Question 1

Most people from Western cultures tend to ________ when conveying bad news or negative feedback.

Accepted Answer

A)   avoid eye contact
B)   smile
C)   nod their heads
D)   lean forward
E)   yawnF) D) and E)
G) B) and E)

Question 2

Thinking about the communication process, which of the following would be an accurate description of one of the steps?

Accepted Answer

A)   The message is transmitted through a medium.
B)   The sender decodes the message.
C)   The medium is eliminated.
D)   Noise is eliminated from the message.
E)   The receiver selects the medium.F) B) and E)
G) C) and D)

Question 3

________ is a state of reduced attention that is expressed in behavior that is rigid or thoughtless. This state is natural because human beings simply cannot keep up with all the stimuli they receive.

Accepted Answer

A)   Mindfulness
B)   Cognitive distortion
C)   The mirror effect
D)   Nonverbal communication
E)   MindlessnessF) A) and B)
G) A) and C)

Question 4

Which of the following is the best advice for face-to-face communication?

Accepted Answer

A)   Begin with good news, and lead up to bad news.
B)   Use a face-to-face meeting as an opportunity to multitask.
C)   Hold "town hall" meetings daily.
D)   Speak "off the cuff" rather than preparing a dull list of topics that need to be discussed.
E)   Have face-to-face meetings spontaneously when you encounter a coworker in the daily course of doing business (for example, in the copy room or lunch room) .F) C) and D)
G) B) and C)

Question 5

Explain why it is important to become a good listener.

Accepted Answer

To become a good listener, first show re...

Question 6

When a supervisor is afraid to voice an idea because she or he fears criticism, the result is a receiver barrier.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is the most appropriate medium for a manager advising employees of a revision to the company's bonus structure?

Accepted Answer

A)   The manager should e-mail all those affected.
B)   A face-to-face meeting should be called between the manager and employees.
C)   An announcement should be posted near the office coffee machine.
D)   The manager should telephone each employee.
E)   A personal note should be sent to each from the manager.F) A) and C)
G) C) and D)

Question 8

The grapevine is

Accepted Answer

A)   a formal communication channel.
B)   almost wholly inaccurate.
C)   slower than formal channels.
D)   the source of as much as 90 percent of all organizational communication.
E)   more active when official communication is lacking.F) A) and E)
G) All of the above

Question 9

Among people aged 18-29, the most popular social network is ________, and ________ is the most popular social network among people aged 30-59.

Accepted Answer

A)   Facebook; Facebook
B)   Twitter; Google+
C)   Instagram; Tumblr
D)   Snapchat; LinkedIn
E)   Pinterest; TwitterF) D) and E)
G) A) and D)

Question 10

Which of the following is a tip for writing more effectively for business purposes?

Accepted Answer

A)   Avoid using a subject line when sending an e-mail.
B)   Start by stating your purpose and what you expect of the reader.
C)   Use the passive voice (rather than the active voice) .
D)   Construct interesting, complex sentences.
E)   Begin an e-mail with an informal greeting like "Hey."F) A) and B)
G) A) and E)

Question 11

The more management levels through which a message passes, the

Accepted Answer

A)   more important the message is.
B)   higher the chance the message will become external.
C)   more informal the organization.
D)   more disorganized the organization.
E)   more distorted the message may become.F) A) and C)
G) B) and C)

Question 12

The source for crowdsourcing is most often

Accepted Answer

A)   executive advisory councils.
B)   the Internet and social media.
C)   boards of directors.
D)   professional associations.
E)   competitors.F) A) and B)
G) All of the above

Question 13

The introduction to a business speech should

Accepted Answer

A)   get right to the point.
B)   contain at least one joke.
C)   contain a phrase like "I'm honored to be here."
D)   contain significant details of the presentation.
E)   contain an unrelated story to catch the interest of the audience.F) A) and E)
G) A) and B)

Question 14

Gabrielle works part time in a coffee shop. Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders. The noisy equipment is an example of a(n)  ________ barrier to communication.

Accepted Answer

A)   physical
B)   semantic
C)   personal
D)   encoding
E)   feedbackF) A) and E)
G) A) and D)

Question 15

All of you taking this course have e-mail, even if it is only the student account issued by the college or university, and probably check it multiple times a day, but think about the average user. Which of the following statements would be FALSE?

Accepted Answer

A)   The average worker can receive hundreds of e-mails in a day.
B)   Texting and social networking have begun to reduce the dominance of e-mail.
C)   The number of e-mail users worldwide has peaked and begun to decline.
D)   Many computer applications require an e-mail address for access.
E)   Most workers feel that they can answer only a few dozen e-mails per day.F) A) and D)
G) A) and C)

Question 16

Executives at Amalfi Construction want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following paths of communication are possible, how should executives communicate this information?

Accepted Answer

A)   Send a note to all managers.
B)   Post a notice on all bulletin boards.
C)   Hold a face-to-face meeting.
D)   Send an e-mail to all managers.
E)   Schedule a conference phone call.F) A) and C)
G) A) and B)

Question 17

Active listening requires all of the following EXCEPT

Accepted Answer

A)   decoding.
B)   interpreting verbal messages.
C)   full attention.
D)   processing of information.
E)   focusing on the delivery rather than content.F) A) and B)
G) A) and E)

Question 18

Joi, working at a research facility in Washington, DC, needs to communicate with Jesús, who is in Mexico City, about a project they are working on. Although Jesús has a perfect command of English, they are still facing a(n)  ________ barrier to communication.

Accepted Answer

A)   semantic
B)   physical
C)   encoding
D)   medium
E)   personalF) C) and D)
G) A) and D)

Question 19

Of the following, which medium is the richest?

Accepted Answer

A)   company newsletter
B)   telephone
C)   videoconference
D)   memo
E)   e-mailF) A) and B)
G) A) and E)

Question 20

Which of the following is NOT a suggestion that may help you be a good listener?

Accepted Answer

A)   Show respect for the speaker; do not interrupt.
B)   Ask good questions.
C)   Paraphrase and summarize remarks.
D)   Use nonverbal cues to demonstrate interest and involvement.
E)   Mentally compose your response.F) A) and C)
G) A) and E)

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Explain why it is important to become a good listener.

Correct AnswerverifiedTo become a good listener, first show re...View AnswerShow Answer

Joi, working at a research facility in Washington, DC, needs to communicate with Jesús, who is in Mexico City, about a project they are working on. Although Jesús has a perfect command of English, they are still facing a(n) ________ barrier to communication.

Correct AnswerverifiedShow Answer

Thinking about the communication process, which of the following would be an accurate description of one of the steps?

Correct AnswerverifiedShow Answer

The grapevine is

Correct AnswerverifiedShow Answer

Most people from Western cultures tend to ________ when conveying bad news or negative feedback.

Correct AnswerverifiedShow Answer

Active listening requires all of the following EXCEPT

Correct AnswerverifiedShow Answer

The source for crowdsourcing is most often

Correct AnswerverifiedShow Answer

Gabrielle works part time in a coffee shop. Some of the equipment is so noisy it prevents her from correctly hearing what the customer orders. The noisy equipment is an example of a(n) ________ barrier to communication.

Correct AnswerverifiedShow Answer

All of you taking this course have e-mail, even if it is only the student account issued by the college or university, and probably check it multiple times a day, but think about the average user. Which of the following statements would be FALSE?

Correct AnswerverifiedShow Answer

Of the following, which medium is the richest?

Correct AnswerverifiedShow Answer

Executives at Amalfi Construction want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming the following paths of communication are possible, how should executives communicate this information?

Correct AnswerverifiedShow Answer

Among people aged 18-29, the most popular social network is ________, and ________ is the most popular social network among people aged 30-59.

Correct AnswerverifiedShow Answer

Which of the following is the best advice for face-to-face communication?

Correct AnswerverifiedShow Answer

Which of the following is the most appropriate medium for a manager advising employees of a revision to the company's bonus structure?

Correct AnswerverifiedShow Answer

Which of the following is a tip for writing more effectively for business purposes?

Correct AnswerverifiedShow Answer

________ is a state of reduced attention that is expressed in behavior that is rigid or thoughtless. This state is natural because human beings simply cannot keep up with all the stimuli they receive.

Correct AnswerverifiedShow Answer

Which of the following is NOT a suggestion that may help you be a good listener?

Correct AnswerverifiedShow Answer

The introduction to a business speech should

Correct AnswerverifiedShow Answer

When a supervisor is afraid to voice an idea because she or he fears criticism, the result is a receiver barrier.

Correct AnswerverifiedShow Answer

The more management levels through which a message passes, the

Correct AnswerverifiedShow Answer

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To become a good listener, first show re...
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Among people aged 18-29, the most popular social network is , and is the most popular social network among people aged 30-59.

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