Question 1

Electronic data interchange (EDI) is a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Question 2

The evolution of CRM is reporting, analyzing, and predicting.

Accepted Answer

A) True 
 B)False

Question 3

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 4

Drones are unmanned aircraft that can fly autonomously, or without a human.

Accepted Answer

A) True 
 B)False

Question 5

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Accepted Answer

A) True 
 B)False

Question 6

Materials are transformed into semifinished and finished products-the organization's own production processes.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following questions can procurement help a company answer?

Accepted Answer

A)  What quantity of raw materials should we purchase to minimize spoilage?
B)  How can we guarantee that our raw materials meet production needs?
C)  At what price can we purchase materials to guarantee profitability?
D)  All of these are correct.E) C) and D)
F) All of the above

Question 8

What is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable?

Accepted Answer

A)  computer-aided design/computer-aided manufacturing
B)  maker movement
C)  makerspace
D)  RFID electronic product codeE) A) and D)
F) A) and C)

Question 9

SCM, CRM, and ERP are all extended ERP components.

Accepted Answer

A) True 
 B)False

Question 10

Which of the metrics below represents the agreed upon time between the purchase of a product and the delivery of the product?

Accepted Answer

A)  back order
B)  inventory cycle time
C)  customer order cycle time
D)  inventory turnoverE) B) and D)
F) A) and D)

Question 11

Products are distributed to customers and their downstream customers at all levels.

Accepted Answer

A) True 
 B)False

Question 12

What is the key word in ERP?

Accepted Answer

A)  enterprise
B)  resource
C)  planning
D)  None of these are correct.E) A) and B)
F) A) and C)

Question 13

What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?

Accepted Answer

A)  contact center
B)  customer segmentation
C)  call scripting system
D)  uplift modelingE) B) and C)
F) C) and D)

Question 14

What is a back order?

Accepted Answer

A)  an unfilled customer order for a product that is out of stock
B)  the time it takes to manufacture a product and deliver it to the retailer
C)  the agreed upon time between the purchase of a product and the delivery of the product
D)  the frequency of inventory replacementE) C) and D)
F) A) and B)

Question 15

Identify the core and extended areas of enterprise resource planning.

Accepted Answer

Enterprise resource planning (ERP) integ...

Question 16

Which of the following operational CRM technologies does the sales department typically use?

Accepted Answer

A)  campaign management, contact management, opportunity management
B)  sales management, contact management, contact center
C)  sales management, call scripting, opportunity management
D)  sales management, contact management, opportunity managementE) A) and B)
F) A) and C)

Question 17

Which of the following questions can materials management help a company answer?

Accepted Answer

A)  How do we dispose of spoiled items?
B)  What laws need to be followed for storing hazardous materials?
C)  Which items must be refrigerated when being stored and transported?
D)  All of these are correct.E) C) and D)
F) A) and B)

Question 18

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Accepted Answer

A) True 
 B)False

Question 19

Drones include a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Accepted Answer

A) True 
 B)False

Question 20

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

Which of the metrics below represents the agreed upon time between the purchase of a product and the delivery of the product?

Correct AnswerverifiedShow Answer

What is the key word in ERP?

Correct AnswerverifiedShow Answer

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Correct AnswerverifiedShow Answer

Electronic data interchange (EDI) is a standard format for the electronic exchange of information between supply chain participants.

Correct AnswerverifiedShow Answer

What is a back order?

Correct AnswerverifiedShow Answer

Drones are unmanned aircraft that can fly autonomously, or without a human.

Correct AnswerverifiedShow Answer

Materials are transformed into semifinished and finished products-the organization's own production processes.

Correct AnswerverifiedShow Answer

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Correct AnswerverifiedShow Answer

What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?

Correct AnswerverifiedShow Answer

Which of the following questions can materials management help a company answer?

Correct AnswerverifiedShow Answer

Products are distributed to customers and their downstream customers at all levels.

Correct AnswerverifiedShow Answer

Which of the following operational CRM technologies does the sales department typically use?

Correct AnswerverifiedShow Answer

SCM, CRM, and ERP are all extended ERP components.

Correct AnswerverifiedShow Answer

Identify the core and extended areas of enterprise resource planning.

Correct AnswerverifiedEnterprise resource planning (ERP) integ...View AnswerShow Answer

Which of the following questions can procurement help a company answer?

Correct AnswerverifiedShow Answer

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Correct AnswerverifiedShow Answer

What is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable?

Correct AnswerverifiedShow Answer

Drones include a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Correct AnswerverifiedShow Answer

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

Correct AnswerverifiedShow Answer

The evolution of CRM is reporting, analyzing, and predicting.

Correct AnswerverifiedShow Answer

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Enterprise resource planning (ERP) integ...
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