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Exam 6: Understanding the Management Process

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Question 101

Multiple Choice

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O.Sawyer discovered problems in coordinating the work flow going from her department to marketing.To solve the problem,she identified some situations that needed correction and asked employees to submit their suggestions for improvement.After their suggestions were summarized,the employees selected one for implementation.Next,a supervisor was given responsibility and authority to oversee implementation and to keep Sawyer informed.Sawyer's actions exhibit the ____ leadership style.

A) laissez-faire
B) hands-off
C) existential
D) authoritarian
E) democratic

F) A) and E)
G) B) and D)

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Question 102

Multiple Choice

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Belinda is in charge of both accounting and investments and all of the employees involved with these functions at her firm.Belinda is a(n) ____ manager.

A) executive
B) financial
C) first-line
D) middle
E) operations

F) D) and E)
G) A) and D)

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Question 103

Multiple Choice

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The ___ leadership style tends to take initiative and be visionary.

Common titles for first-line managers include department managers and operations managers.

Jessica is responsible for two departments that continually set conflicting goals.Jessica must get involved in ____ to achieve some sort of balance between those goals.

Which level of management has the closest contact with workers paid by the hour? How do these managers spend most of their time?

​Lower operating costs and higher return on sales and on investments are the benefits of

​The duties of a marketing manager include facilitating the exchange of products between the organization and its

Planning,organizing,leading,motivating,and controlling make up the

Nearly all experts and academics in the field of leadership agree that a participative leadership style is the best within an American organization.

The primary functions a manager performs include planning,solving problems,leading and motivating,and controlling.

The first step in the managerial decision-making process is to

The process of influencing people to work toward a common goal is

An interpersonal role is one in which the manager must either gather or provide information.

Godfrey is the manager of a new business that produces high-end baking supplies.His production department would like to minimize costs by focusing production on only one product until sales increase and funds can be invested in research and development of other products.The marketing department would like to maximize sales,which requires the production and sale of a variety of products and options.When Godfrey balances these competing interests,what is he doing?

Dazzle Magazine ​Miranda recently switched careers.Previously,she was a college professor,but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine,where she was in charge of the layout.Always open to new ways of doing things,Miranda let her staff implement their ideas at times.Miranda learned firsthand the different roles she had to play as a manager. ​It always got stressful when the publication deadline neared.At one point,there was a major mix-up in the layouts for the front cover.Miranda was not sure of the correct layout because she had allowed one of her employees,Joseph,to modify and run with his idea on this matter.However,she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Miranda quickly looked over the layouts but felt that they still needed some work. ​She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue,so she did not give Miranda an answer.Miranda then went to an employee within her department for advice.That employee suggested some ideas,but Miranda was still not satisfied.Finally,Miranda called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Miranda decide on the alternative that should be implemented.Miranda greatly appreciated the assistance and the suggestion.The final cover design went to press,and that issue of the magazine was successful.This helped Miranda realize that considering the big picture was good,but equally important were the little details. -Refer to Dazzle Magazine.The graduate student's assistance represents which step of the decision-making process?

A(n) ____ is a type of plan designed to implement tactical plans.

Decision making involves identifying the problem or opportunity,generating alternatives,selecting an alternative,and implementing and evaluating the solution.

Dell Computer attempts to earn a profit by manufacturing premium-quality computers.This action represents its mission.

Common names for top-level managers are vice president,chief executive officer,and chief operating officer.