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What are unmanned aircraft that can fly autonomously, or without a human?


A) 3D Printing
B) robotics
C) drones
D) RFID

E) A) and C)
F) B) and D)

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Which ERP component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?


A) accounting and finance components
B) production and managerial management components
C) human resource components
D) production and materials management components

E) B) and D)
F) All of the above

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Computer-aided design/computer-aided manufacturing (CAD/CAM) systems are used to create the digital designs and then manufacture the products.

A) True
B) False

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In the basic supply chain, source refers to building relationships with suppliers to procure raw materials.

A) True
B) False

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Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

A) True
B) False

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What is inventory turnover?


A) an unfilled customer order for a product that is out of stock
B) the time it takes to manufacture a product and deliver it to the retailer
C) the agreed upon time between the purchase of a product and the delivery of the product
D) the frequency of inventory replacement

E) None of the above
F) A) and C)

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Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.

A) True
B) False

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Integrations are achieved using middleware-several types of software that sit between and provide connectivity for two or more software applications.Middleware translates information between disparate systems.

A) True
B) False

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What takes information entered into a given system and sends it automatically to all downstream systems and processes?


A) forward integration
B) forward data interchange
C) backward integration
D) backward data interchange

E) B) and C)
F) All of the above

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In the basic supply chain, return refers to preparing to manage all resources required to meet demands.

A) True
B) False

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Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

A) True
B) False

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Up-selling is selling additional products or services to an existing customer.

A) True
B) False

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What is the bullwhip effect?


A) views all areas up and down the supply chain in real time
B) uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C) ensures supply chain cohesion by automating the different activities of the supply chain
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

E) B) and D)
F) A) and B)

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Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

A) True
B) False

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Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

A) True
B) False

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Inventory turnover is the frequency of inventory replacement.

A) True
B) False

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Cradle to grave provides materials management support.

A) True
B) False

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RFID uses electronic tags and labels to identify objects wirelessly over short distances.

A) True
B) False

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Cross-selling is increasing the value of the sale.

A) True
B) False

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What is McDonald's performing when it asks its customers if they would like to super-size their meals?


A) campaign management
B) cross-selling
C) up-selling
D) down-selling

E) A) and C)
F) None of the above

Correct Answer

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