Question 1

Operations managers refer to the development of a plan for converting a product idea into an actual product as design planning.

Accepted Answer

A) True 
 B)False

Question 2

Oil companies use a synthetic process when they refine crude oil.

Accepted Answer

A) True 
 B)False

Question 3

The American economy is now characterized as a(n) ____ economy.

Accepted Answer

A)   industrial
B)   centralized
C)   service
D)   stagnant
E)   bureaucraticF) B) and D)
G) A) and B)

Question 4

The examination of work in process for the purpose of controlling quality is called

Accepted Answer

A)   quality control.
B)   inspection.
C)   inventory control.
D)   quality circle.
E)   product design.F) A) and B)
G) A) and C)

Question 5

Scientists at R&E Labs worked for two years on a project to eventually add more knowledge to the science of photography.But in a meeting with the board of directors last week,they had nothing new to report.This is always a risk with

Accepted Answer

A)   basic research.
B)   applied research.
C)   development and implementation.
D)   a lack of research.
E)   underfunded research projects.F) B) and E)
G) A) and E)

Question 6

​_____ programs are used to develop products.

Accepted Answer

A)   ​Computer-aided design (CA
D)  
B)   ​Computer-aided manufacturing (CAM) 
C)   ​Computer-integrated manufacturing (CIM) 
D)   ​Computer-generated mistakes (CGM) E) None of the above
F) All of the above

Question 7

The executives and operations specialists for Hyster,an industrial equipment manufacturer,meet and determine the operational plan for the next two years.Two years is Hyster's

Accepted Answer

A)   planning time frame.
B)   goal outlook.
C)   operational time plan.
D)   span of operational management.
E)   planning horizon.F) C) and E)
G) A) and B)

Question 8

Gia is a manager in a circuit manufacturing plant.A portion of the production process is extremely tedious and repetitive,and employees tend to become bored and careless when performing this task.What alternative could make this repetitive task quicker and less susceptible to error?

Accepted Answer

A)   Quality circles
B)   Computer-aided design
C)   Flexible rotation
D)   Robotics
E)   Automated process controlF) B) and D)
G) A) and C)

Question 9

The ____ function specifies when the materials will arrive at each station and how long they will remain there.

Accepted Answer

A)   routing
B)   timing
C)   efficient manufacturing
D)   tactical
E)   analysisF) B) and E)
G) All of the above

Question 10

A common planning horizon for operational plans is one year.

Accepted Answer

A) True 
 B)False

Question 11

In deciding on a product line,managers should balance ____ and product requirements.

Accepted Answer

A)   convenience goods
B)   specialty goods
C)   customer preferences
D)   demographics
E)   last year's salesF) A) and B)
G) C) and D)

Question 12

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Accepted Answer

A)   type of technology needed for the new product is the same as the technology used by the existing products.
B)   new product is an extension of an existing product line already produced in the factory.
C)   human resources requirement for the new product and existing products can be satisfied with the facility's current employees.
D)   product design is already completed.
E)   existing factory has enough capacity to handle demand for the new product as well as the existing products.F) All of the above
G) C) and E) E

Question 13

The process of managing inventories to minimize both holding costs and potential stock-out costs is called inventory control.

Accepted Answer

A) True 
 B)False

Question 14

All the activities managers engage in to produce goods and services are called operations management.

Accepted Answer

A) True 
 B)False  True

Question 15

The Acme Toy Company introduced a new electric train,the Silver Bullet,in its Christmas catalog last year.Within four days of the catalog's mailing date,Acme had received phone orders for its entire inventory of trains.Paul Murrah,the sales manager responsible for the Silver Bullet,was delighted with the product's success.However,his excitement was overshadowed by the ____ cost resulting from lost sales that his division would suffer.

Accepted Answer

A)   variable
B)   stock-out
C)   opportunity
D)   fixed
E)   holdingF) C) and E)
G) A) and D)

Question 16

A situation in which people do most of the work is called

Accepted Answer

A)   a quality circle.
B)   quality control.
C)   design planning.
D)   a labor-intensive technology.
E)   a capital-intensive technology.F) A) and E)
G) None of the above D

Question 17

Product extension and refinement

Accepted Answer

A)   shorten the product life cycle.
B)   extend the product life cycle.
C)   are too costly for most firms.
D)   take place during basic research.
E)   end the product life cycle.F) A) and B)
G) A) and E)

Question 18

Jeremy Johnson is the owner of a small firm that manufactures customized oil-drilling equipment.The company's manufacturing facility is organized into a fabrication section,a heat treatment section,a welding section,and a quality control section.This type of plant layout is referred to as a(n) ____ layout.

Accepted Answer

A)   product
B)   pooled manufacturing
C)   assembly-line
D)   group manufacturing
E)   processF) None of the above
G) B) and E)

Question 19

Capacity to a service business means something completely different from capacity to a production business.

Accepted Answer

A) True 
 B)False

Question 20

The process of creating a set of specifications from which the product can be produced is called

Accepted Answer

A)   technology.
B)   research and development.
C)   design planning.
D)   product design.
E)   a product line.F) A) and E)
G) B) and D)

Exam 8: Producing Quality Goods and Services

Operations managers refer to the development of a plan for converting a product idea into an actual product as design planning.

Correct Answer
verified

Oil companies use a synthetic process when they refine crude oil.

Correct Answer
verified

The American economy is now characterized as a(n) ____ economy.

Correct Answer
verified

The examination of work in process for the purpose of controlling quality is called

Correct Answer
verified

Scientists at R&E Labs worked for two years on a project to eventually add more knowledge to the science of photography.But in a meeting with the board of directors last week,they had nothing new to report.This is always a risk with

Correct Answer
verified

_____ programs are used to develop products.

Correct Answer
verified

The executives and operations specialists for Hyster,an industrial equipment manufacturer,meet and determine the operational plan for the next two years.Two years is Hyster's

Correct Answer
verified

Gia is a manager in a circuit manufacturing plant.A portion of the production process is extremely tedious and repetitive,and employees tend to become bored and careless when performing this task.What alternative could make this repetitive task quicker and less susceptible to error?

Correct Answer
verified

The ____ function specifies when the materials will arrive at each station and how long they will remain there.

Correct Answer
verified

A common planning horizon for operational plans is one year.

Correct Answer
verified

In deciding on a product line,managers should balance ____ and product requirements.

Correct Answer
verified

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Correct Answer
verified
E

The process of managing inventories to minimize both holding costs and potential stock-out costs is called inventory control.

Correct Answer
verified

All the activities managers engage in to produce goods and services are called operations management.

Correct Answer
verified
True

Correct Answer
verified

A situation in which people do most of the work is called

Correct Answer
verified
D

Product extension and refinement

Correct Answer
verified

Correct Answer
verified

Capacity to a service business means something completely different from capacity to a production business.

Correct Answer
verified

The process of creating a set of specifications from which the product can be produced is called

Correct Answer
verified

Exam 8: Producing Quality Goods and Services

Operations managers refer to the development of a plan for converting a product idea into an actual product as design planning.

Correct AnswerverifiedShow Answer

Oil companies use a synthetic process when they refine crude oil.

Correct AnswerverifiedShow Answer

The American economy is now characterized as a(n) ____ economy.

Correct AnswerverifiedShow Answer

The examination of work in process for the purpose of controlling quality is called

Correct AnswerverifiedShow Answer

Scientists at R&E Labs worked for two years on a project to eventually add more knowledge to the science of photography.But in a meeting with the board of directors last week,they had nothing new to report.This is always a risk with

Correct AnswerverifiedShow Answer

​_____ programs are used to develop products.

Correct AnswerverifiedShow Answer

The executives and operations specialists for Hyster,an industrial equipment manufacturer,meet and determine the operational plan for the next two years.Two years is Hyster's

Correct AnswerverifiedShow Answer

Gia is a manager in a circuit manufacturing plant.A portion of the production process is extremely tedious and repetitive,and employees tend to become bored and careless when performing this task.What alternative could make this repetitive task quicker and less susceptible to error?

Correct AnswerverifiedShow Answer

The ____ function specifies when the materials will arrive at each station and how long they will remain there.

Correct AnswerverifiedShow Answer

A common planning horizon for operational plans is one year.

Correct AnswerverifiedShow Answer

In deciding on a product line,managers should balance ____ and product requirements.

Correct AnswerverifiedShow Answer

A business will usually choose to produce a new product in an existing facility if the cost is less than the cost of building a new one and the

Correct AnswerverifiedE

The process of managing inventories to minimize both holding costs and potential stock-out costs is called inventory control.

Correct AnswerverifiedShow Answer

All the activities managers engage in to produce goods and services are called operations management.

Correct AnswerverifiedTrue

Correct AnswerverifiedShow Answer

A situation in which people do most of the work is called

Correct AnswerverifiedD

Product extension and refinement

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Capacity to a service business means something completely different from capacity to a production business.

Correct AnswerverifiedShow Answer

The process of creating a set of specifications from which the product can be produced is called

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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_____ programs are used to develop products.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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E

Correct Answer
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True

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D

Correct Answer
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Correct Answer
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Correct Answer
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