.

Accepted Answer

A) True 
 B)False

Question 8

As Kyle conducts his annual evaluations of his employees, he notices that MariElena and Debbie have both been less productive since they were relocated in the same department. Kyle is in what stage of the managerial decision-making process?

Accepted Answer

A)   Generating alternatives
B)   Conducting evaluations
C)   Selecting an alternative
D)   Identifying the problem or opportunity
E)   Implementing and evaluating the solutionF) A) and B)
G) A) and D)

Question 9

Management can achieve its goals by coordinating what four types of resources?

Accepted Answer

A)   Financial, material, organizational, and operational
B)   Informational, human, controllable, and tangible
C)   Tangible, intangible, human, and financial
D)   Human, material, financial, and intangible
E)   Material, informational, human, and financialF) C) and E)
G) A) and D)

Question 10

Managers who create and manage systems that convert resources into goods and services are known as ____ managers.

Accepted Answer

A)   administrative
B)   financial
C)   marketing
D)   operations
E)   human resourcesF) B) and C)
G) A) and E)

Question 11

Making a successful sales presentation or holding an effective press conference takes quality communication skills.

Accepted Answer

A) True 
 B)False

Question 12

____ is called the first management function because all other management functions depend on it.

Accepted Answer

A)   Leading
B)   Organizing
C)   Controlling
D)   Planning
E)   MotivatingF) A) and B)
G) A) and E)

Question 13

Controlling is the process of evaluating and regulating ongoing activities to ensure achievement of goals.

Accepted Answer

A) True 
 B)False

Question 14

The broadest set of plans developed as a guide for major policy setting and decision making is called a(n)

Accepted Answer

A)   management process.
B)   strategic plan.
C)   contingency plan.
D)   mission.
E)   objective.F) A) and B)
G) None of the above

Question 15

Involving subordinates in decision making and in the assignment of tasks is the participative style of leadership.

Accepted Answer

A) True 
 B)False

Question 16

When the management of a large grocery store heard that Walmart might be coming to town, they developed alternative courses of action they could take if their competitive landscape changed. What type of plan did they develop?

Accepted Answer

A)   Strategic
B)   Objective
C)   Contingency
D)   Tactical
E)   OperationalF) C) and D)
G) A) and B)

Question 17

A manager who coordinates the activities of operating employees is a(n)  ____ manager.

Accepted Answer

A)   first-line
B)   middle
C)   top
D)   executive
E)   functionalF) B) and C)
G) A) and B)

Question 18

Implementing a decision requires time, planning, and

Accepted Answer

A)   optimization.
B)   a combination of alternatives.
C)   maximization.
D)   brainstorming.
E)   preparation of personnel.F) B) and D)
G) B) and C)

Question 19

Mt. Hatamus Community College strives to provide education services to its local citizens. This action represents its mission.

Accepted Answer

A) True 
 B)False

Question 20

When looking at the company's sales figures, Marta sees that her salespeople have not achieved high sales in Japan. She is at what stage in the managerial decision-making process?

Accepted Answer

A)   Evaluating the problem
B)   Generating a problem
C)   Selecting a solution
D)   Identifying the problem
E)   Implementing the problemF) B) and E)
G) B) and D)

Exam 6: Understanding the Management Process

The process of establishing an organization's major goals and objectives and allocating the resources to achieve them is called tactical planning.

Correct AnswerverifiedShow Answer

Implementing a decision requires time, planning, and

Correct AnswerverifiedShow Answer

When looking at the company's sales figures, Marta sees that her salespeople have not achieved high sales in Japan. She is at what stage in the managerial decision-making process?

Correct AnswerverifiedShow Answer

The broadest set of plans developed as a guide for major policy setting and decision making is called a(n)

Correct AnswerverifiedShow Answer

Controlling is the process of evaluating and regulating ongoing activities to ensure achievement of goals.

Correct AnswerverifiedShow Answer

Top managers rely a great deal on technical skills.

Correct AnswerverifiedShow Answer

Involving subordinates in decision making and in the assignment of tasks is the participative style of leadership.

Correct AnswerverifiedShow Answer

The chief executive officer of Chrysler provides his organization with leadership and overall guidance, and he is generally responsible for interpreting the organization's mission. He would be most properly classified as a(n) ____ manager.

Correct AnswerverifiedShow Answer

A manager who coordinates the activities of operating employees is a(n) ____ manager.

Correct AnswerverifiedShow Answer

Mt. Hatamus Community College strives to provide education services to its local citizens. This action represents its mission.

Correct AnswerverifiedShow Answer

Goals are established for only one year at a time.

Correct AnswerverifiedShow Answer

When the management of a large grocery store heard that Walmart might be coming to town, they developed alternative courses of action they could take if their competitive landscape changed. What type of plan did they develop?

Correct AnswerverifiedShow Answer

Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of

Correct AnswerverifiedShow Answer

When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process is an example of

Correct AnswerverifiedShow Answer

____ is called the first management function because all other management functions depend on it.

Correct AnswerverifiedShow Answer

Making a successful sales presentation or holding an effective press conference takes quality communication skills.

Correct AnswerverifiedShow Answer

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using

Correct AnswerverifiedShow Answer

As Kyle conducts his annual evaluations of his employees, he notices that MariElena and Debbie have both been less productive since they were relocated in the same department. Kyle is in what stage of the managerial decision-making process?

Correct AnswerverifiedShow Answer

Management can achieve its goals by coordinating what four types of resources?

Correct AnswerverifiedShow Answer

Managers who create and manage systems that convert resources into goods and services are known as ____ managers.

Correct AnswerverifiedShow Answer

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