Question 1

Which of the following is NOT a characteristic of a successful control system?

Accepted Answer

A)   strategic and results-oriented
B)   timely, accurate, and objective
C)   realistic, positive, and understandable
D)   flexible and encourages self-control
E)   inflexible to optimize controlF) C) and E)
G) B) and C)

Question 2

Which of the following is NOT a perspective of the balanced scorecard?

Accepted Answer

A)   internal business
B)   external processes
C)   financial
D)   innovation and learning
E)   customerF) B) and C)
G) C) and D)

Question 3

TQM's two core principles are

Accepted Answer

A)   employee commitment and customer satisfaction.
B)   financial health and financial stability.
C)   management and leadership.
D)   people orientation and improvement orientation.
E)   radical innovation and continuous improvement.F) C) and E)
G) C) and D)

Question 4

A(n)  ________ represents the profits or losses incurred by an organization.

Accepted Answer

A)   expense budget
B)   income statement
C)   ratio analysis
D)   capital expenditures budget
E)   balance sheetF) C) and E)
G) C) and D)

Question 5

A successful organization can involve its employees in the control system in all of the following ways EXCEPT

Accepted Answer

A)   setting realistic performance results.
B)   emphasizing development and improvement.
C)   encouraging good communication and mutual participation.
D)   regulating its behavior.
E)   presenting data in understandable terms.F) B) and C)
G) C) and E)

Question 6

Kimberli manages employees at Mountaintop Ski Resorts. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ________ control.

Accepted Answer

A)   bureaucratic
B)   market
C)   decentralized
D)   autocratic
E)   functionalF) None of the above
G) A) and C)

Question 7

________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Accepted Answer

A)   Measuring
B)   Leading
C)   Organizing
D)   Controlling
E)   PlanningF) All of the above
G) A) and E)

Question 8

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

Accepted Answer

A) True 
 B)False

Question 9

Imagine that you are at an interview and you are asked to describe yourself. Using the guidelines for self-promotion, what would you say?

Accepted Answer

The goal of self-promotion is to inform ...

Question 10

How is a control chart used?

Accepted Answer

A)   to compare measured performance against the standards established
B)   to show a significant deviation from standards
C)   to recognize and reinforce positive performance
D)   to establish the normal or desired performance with upper and lower limits
E)   to quantify the performance level for a given goalF) A) and B)
G) A) and C)

Question 11

Controls allow top management to decentralize decision making at lower levels within the organization.

Accepted Answer

A) True 
 B)False

Question 12

Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?

Accepted Answer

A)   overemphasis on means instead of ends
B)   overemphasis on paperwork
C)   overemphasis on one instead of multiple approaches
D)   too much control
E)   too little participationF) All of the above
G) B) and D)

Question 13

Internal business processes influence all of the following EXCEPT

Accepted Answer

A)   productivity.
B)   quality.
C)   access.
D)   safety.
E)   efficiency.F) C) and D)
G) None of the above

Question 14

________ control is an approach to organizational control that is characterized by informal and organic structural arrangements.

Accepted Answer

A)   Relational
B)   Functional
C)   Decentralized
D)   Bureaucratic
E)   MarketF) B) and D)
G) B) and E)

Question 15

Which of the following best defines Kaizen?

Accepted Answer

A)   ideas for making organizations more responsive, more democratic, and less wasteful
B)   a comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction
C)   a cycle using observed data for continuous improvement of operations
D)   a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization
E)   a rigorous statistical analysis process that reduces defects in manufacturing and service-related processesF) None of the above
G) All of the above

Question 16

Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?

Accepted Answer

A)   taking corrective action
B)   establishing standards
C)   comparing performance to standards
D)   measuring performance
E)   controlling productivityF) A) and C)
G) A) and E)

Question 17

Janis is the CEO of Global Marketplace. She is reviewing the company's five-year plan and deciding if any corrective actions are needed. How would you describe her level of control?

Accepted Answer

A)   operational
B)   tactical
C)   strategic
D)   physical
E)   informationalF) C) and D)
G) A) and D)

Question 18

Which kind of organization is most likely to try to exert too much control?

Accepted Answer

A)   bureaucratic
B)   market
C)   employee-driven
D)   decentralized
E)   matrixF) B) and D)
G) C) and D)

Question 19

Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT

Accepted Answer

A)   goals.
B)   energy.
C)   materials.
D)   labor.
E)   capital.F) A) and D)
G) D) and E)

Question 20

Charlotte is trying to measure her salon's productivity during the first quarter. For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills.

Accepted Answer

A)   the number of clients
B)   the average daily receipts
C)   her budgeted costs
D)   the total salon services and products sold
E)   her projected revenueF) C) and D)
G) D) and E)

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Which of the following is NOT a perspective of the balanced scorecard?

Correct Answer
verified

Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?

Correct Answer
verified

Correct Answer
verified

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

Correct Answer
verified

Which of the following best defines Kaizen?

Correct Answer
verified

Janis is the CEO of Global Marketplace. She is reviewing the company's five-year plan and deciding if any corrective actions are needed. How would you describe her level of control?

Correct Answer
verified

Charlotte is trying to measure her salon's productivity during the first quarter. For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills.

Correct Answer
verified

Which of the following is NOT a characteristic of a successful control system?

Correct Answer
verified

How is a control chart used?

Correct Answer
verified

Controls allow top management to decentralize decision making at lower levels within the organization.

Correct Answer
verified

Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?

Correct Answer
verified

A(n) ________ represents the profits or losses incurred by an organization.

Correct Answer
verified

A successful organization can involve its employees in the control system in all of the following ways EXCEPT

Correct Answer
verified

Internal business processes influence all of the following EXCEPT

Correct Answer
verified

Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT

Correct Answer
verified

TQM's two core principles are

Correct Answer
verified

________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Correct Answer
verified

Which kind of organization is most likely to try to exert too much control?

Correct Answer
verified

Imagine that you are at an interview and you are asked to describe yourself. Using the guidelines for self-promotion, what would you say?

Correct Answer
verified
The goal of self-promotion is to inform ...
View Answer

________ control is an approach to organizational control that is characterized by informal and organic structural arrangements.

Correct Answer
verified

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Which of the following is NOT a perspective of the balanced scorecard?

Correct AnswerverifiedShow Answer

Tre'quon's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

Correct AnswerverifiedShow Answer

Which of the following best defines Kaizen?

Correct AnswerverifiedShow Answer

Janis is the CEO of Global Marketplace. She is reviewing the company's five-year plan and deciding if any corrective actions are needed. How would you describe her level of control?

Correct AnswerverifiedShow Answer

Charlotte is trying to measure her salon's productivity during the first quarter. For this period, she should divide ________ by the costs of her staff, loans, materials, and utility bills.

Correct AnswerverifiedShow Answer

Which of the following is NOT a characteristic of a successful control system?

Correct AnswerverifiedShow Answer

How is a control chart used?

Correct AnswerverifiedShow Answer

Controls allow top management to decentralize decision making at lower levels within the organization.

Correct AnswerverifiedShow Answer

Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?

Correct AnswerverifiedShow Answer

A(n) ________ represents the profits or losses incurred by an organization.

Correct AnswerverifiedShow Answer

A successful organization can involve its employees in the control system in all of the following ways EXCEPT

Correct AnswerverifiedShow Answer

Internal business processes influence all of the following EXCEPT

Correct AnswerverifiedShow Answer

Managers can increase overall productivity by increasing the efficiency of all the following EXCEPT

Correct AnswerverifiedShow Answer

TQM's two core principles are

Correct AnswerverifiedShow Answer

________ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Correct AnswerverifiedShow Answer

Which kind of organization is most likely to try to exert too much control?

Correct AnswerverifiedShow Answer

Imagine that you are at an interview and you are asked to describe yourself. Using the guidelines for self-promotion, what would you say?

Correct AnswerverifiedThe goal of self-promotion is to inform ...View AnswerShow Answer

________ control is an approach to organizational control that is characterized by informal and organic structural arrangements.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The goal of self-promotion is to inform ...
View Answer

Correct Answer
verified