Question 1

Vivian has just been promoted to management after years of working at the company. She is very excited, but nervous to now be the boss of several of her colleagues. What would be good advice for her?

Accepted Answer

A)   Remind them you are now the boss and ask to be copied on everything.
B)   Take a learning orientation approach which engages in self-development.
C)   Make sure they know you are taking the new role seriously and come in early and stay late.
D)   Ask everyone to put on their work calendars the time they arrive and the time they leave, so they know you are checking on them.
E)   Stop by everyone's cubicles often and ask to see their work, so they know you are still part of the team.F) C) and D)
G) A) and D) B

Question 2

Which of the following is a step in the control process?

Accepted Answer

A)   complete a job redesign
B)   evaluate opportunities
C)   compare work units to one another
D)   implement TQM
E)   establish standardsF) A) and E)
G) B) and C)

Question 3

All Round, a new virtual music store, is trying to compete with iTunes. One thing All Round did was count the number of products sold and units produced. Where are they in the control process?

Accepted Answer

A)   establishing standards
B)   measuring performance
C)   comparing performance
D)   taking corrective action
E)   making changesF) B) and C)
G) All of the above

Question 4

Rural Internet Services, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. Rural Internet Services is attempting to reduce cycle time.

Accepted Answer

A) True 
 B)False

Question 5

One characteristic of incremental budgeting is that it

Accepted Answer

A)   allows comparison using various units, like labor hours and dollars.
B)   is flexible toward changing environmental demands.
C)   allows easy comparison of different departments doing different activities.
D)   locks managers into stable spending arrangements.
E)   requires more time from managers than zero-based budgeting.F) A) and E)
G) A) and B)

Question 6

Ingrid is new to her company and has asked for the strategic plan, the organizational chart, and the planning goals for her unit. One of her employees tells her, "Good luck with that. We have been asking for all of those things and have never seen them. We are even surprised they hired a new manager for us. We thought they were going to lay all of us off." Discuss how Ingrid can use what the employee has told her and the information she has asked for to create a strategy map.

Accepted Answer

Ingrid can use a strategy map as a "visu...

Question 7

Which of the following is NOT a belief measure on the balanced scorecard in relation to customers?

Accepted Answer

A)   customer acquisition
B)   market share
C)   response time
D)   percentage of bids won
E)   innovationF) C) and D)
G) D) and E)

Question 8

Which of the following best describes ERP systems?

Accepted Answer

A)   popular recruiting systems that help maximize diversity in the workplace
B)   comprehensive systems for identifying and measuring changes in productivity
C)   software information systems that integrate all aspects of business, helping managers stay on top of the latest developments
D)   training systems for employees that allow self-discovery and correction of weaknesses
E)   control systems in which managers are made aware of all deviations from standardsF) D) and E)
G) C) and E)

Question 9

This question contains two parts; be sure to answer both.
First, list the steps in the control process.
Next, discuss how you would use each step in the control process to manage a team project for one of your classes. Assume the team is made up of five members including you, and the team's performance counts for 25 percent of the grade.

Accepted Answer

The four control process steps are (1) e...

Question 10

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century?

Accepted Answer

A)   sustainability
B)   ethical standards
C)   economic stagnation
D)   globalization
E)   diversityF) A) and D)
G) None of the above

Question 12

Standards are best measured when they are

Accepted Answer

A)   broad.
B)   quantifiable.
C)   narrow.
D)   efficient.
E)   ethical.F) D) and E)
G) A) and E)

Question 13

Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. This control is part of the ________ area.

Accepted Answer

A)   structural
B)   physical
C)   financial
D)   informational
E)   human resourcesF) A) and B)
G) None of the above

Question 14

The control process begins with establishing standards.

Accepted Answer

A) True 
 B)False  True

Question 15

At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. Macon is clearly operating with the use of a(n)  ________ budget.

Accepted Answer

A)   zero-based
B)   incremental
C)   cash
D)   fixed
E)   variableF) A) and E)
G) B) and D)

Question 16

Describe the processes used to increase productivity.

Accepted Answer

Individual employees, managers, and organizations all share responsibility for increasing individual productivity. Individuals contribute by proactively bringing their skills, energy, talents, and motivation to work on a daily basis. They also can increase productivity by engaging in self-development and organizational citizenship. This is most likely to happen, however, when employees work for supportive and talented managers. This is where managers enter the productivity equation.
Managers need to bring their "best selves" to work just like any other employee. Managerial behavior is a key input to individual productivity. It is essential for managers to take a learning orientation toward their jobs. This implies that managers will attempt to continuously improve their leadership skills. This might involve taking courses at a local college or university, enrolling in company-sponsored training programs, obtaining advice from an executive coach or mentor, or reading relevant books.
Organizations contribute to individual productivity by providing positive work environments and cultures that promote employee engagement, satisfaction, and flourishing. This ultimately involves investing in training and development for all employees.
Productivity can be measured using two methods:
Benchmarking is a way to measure something against a standard, the benchmark. Companies use internal benchmarks to set performance standards, competitive benchmarking to assess themselves against their competitors, and strategic benchmarking when they are ready to look outside their industry, such as when adopting Six Sigma, to learn from world-class performers wherever they are.
Best practices are "a set of guidelines, ethics or ideas that represent the most efficient or prudent course of action." Companies often develop best practices internally through managers' and employees' positive experiences on the job, and they sometimes adopt the strategies with which other companies have succeeded in similar situations. Some best practices are guided by laws and regulations; for instance, companies may not ask job applicants questions that would allow hiring managers to discriminate based on race or ethnicity, sex, age, or religion. So a best practice in hiring is to know the law and ask only allowed questions.

Question 17

Why is it important to control the supply chain?

Accepted Answer

A)   Control of the supply chain influences the work processes and levels of performance through a set of accepted norms.
B)   As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing.
C)   It is effective in ensuring that performance standards are being met.
D)   It increases employee commitment and workers taking responsibility for their performance.
E)   Controlling the supply chain means it can be used to monitor employees and assess job satisfaction, engagement, and leadership.F) All of the above
G) C) and D)

Question 18

Which of the following more closely aligns with a job versus a career?

Accepted Answer

A)   It belongs to you and lasts a lifetime.
B)   It can be managed and nurtured.
C)   It is temporary and in service of someone else.
D)   It can be created to fit your values and needs.
E)   There is no distinction, they are the same thing.F) D) and E)
G) B) and E)

Question 19

What is the dominant approach for budgeting used today?

Accepted Answer

A)   planning programming budgeting system
B)   zero-base budgeting
C)   incremental budgeting
D)   financial control cost systems
E)   expense contracting systemsF) C) and E)
G) All of the above

Question 20

How would innovation and learning be measured on the balanced scorecard?

Accepted Answer

A)   employee retention
B)   external audits
C)   decentralized controls
D)   personality tests
E)   strategic controlsF) B) and D)
G) C) and D)

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Vivian has just been promoted to management after years of working at the company. She is very excited, but nervous to now be the boss of several of her colleagues. What would be good advice for her?

Correct Answer
verified
B

Which of the following is a step in the control process?

Correct Answer
verified

All Round, a new virtual music store, is trying to compete with iTunes. One thing All Round did was count the number of products sold and units produced. Where are they in the control process?

Correct Answer
verified

Rural Internet Services, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. Rural Internet Services is attempting to reduce cycle time.

Correct Answer
verified

One characteristic of incremental budgeting is that it

Correct Answer
verified

Correct Answer
verified
Ingrid can use a strategy map as a "visu...
View Answer

Which of the following is NOT a belief measure on the balanced scorecard in relation to customers?

Correct Answer
verified

Which of the following best describes ERP systems?

Correct Answer
verified

Correct Answer
verified
The four control process steps are (1) e...
View Answer

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

Correct Answer
verified

Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century?

Correct Answer
verified

Standards are best measured when they are

Correct Answer
verified

Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. This control is part of the ________ area.

Correct Answer
verified

The control process begins with establishing standards.

Correct Answer
verified
True

At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. Macon is clearly operating with the use of a(n) ________ budget.

Correct Answer
verified

Describe the processes used to increase productivity.

Why is it important to control the supply chain?

Correct Answer
verified

Which of the following more closely aligns with a job versus a career?

Correct Answer
verified

What is the dominant approach for budgeting used today?

Correct Answer
verified

How would innovation and learning be measured on the balanced scorecard?

Correct Answer
verified

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Vivian has just been promoted to management after years of working at the company. She is very excited, but nervous to now be the boss of several of her colleagues. What would be good advice for her?

Correct AnswerverifiedB

Which of the following is a step in the control process?

Correct AnswerverifiedShow Answer

All Round, a new virtual music store, is trying to compete with iTunes. One thing All Round did was count the number of products sold and units produced. Where are they in the control process?

Correct AnswerverifiedShow Answer

Rural Internet Services, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. Rural Internet Services is attempting to reduce cycle time.

Correct AnswerverifiedShow Answer

One characteristic of incremental budgeting is that it

Correct AnswerverifiedShow Answer

Correct AnswerverifiedIngrid can use a strategy map as a "visu...View AnswerShow Answer

Which of the following is NOT a belief measure on the balanced scorecard in relation to customers?

Correct AnswerverifiedShow Answer

Which of the following best describes ERP systems?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe four control process steps are (1) e...View AnswerShow Answer

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

Correct AnswerverifiedShow Answer

Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century?

Correct AnswerverifiedShow Answer

Standards are best measured when they are

Correct AnswerverifiedShow Answer

Charmaine was required to take an Excel spreadsheet test as part of her application for an executive assistant position. This control is part of the ________ area.

Correct AnswerverifiedShow Answer

The control process begins with establishing standards.

Correct AnswerverifiedTrue

At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. Macon is clearly operating with the use of a(n) ________ budget.

Correct AnswerverifiedShow Answer

Describe the processes used to increase productivity.

Why is it important to control the supply chain?

Correct AnswerverifiedShow Answer

Which of the following more closely aligns with a job versus a career?

Correct AnswerverifiedShow Answer

What is the dominant approach for budgeting used today?

Correct AnswerverifiedShow Answer

How would innovation and learning be measured on the balanced scorecard?

Correct AnswerverifiedShow Answer

Correct Answer
verified
B

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Ingrid can use a strategy map as a "visu...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The four control process steps are (1) e...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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