Question 1

What is interactive voice response (IVR) ?

Accepted Answer

A)  automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B)  directs customers to use touch-tone phones or keywords to navigate or provide information
C)  routes inbound calls to available agents
D)  All of these are correct.E) C) and D)
F) All of the above

Question 2

Where would you find the customers' customer in a typical supply chain?

Accepted Answer

A)  upstream
B)  downstream
C)  in the middle
D)  not on the supply chainE) A) and B)
F) A) and C)

Question 3

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 4

What is materials management?

Accepted Answer

A)  purchase goods and services to meet the needs of the supply chain
B)  includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain
C)  includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing
D)  occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) C) and D)
F) B) and C)

Question 5

Which of the following questions can materials management help a company answer?

Accepted Answer

A)  What are our current inventory levels?
B)  What items are running low in the warehouse?
C)  What items are at risk of spoiling in the warehouse?
D)  All of these are correct.E) B) and C)
F) A) and D)

Question 6

Which question below represents a CRM analyzing technology question?

Accepted Answer

A)  Why did sales not meet forecasts?
B)  What customers are at risk of leaving?
C)  What is the total revenue by customer?
D)  All of these are correct.E) None of the above
F) B) and C)

Question 7

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 8

Inbound logistics distributes goods and services to customers.

Accepted Answer

A) True 
 B)False

Question 9

Data integration is the integration of data from multiple sources, which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 10

Which of the metrics below represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A)  back order
B)  inventory cycle time
C)  customer order cycle time
D)  inventory turnoverE) B) and D)
F) A) and C)

Question 11

What is supply chain event management (SCEM) ?

Accepted Answer

A)  enables an organization to react more quickly to resolve supply chain issues
B)  applies technology to the activities in the order life cycle from inquiry to sale
C)  allows an organization to reduce the cost and time required during the design process of a product
D)  helps organizations reduce their investment in inventory while improving customer satisfaction through product availabilityE) A) and C)
F) B) and C)

Question 12

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Accepted Answer

A)  supplier relationship management
B)  partner relationship management
C)  employee relationship management
D)  All of these are correct.E) A) and B)
F) A) and C)

Question 13

In the basic supply chain, source refers to planning for transportation of goods to customers.

Accepted Answer

A) True 
 B)False

Question 14

In which of the five basic supply chain activities do you support customers and product returns?

Accepted Answer

A)  plan
B)  source
C)  deliver
D)  returnE) A) and D)
F) All of the above

Question 15

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

Accepted Answer

A)  CRM
B)  SCM
C)  ERP
D)  All of these are correct.E) C) and D)
F) A) and C)

Question 16

What are two of the primary features of ebusiness components?

Accepted Answer

A)  eprocurement
B)  elogistics
C)  eprocurement and elogistics
D)  None of these are correct.E) C) and D)
F) All of the above

Question 17

What provides enterprisewide support and data access for a firm's operations and business processes?

Accepted Answer

A)  enterprise systems
B)  enterprise application integration
C)  middleware
D)  enterprise application integration middlewareE) C) and D)
F) A) and B)

Question 18

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 19

What is a data integration?

Accepted Answer

A)  the integration of a company's existing management information systems
B)  the integration of data from multiple sources, which provides a unified view of all data
C)  an integration method that sends information entered into a given system automatically to all downstream systems and processes
D)  an integration method that sends information entered into a given system automatically to all upstream systems and processesE) A) and B)
F) None of the above

Question 20

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

What is a data integration?

Correct AnswerverifiedShow Answer

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Correct AnswerverifiedShow Answer

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

Correct AnswerverifiedShow Answer

What is interactive voice response (IVR) ?

Correct AnswerverifiedShow Answer

Which question below represents a CRM analyzing technology question?

Correct AnswerverifiedShow Answer

What is materials management?

Correct AnswerverifiedShow Answer

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Correct AnswerverifiedShow Answer

What are two of the primary features of ebusiness components?

Correct AnswerverifiedShow Answer

Which of the metrics below represents the time it takes to manufacture a product and deliver it to the retailer?

Correct AnswerverifiedShow Answer

A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Correct AnswerverifiedShow Answer

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Correct AnswerverifiedShow Answer

What provides enterprisewide support and data access for a firm's operations and business processes?

Correct AnswerverifiedShow Answer

Where would you find the customers' customer in a typical supply chain?

Correct AnswerverifiedShow Answer

What is supply chain event management (SCEM) ?

Correct AnswerverifiedShow Answer

Which of the following questions can materials management help a company answer?

Correct AnswerverifiedShow Answer

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Correct AnswerverifiedShow Answer

Inbound logistics distributes goods and services to customers.

Correct AnswerverifiedShow Answer

In the basic supply chain, source refers to planning for transportation of goods to customers.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you support customers and product returns?

Correct AnswerverifiedShow Answer

Data integration is the integration of data from multiple sources, which provides a unified view of all data.

Correct AnswerverifiedShow Answer

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