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Exam 6: Understanding the Management Process

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Question 71

Multiple Choice

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​Total quality management (TQM) has several components,but ___ is not one of them.

A) ​continuous supervision of employees
B) ​employee participation
C) ​customer satisfaction
D) ​continuous quality improvement

E) None of the above
F) A) and C)

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Question 72

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Yojayna works for a manufacturing company.She meets with her boss once a week to review how well the company is meeting the tactical and operational plans she has made.At the end of each day she meets with the managers who coordinate and supervise the activities of operating employees.What kind of manager is Yojayna?

A) She is a middle manager.
B) She is a top manager.
C) She is a first-line manager.
D) She is an organizational manager.

E) All of the above
F) A) and B)

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Question 73

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Julio does not specialize in a particular function;instead,he provides overall guidance and leadership for the company.Julio is an administrative or ____ manager.

Managers should avoid satisficing in the ____ stage of the managerial decision-making process.

If Stanley Jones,VP Finance,meets with Linda Sheridan,CEO,to discuss how much of the budget can be allotted to certain departments for next year's project plans,the two are engaging in

Which of the following is not considered a communication skill that may be essential in management success?.

Goals are established for only one year at a time.

Middle managers occupy the management level that falls between the operating employees and first-line managers.

The two managerial functions that compose the process of directing an organization are

Fran has started a bicycle rental business in Napa,California.So far,she has been renting bicycles to tourists who rent them for the day to ride the bike trail through the wine country to Yountville.She is considering expanding her business.She would host long tours for serious bicyclists who ride their own bicycles.For a fee,she would provide a guide thorough Sonoma and Mendocino,California,a chase van with a trailer for the bicycles,obtain reservations at scenic restaurants along the route,make room reservations,and stocks tools and tires in the trailer,and stock snack foods,water,and first aid kits in the van.She is also considering keeping her business more local,continuing to rent bicycles to tourists,but for those who would like to ride only one direction,provide a chase vehicle with a trailer or rack for the bicycles and have the chase vehicle pick up stragglers and take the riders and bicycles back to her shop in Napa at a designated time each day.She is also considering finding a location in Yountville where she could rent out bicycles and having a check-out system so tourists could rent bicycles in Napa and ride them to Yountville and check them in there and vice versa.They could take the wine train or bus back to the city of their origin.Which answer below best describes Fran's decision-making activities?

Harrington Golf Co.states that it will double its employee staff and decrease its advertising budget by 25 percent in order to keep up with its high customer demand.This is part of its ____ plan.

Those who are responsible for facilitating the exchange of products between the organization and its customers or clients are ____ managers.

Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of

Jorge Smith is a division manager at General Motors and,as such,must ensure that some sort of balance is achieved between the sometimes conflicting goals of the various departments within his division.For example,the marketing department's goal might be to increase sales by 15 percent,whereas the accounting department might strive for certain cost efficiencies.In compensating for these disparate goals,Jorge is engaging in

____ is the process of developing a set of possible alternative solutions and choosing one alternative from among that set.

What is management and what resources does it involve?

The process of establishing an organization's major goals and objectives and allocating the resources to achieve them is called tactical planning.

Once a manager has identified a problem,he or she can generate alternatives to that problem.After this is done,the manager

Airplanes,crates,and trucks represent ____ resources for Federal Express.

Toyota Motor Company is known as the creator and banner bearer for total quality management (TQM) and set the standard for other companies to adopt this method of operation,however in 2014 the company agreed to pay out $1.2 billion to settle lawsuits arising from a problem with the gas pedals sticking in some models of their vehicles.The problem had been reported to Toyota car agencies by customers but nothing was done on a company-wide basis.Which area of TQM was the primary contributor to the gas pedal crisis?