Question 1

Which of the following is a danger of using a lean medium for nonroutine matters?

Accepted Answer

A)   It results in information overloading.
B)   It doesn't provide enough of the information the sender needs and wants.
C)   The delivery has more information than necessary.
D)   It results in information oversimplification.
E)   It is too personal.F) A) and B)
G) C) and D)

Question 2

________ is terminology that is specific to a particular profession or group. For example, statisticians talk about t-tests, chi-square tests, confidence intervals, and normal distributions.

Accepted Answer

A)   The grapevine
B)   Technology
C)   Gossip
D)   Jargon
E)   RhetoricF) A) and C)
G) A) and E)

Question 3

Which of the following is NOT appropriate to include in the conclusion of a speech?

Accepted Answer

A)   a signal phrase to cue listeners about the wind-up
B)   "thank you"
C)   a call to action
D)   details you forgot from earlier
E)   a little upbeat story or a quotationF) None of the above
G) C) and D)

Question 4

At the end of the fiscal year, Thompson Investments releases an earnings report to clients. By sending the earnings reports to its clients, Thompson Investments is communicating

Accepted Answer

A)   vertically.
B)   externally.
C)   horizontally.
D)   downward.
E)   upward.F) A) and B)
G) None of the above

Question 5

A(n)  ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media.

Accepted Answer

A)   encoded
B)   dense
C)   rich
D)   informal
E)   formalF) All of the above
G) None of the above

Question 6

Portia was preparing for a networking event and kept reminding herself that she needed to keep eye contact with whomever she was speaking, even though that was not typical for her culture. What skill was Portia working on?

Accepted Answer

A)   Portia was attempting to build personal connections.
B)   Portia was practicing being mindful.
C)   Portia was working on how to follow up.
D)   Portia was networking with a purpose.
E)   Portia was creating a positive mind-set.F) B) and E)
G) None of the above

Question 7

An order taker who has a thick accent, and someone who speaks too fast at a fast-food drive-through, are examples of communication barriers.

Accepted Answer

A) True 
 B)False

Question 8

Contrary to stereotypes, ________ has no impact on media richness preference.

Accepted Answer

A)   gender
B)   culture
C)   language
D)   education
E)   ageF) B) and E)
G) A) and B)

Question 9

Generally people retain about 75 percent of what they hear.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT an element of an effective social media policy?

Accepted Answer

A)   Encourage employees to post honest, bold, and even unpopular decisions.
B)   Align social policy with the organization's culture.
C)   Explain what is considered illegal.
D)   Clarify what is confidential.
E)   Create safe channels for employees to air their concerns before going online.F) None of the above
G) B) and D)

Question 11

Which term refers to the use of the Internet at work for personal use?

Accepted Answer

A)   cyberloafing
B)   jargon
C)   crowdsourcing
D)   cyberthreat
E)   media policyF) A) and D)
G) C) and D)

Question 12

You are a(n)  ________ communicator when your intended message is sent accurately in the least amount of time.

Accepted Answer

A)   economical
B)   collaborative
C)   formal
D)   efficient
E)   effectiveF) A) and B)
G) B) and E)

Question 13

This question contains two parts; be sure to answer both.
First, define the concept of security in the digital age.
Second, imagine that you manage the customer-service department at the local utility (provider of electricity and natural gas). Name at least three specific measures that your department could take to prevent security breaches on the Internet.

Accepted Answer

Security is a system of safeguards for p...

Question 14

Knowing that men and women communicate differently, which of the following statements would be more likely true for men?

Accepted Answer

A)   They boast about achievements.
B)   They mention "we" or "you" in a conversation with a coworker.
C)   They use positive overlaps such as "I agree."
D)   They decipher nonverbal cues accurately.
E)   They provide more information than needed.F) All of the above
G) A) and C)

Question 15

Which of the following should you NOT do when attempting to improve communication?

Accepted Answer

A)   Occasionally nod in agreement.
B)   Close your eyes.
C)   Speak in a quiet, reassuring tone.
D)   Smile and show animation.
E)   Lean toward the speaker.F) B) and C)
G) A) and D)

Question 16

While networking, you are more likely to be remembered if you ask

Accepted Answer

A)   "What was the highlight of your day?"
B)   "Where do you work?"
C)   "Do you live nearby?"
D)   "Where did you go to college/school?"
E)   "Where are you from/did you grow up?"F) C) and D)
G) C) and E)

Question 17

________ is the process of translating a message into understandable symbols or language.

Accepted Answer

A)   Mediation
B)   Transformation
C)   Encoding
D)   Decoding
E)   EnrichingF) D) and E)
G) A) and E)

Question 18

Compared to women, men tend to

Accepted Answer

A)   use emoticons to express sarcasm and banter.
B)   easily indicate their uncertainties.
C)   use more "we" statements.
D)   provide more information than needed.
E)   make more apologies.F) A) and E)
G) All of the above

Question 19

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is

Accepted Answer

A)   using file-sharing services.
B)   hiring ethical employees.
C)   using prevention techniques like strong passwords.
D)   creating a well-funded IT department.
E)   minimizing turnover.F) A) and B)
G) A) and C)

Question 20

Jyllian, a supervisor, told her employees, "The store will close Monday for inventory and all employees are expected to participate." Without knowing how Jyllian communicated her message, we know it was done

Accepted Answer

A)   by wandering around.
B)   horizontally.
C)   upward.
D)   through the grapevine.
E)   downward.F) A) and D)
G) All of the above

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

________ is terminology that is specific to a particular profession or group. For example, statisticians talk about t-tests, chi-square tests, confidence intervals, and normal distributions.

Correct Answer
verified

Compared to women, men tend to

Correct Answer
verified

A(n) ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media.

Correct Answer
verified

While networking, you are more likely to be remembered if you ask

Correct Answer
verified

Which of the following is NOT appropriate to include in the conclusion of a speech?

Correct Answer
verified

Portia was preparing for a networking event and kept reminding herself that she needed to keep eye contact with whomever she was speaking, even though that was not typical for her culture. What skill was Portia working on?

Correct Answer
verified

Which of the following should you NOT do when attempting to improve communication?

Correct Answer
verified

Correct Answer
verified
Security is a system of safeguards for p...
View Answer

At the end of the fiscal year, Thompson Investments releases an earnings report to clients. By sending the earnings reports to its clients, Thompson Investments is communicating

Correct Answer
verified

Which of the following is a danger of using a lean medium for nonroutine matters?

Correct Answer
verified

You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time.

Correct Answer
verified

________ is the process of translating a message into understandable symbols or language.

Correct Answer
verified

Which term refers to the use of the Internet at work for personal use?

Correct Answer
verified

Knowing that men and women communicate differently, which of the following statements would be more likely true for men?

Correct Answer
verified

Jyllian, a supervisor, told her employees, "The store will close Monday for inventory and all employees are expected to participate." Without knowing how Jyllian communicated her message, we know it was done

Correct Answer
verified

Contrary to stereotypes, ________ has no impact on media richness preference.

Correct Answer
verified

Generally people retain about 75 percent of what they hear.

Correct Answer
verified

An order taker who has a thick accent, and someone who speaks too fast at a fast-food drive-through, are examples of communication barriers.

Correct Answer
verified

Which of the following is NOT an element of an effective social media policy?

Correct Answer
verified

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is

Correct Answer
verified

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

________ is terminology that is specific to a particular profession or group. For example, statisticians talk about t-tests, chi-square tests, confidence intervals, and normal distributions.

Correct AnswerverifiedShow Answer

Compared to women, men tend to

Correct AnswerverifiedShow Answer

A(n) ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media.

Correct AnswerverifiedShow Answer

While networking, you are more likely to be remembered if you ask

Correct AnswerverifiedShow Answer

Which of the following is NOT appropriate to include in the conclusion of a speech?

Correct AnswerverifiedShow Answer

Portia was preparing for a networking event and kept reminding herself that she needed to keep eye contact with whomever she was speaking, even though that was not typical for her culture. What skill was Portia working on?

Correct AnswerverifiedShow Answer

Which of the following should you NOT do when attempting to improve communication?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedSecurity is a system of safeguards for p...View AnswerShow Answer

At the end of the fiscal year, Thompson Investments releases an earnings report to clients. By sending the earnings reports to its clients, Thompson Investments is communicating

Correct AnswerverifiedShow Answer

Which of the following is a danger of using a lean medium for nonroutine matters?

Correct AnswerverifiedShow Answer

You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time.

Correct AnswerverifiedShow Answer

________ is the process of translating a message into understandable symbols or language.

Correct AnswerverifiedShow Answer

Which term refers to the use of the Internet at work for personal use?

Correct AnswerverifiedShow Answer

Knowing that men and women communicate differently, which of the following statements would be more likely true for men?

Correct AnswerverifiedShow Answer

Jyllian, a supervisor, told her employees, "The store will close Monday for inventory and all employees are expected to participate." Without knowing how Jyllian communicated her message, we know it was done

Correct AnswerverifiedShow Answer

Contrary to stereotypes, ________ has no impact on media richness preference.

Correct AnswerverifiedShow Answer

Generally people retain about 75 percent of what they hear.

Correct AnswerverifiedShow Answer

An order taker who has a thick accent, and someone who speaks too fast at a fast-food drive-through, are examples of communication barriers.

Correct AnswerverifiedShow Answer

Which of the following is NOT an element of an effective social media policy?

Correct AnswerverifiedShow Answer

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Security is a system of safeguards for p...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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