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Paula is in charge of maintaining good relationships between her organization and local government,business leader groups,and the general public.Paula's responsibilities can be called _____.


A) advertising
B) personal selling
C) press coordination
D) sales promotion
E) public relations

F) B) and E)
G) A) and B)

Correct Answer

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Merck & Co.,Inc.,a pharmaceutical manufacturer,wishes to promote its products to retail pharmacists,physicians,and hospitals.Merck should recruit _____.


A) order getters
B) order takers
C) outside salespersons
D) advisory salespersons
E) missionary salespersons

F) A) and E)
G) B) and E)

Correct Answer

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A sales agent provides all of the following advantages except


A) immediate entry into a territory
B) selling experience
C) a predetermined selling expense
D) a warehouse
E) regular calls on customers

F) A) and B)
G) A) and E)

Correct Answer

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As Randy walked down the aisle of a supermarket one Saturday,he encountered a lady at the end handing out bite-sized portions of a new brand of sausage.This lady is trying to accomplish what?


A) Neutralize competitive promotional efforts.
B) Stabilize irregular sales patterns.
C) Reinforce advertising.
D) Encourage trial purchases of the product.
E) Draw new customers.

F) A) and B)
G) B) and E)

Correct Answer

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Driscoe,Inc.,is in the process of developing an advertising campaign for its new product.It has identified the group to whom it will direct advertisements and has drafted the advertising objectives.Which of the following is not an advertising objective and thus should be deleted from the list?


A) Increase product awareness.
B) Hire a marketing manager within one year.
C) Convey product information.
D) Increase sales by 10 percent.
E) Expand the market share by 5 percent.

F) A) and B)
G) C) and D)

Correct Answer

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All of the following are categories of promotion except:


A) managerial relations.
B) advertising.
C) public relations.
D) personal selling.
E) sales promotion.

F) A) and D)
G) A) and E)

Correct Answer

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Most local firms use immediate-response advertising.

A) True
B) False

Correct Answer

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The most expensive but most adaptable method of the promotion mix is _____.


A) sales promotion
B) advertising
C) direct mail
D) personal selling
E) publicity

F) B) and E)
G) A) and B)

Correct Answer

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Clothing manufacturers typically prefer _____ distribution.


A) selective
B) exclusive
C) intensive
D) patterned
E) direct

F) C) and E)
G) D) and E)

Correct Answer

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A clothing retailer has been striving to reduce the costs of its inventory,but many of its customers are switching to competitors because they do not want to wait for the retailer to order the items.This retailer is experiencing _____.


A) customer satisfaction
B) stock-out costs
C) production concerns
D) holding costs
E) just-in-time inventory

F) A) and B)
G) B) and E)

Correct Answer

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All of the following are helpful in evaluating the effectiveness of advertising except:


A) past sales.
B) responses to coupon offers.
C) salespersons' salaries.
D) consumer surveys by research organizations.
E) current sales.

F) A) and B)
G) A) and C)

Correct Answer

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Vitalink Company does marketing research and then plans,creates,and places various forms of paid communications about its clients' products and services.Vitalink Company is a(n) _____.


A) publicist
B) advertising medium
C) marketing broker
D) promotion specialist
E) advertising agency

F) A) and D)
G) B) and E)

Correct Answer

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General Motors Corporation and Ford Motor Company frequently advertise that their cars beat the competition in price,durability,and warranties.This type of advertising is called ____ advertising.


A) primary-demand
B) institutional
C) comparative
D) reminder
E) immediate-response

F) B) and D)
G) C) and D)

Correct Answer

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A 3,000-word piece written about a product by the company that owns or is responsible for the product is a _____.


A) feature article
B) captioned photograph
C) promotional campaign
D) news release
E) public relations scheme

F) A) and B)
G) A) and C)

Correct Answer

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​A ___ is a temporary price reduction to resellers for purchasing specified quantities of a product.


A) ​buying allowance
B) ​coupon
C) ​premium
D) ​frequent-user incentive

E) C) and D)
F) B) and C)

Correct Answer

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A small food store that sells a limited variety of products but remains open well beyond normal business hours is called a convenience store.

A) True
B) False

Correct Answer

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Bill Yee was granted franchise rights from McDonald's for the community in which he lives.McDonald's practice of granting franchises for specific geographic areas is commonly known as selective distribution.

A) True
B) False

Correct Answer

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​Companies seek good ___,which is usually provided for free by the news as new products emerge on the market.They seek this to help their public image.


A) ​publicity
B) ​public relations
C) ​premiums
D) ​trade shows

E) None of the above
F) B) and C)

Correct Answer

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Regulations associated with the national do-not-call registry are enforced by the _____.


A) National Advertising Federation
B) Federal Trade Commission
C) Federal Bureau of Investigation
D) Telemarketing Association of America
E) American Marketing Association

F) B) and D)
G) B) and C)

Correct Answer

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A retail outlet that sells a single category of merchandise is known as a specialty store.

A) True
B) False

Correct Answer

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