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Exam 6: Understanding the Management Process

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Question 1

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The leadership style advocating that a leader makes all decisions and tells subordinates what to do and how to do it is called

A) consensus.
B) participative.
C) democratic.
D) existential.
E) autocratic.

F) A) and D)
G) None of the above

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Question 2

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The effectiveness of a total quality management program is directly related to top management's commitment to its success.

A) True
B) False

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Question 3

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The control function includes three steps: setting standards,measuring performance,and recycling the system.

Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager. ​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs,Inc.When Carol learns all that it takes to be a manager,she will be involved in

​Prioritizing by top management and coordination of the specific elements so they work in harmony with each other are required for _____ to be effective.

Zach notices that sales of the company's best products are declining.He gathers together his sales staff to generate solutions to the decline in sales.He encourages all the participants to generate as many new ideas as possible and forbids anyone from criticizing or ridiculing the ideas of others.Zach is using

An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

A plan that outlines alternative courses of action is called a(n) ____ plan.

Strengths and weaknesses are the external factors of a company SWOT analysis.

The ability to write and speak effectively within an organization is an example of interpersonal skills.

Which of the following is a TQM tool?

When Robert Keening became the president of Snow Bird Airlines,he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales.This part of the decision-making process is an example of

Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager. ​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs,Inc.Carol's usual duties represent which of these areas?

Which of the following is not considered a basic step of benchmarking?

A SWOT analysis is an identification and evaluation of a firm's strengths,weaknesses,___,and threats.

As a manager at Johnson Electric,an armature motor manufacturer,Oliver is responsible for quality.As he carries out his controlling function,Oliver sets the standard for the number of defective parts per million,and then he gathers the data measuring the actual performance.What third step of the control function should Oliver take next?

Greg Downs recently has noticed that the plant he is managing is delivering only 30 percent of its products on time.To determine what is causing the problem,he assembles the various department heads and the plant supervisor to get their input on the matter.Although the ultimate responsibility is his,he has no difficulty in delegating decision-making authority to any member of this group.This style of leadership suggests that Greg is a(n) ____ leader.

The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies,demonstrating that employee goals were not aligned with company goals.This indicates a failure of which basic managerial function?

When looking at the company's sales figures,Marisol sees that her salespeople have not achieved high sales in Japan.She is at what stage in the managerial decision-making process?

Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager. ​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs,Inc.The different resources available to all managers include all of the following except