Question 1

Which of the following is a primary function of management?

Accepted Answer

A)   communicating
B)   globalizing
C)   cooperating
D)   organizing
E)   influencingF) A) and E)
G) B) and C)

Question 2

Which of the following is part of Deming's PDCA cycle?

Accepted Answer

A)   check
B)   direct
C)   apply
D)   process
E)   decideF) B) and C)
G) A) and E)

Question 3

________ is the process of instituting ongoing small, incremental improvements in all parts of an organization.

Accepted Answer

A)   MBO
B)   Reengineering
C)   Radical innovation
D)   Continuous improvement
E)   ProductivityF) All of the above
G) B) and E)

Question 4

You manage a Verizon Store. Explain how each of the four perspectives of the balanced scorecard is relevant to your business.

Accepted Answer

A balanced scorecard gives top managers ...

Question 5

How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams?

Accepted Answer

A)   They are adapting to change and uncertainty.
B)   They are discovering irregularities and errors.
C)   They are detecting opportunities and increasing innovation.
D)   They are providing performance feedback.
E)   They are decentralizing decision making.F) A) and B)
G) A) and C)

Question 6

Productivity equals

Accepted Answer

A)   labor, capital, energy, and materials, divided by goods and services produced.
B)   goods and services produced, divided by labor, capital, energy, and materials.
C)   labor, energy, and capital, divided by goods, services, and materials.
D)   goods and services and energy and materials, divided by labor and capital produced.
E)   energy and materials, divided by labor and capital.F) A) and B)
G) C) and D)

Question 7

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control.

Accepted Answer

A)   strategic
B)   functional
C)   operational
D)   tactical
E)   managerialF) None of the above
G) A) and B)

Question 8

Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. This organization has overcome the control system barrier of

Accepted Answer

A)   too much control.
B)   overemphasis on paperwork.
C)   overemphasis on means instead of ends.
D)   overemphasis on one instead of multiple approaches.
E)   too little participation.F) A) and B)
G) A) and C)

Question 9

Which of the following areas of control for organizations exerts informal control?

Accepted Answer

A)   structural
B)   human resources
C)   informational
D)   competitive
E)   culturalF) None of the above
G) C) and D)

Question 10

Unlike the ISO 9000 series, the ISO 14000 series identifies standards for environmental performance.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following may be done as a corrective action in the control process?

Accepted Answer

A)   Establish standards.
B)   Renew standards.
C)   Compare performance to standards.
D)   Align processes with goals.
E)   Evaluate performance and take action.F) C) and D)
G) None of the above

Question 12

This question contains two parts; be sure to answer both.
First, describe the barriers to the success of control systems.
Second, consider one of your college classes as an example and your instructor as someone who would like to have good control systems in place. Explain if and how the barriers have detracted from your instructor's performance in the class.

Accepted Answer

The barriers are:
• too much control.
• ...

Question 13

At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. If he finds any, he makes adjustments to various pieces of equipment in his area. Simon's job involves

Accepted Answer

A)   feed-forward control.
B)   benchmarking.
C)   reduced cycle time.
D)   statistical process control.
E)   strategic control.F) B) and C)
G) A) and C)

Question 14

Before the fall term began, professors at Pinetops Community College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This situation is an example of which barrier to successful control?

Accepted Answer

A)   overemphasis on paperwork
B)   overemphasis on one instead of multiple approaches
C)   too much control
D)   overemphasis on means instead of ends
E)   too much flexibilityF) A) and B)
G) A) and C)

Question 15

Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in

Accepted Answer

A)   organizing.
B)   controlling.
C)   measuring.
D)   leading.
E)   planning.F) B) and E)
G) A) and C)

Question 16

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point; only incremental changes in the budget request are reviewed.

Accepted Answer

A) True 
 B)False

Question 17

Araceli has a new manager who she suspects might be a micromanager. What signs should she watch for from him?

Accepted Answer

A)   He asks to be copied on everything regardless of what it is.
B)   He expects assignments to be done according to the directions given.
C)   He assumes that people are working their hours as noted on their time card.
D)   He has high employee retention and low attrition rates.
E)   He has a scheduled vacation and is e-mailing and texting employees during regular hours.F) A) and B)
G) C) and D)

Question 18

A(n)  ________ budget is one that can be adjusted over time for changing environmental conditions.

Accepted Answer

A)   operating
B)   incremental
C)   zero-based
D)   variable
E)   cashF) B) and D)
G) A) and B)

Question 19

An income statement summarizes an organization's financial results over a specified period of time, such as a quarter or a year.

Accepted Answer

A) True 
 B)False

Question 20

Techniques for improving quality include all of the following EXCEPT

Accepted Answer

A)   Six Sigma.
B)   outsourcing.
C)   reduced cycle time.
D)   statistical process control.
E)   market share.F) C) and D)
G) B) and E)

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

You manage a Verizon Store. Explain how each of the four perspectives of the balanced scorecard is relevant to your business.

Correct Answer
verified
A balanced scorecard gives top managers ...
View Answer

Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in

Correct Answer
verified

Which of the following is a primary function of management?

Correct Answer
verified

Which of the following areas of control for organizations exerts informal control?

Correct Answer
verified

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point; only incremental changes in the budget request are reviewed.

Correct Answer
verified

Correct Answer
verified
The barriers are:
• too much control.
• ...
View Answer

Unlike the ISO 9000 series, the ISO 14000 series identifies standards for environmental performance.

Correct Answer
verified

At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. If he finds any, he makes adjustments to various pieces of equipment in his area. Simon's job involves

Correct Answer
verified

A(n) ________ budget is one that can be adjusted over time for changing environmental conditions.

Correct Answer
verified

________ is the process of instituting ongoing small, incremental improvements in all parts of an organization.

Correct Answer
verified

Araceli has a new manager who she suspects might be a micromanager. What signs should she watch for from him?

Correct Answer
verified

Which of the following may be done as a corrective action in the control process?

Correct Answer
verified

Productivity equals

Correct Answer
verified

How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams?

Correct Answer
verified

An income statement summarizes an organization's financial results over a specified period of time, such as a quarter or a year.

Correct Answer
verified

Correct Answer
verified

Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. This organization has overcome the control system barrier of

Correct Answer
verified

Which of the following is part of Deming's PDCA cycle?

Correct Answer
verified

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control.

Correct Answer
verified

Techniques for improving quality include all of the following EXCEPT

Correct Answer
verified

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

You manage a Verizon Store. Explain how each of the four perspectives of the balanced scorecard is relevant to your business.

Correct AnswerverifiedA balanced scorecard gives top managers ...View AnswerShow Answer

Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in

Correct AnswerverifiedShow Answer

Which of the following is a primary function of management?

Correct AnswerverifiedShow Answer

Which of the following areas of control for organizations exerts informal control?

Correct AnswerverifiedShow Answer

Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point; only incremental changes in the budget request are reviewed.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe barriers are:• too much control.• ...View AnswerShow Answer

Unlike the ISO 9000 series, the ISO 14000 series identifies standards for environmental performance.

Correct AnswerverifiedShow Answer

At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. If he finds any, he makes adjustments to various pieces of equipment in his area. Simon's job involves

Correct AnswerverifiedShow Answer

A(n) ________ budget is one that can be adjusted over time for changing environmental conditions.

Correct AnswerverifiedShow Answer

________ is the process of instituting ongoing small, incremental improvements in all parts of an organization.

Correct AnswerverifiedShow Answer

Araceli has a new manager who she suspects might be a micromanager. What signs should she watch for from him?

Correct AnswerverifiedShow Answer

Which of the following may be done as a corrective action in the control process?

Correct AnswerverifiedShow Answer

Productivity equals

Correct AnswerverifiedShow Answer

How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams?

Correct AnswerverifiedShow Answer

An income statement summarizes an organization's financial results over a specified period of time, such as a quarter or a year.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. This organization has overcome the control system barrier of

Correct AnswerverifiedShow Answer

Which of the following is part of Deming's PDCA cycle?

Correct AnswerverifiedShow Answer

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control.

Correct AnswerverifiedShow Answer

Techniques for improving quality include all of the following EXCEPT

Correct AnswerverifiedShow Answer

Correct Answer
verified
A balanced scorecard gives top managers ...
View Answer

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified
The barriers are:
• too much control.
• ...
View Answer

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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